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DARCARS Lexus of Englewood

Englewood, NJ

4.8
2,393 Reviews
DARCARS Automotive Group represents 40 franchises in 30 showrooms in Maryland, Virginia, Florida, New Jersey, Connecticut, and New York. We’re open and ready to serve you, in store, online and at home.
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53 Engle Street

Englewood, NJ

07631

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Showing 2,393 reviews

March 20, 2017

Awesome experience with Mateo at Lexus of Englewood What great pleasure it was to have purchased my pre-owned BMW from Mateo at this dealership. Not once did i feel pressured at all nor felt like i was More

by ariasw23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mateo, Angela
Mar 22, 2017 -

DARCARS Lexus of Englewood responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with their overall experience. We look forward to working with you again. Regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

March 20, 2017

Dishonest Dealers I purchased a certified Lexus ES 300h on 02/08/17 The sales person had broke their 3 of the following promises. More

by jacob panjikaran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joseph Kalechin
March 15, 2017

Had a really good experience at Lexus of Englewood Made a appointment with Juan Ospina on Wednesday for Saturday at 9 am. I didn't show up until 9:50 am. He had the car ready and warm, because it was c More

by JayBMW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Ospina
Mar 16, 2017 -

DARCARS Lexus of Englewood responded

Thank you for taking the time to write this review. We are pleased to hear that Juan was able to provide an efficient and overall positive experience. Regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com"

March 07, 2017

Moving Forward. Mistakes do happen but you move on, i walked into the dealership on 3/6/17 to pick up my IS300 from getting an oil change. Grace from the front desk g More

by pnj94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grace and Sultan
Mar 08, 2017 -

DARCARS Lexus of Englewood responded

Thank you so much for taking the time to write this great review! Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership, and I am happy to hear that our team was able to gain your trust in our business. We look forward to servicing your future automotive needs! Regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

March 03, 2017

Recent Purchase & Fantastic Experience - Kelly Young As a first time car buyer I couldn't have asked for a better experience. Over the past few months of searching for the right car, Juan Ospina, along w More

by kyoung
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Ospina & Michael Maxx
March 01, 2017

Mateo at Pre-owned Lexus My salesman (Mateo) was extremely professional, helpful and honest. Instead of using high pressure sales tactics, he answered whatever questions I had More

by Nicklauro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mateo
Mar 02, 2017 -

DARCARS Lexus of Englewood responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Mateo and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

February 10, 2017

They Never Fail to Disappoint I know everyone says "the only people who write a review are the angry people". I promise I have given excellent reviews to many local businesses, bu More

by Neveragain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Max
January 08, 2017

Excellent customer service, communication and experience! Via, Autotrader, I located a pre-owned Lexus with the options I wanted and in my price range at Lexus of Englewood. I contacted the dealership and in More

by Heather M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Stella, Angela
Jan 16, 2017 -

DARCARS Lexus of Englewood responded

Thank you for your review, Heather. We're glad to have Michael and Angela on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

December 27, 2016

Blatant bait-and-switch on advertised prices They advertise a used car price and then you find out they demand thousands of dollars extra.....false advertising to lure you in.....despicable pract More

by Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Stella
Jan 20, 2017 -

DARCARS Lexus of Englewood responded

Joe, I am concerned by your review and would love the opportunity to address it for you. Your satisfaction is extremely important to me and our company. Please contact me at your earliest convenience. I would love the chance to talk with you more about this. Hope to hear from you soon. Sincerely, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

December 16, 2016

amadeus Deonaldo l'm wait for coming arrive always friends keep to my best friends good friends nice co-worker good nice me very happy make me happy laughs good More

by amadeus Deonaldo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aileen Siekmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : chris vasallo sam ghani , Carmine Demaio, Chris Vasallo, Mitch Patlock, Bob Giordano, Gerard Contessa, Eric Kim, Melissa Morales, Greg Goodfriend, Toni Han, Sam Ghani, Natacha Garcia, Bill Weismann, Mariola Krawiec
Jan 20, 2017 -

DARCARS Lexus of Englewood responded

We appreciate the kind words, Amadeus. We look forward to seeing you again in the future! Regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

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