DARCARS Lexus of Englewood

Great place? right !!! Great customer service? hmmmmm I had waited an hour to see the customer service representative but I couldn't see any representative.. Just wasted an hour. I came back home without I had waited an hour to see the customer service representative but I couldn't see any representative.. Just wasted an hour. I came back home without fixing..I don't understand why an appointment need.. If you wanna enjoy complimentary coffee and bagel, It's great..(In addition the receptionist is very kind) More

Sold me a used broken down car as new, want my 3500 back Was Represented rx350 was brand new and was told when I asked Chanda sales agent directly she said ""had ten miles". When presented with my new 2015 Was Represented rx350 was brand new and was told when I asked Chanda sales agent directly she said ""had ten miles". When presented with my new 2015. Rx 350 the odometer said 189. Was totally in disbelief. I purchased a new vehicle . I refused deliver the Lexus had 4 broken down tires, 3 badly scratched rims,filthy dirty interior, had white liquid dried substance all over the interior, check tire and Rim dashboard light was on, ripped leather seats, was given only one key, told manager This car something is wrong, somebody turned back the mileage , and could not answer Who put the mileage on the car I bought it new, I was taken advantage , fraud in the inducement Chanda now I know why she refused and dogged my repeated requests to inspect vehicle, said "first sign documents", she explained. When I objected to sign odometer reading statement, as I have not been shown vehicle, she said "you do not have to sign that one" I was told to sign bottom of page, which I reluctantly did but wrote a disclaimer I was not shown the vehicle. I belief this was fraud in the inducement, they knowingly sold me A Rx in this used condition or should have known..now they refuse to give back my money. More

Very Disappointed My father and I were at the Englewood dealership on Saturday taking a look at the Lexus NX. We dealt with Chad, who was very helpful. I test drove the My father and I were at the Englewood dealership on Saturday taking a look at the Lexus NX. We dealt with Chad, who was very helpful. I test drove the car, discussed specifics, and was ready to make a deal. During negotiations, we were introduced to Gerard, who took over the negotiations from Chad. We reached a deal (He agreed and we agreed), shook hands, and I started to fill out paperwork. At that time, we had one of the finance managers, Greg, come down to discuss specifics, and at that moment we were told that there was an extra charge in addition to the price previously agreed upon. When my father questioned this, Gerard came over, since he was the person who we made the deal with. From here on out, I can say I am very disappointed and shocked at Gerard's behavior. He loudly stated that this is an "obvious" charge that we should have expected (even though he admitted it was NOT stated previously). When my father stated that he is changing his word, Gerard loudly and aggressively stated the following: "It was out of my stupidity that I thought you are SHARP enough to understand." I was outraged by the blatant disrespect that we received. We left their dealership with no intention to ever deal with them again. If the issue was simply about the additional charge, we would have politely discussed it, however, the way Gerard handled the situation, unfortunately, cost him a very serious customer. As for me, I'm confident I'll get the car I want with the respect I deserve, elsewhere. Thanks to Chad and Greg for their professionalism and help! More

Great Customer Service at a great price My wife and I are very happy with our new Lexus. Big thanks to Max Elgamil for making this easy and painless - We were able to get a great deal and M My wife and I are very happy with our new Lexus. Big thanks to Max Elgamil for making this easy and painless - We were able to get a great deal and Max is now our go-to person for anything Lexus. Highly recommend. More

Excellent Service I was contacted by Max Elgamil to see if I wanted to trade in my car. It was perfect timing because I was dealing with Tri-County Lexus and there serv I was contacted by Max Elgamil to see if I wanted to trade in my car. It was perfect timing because I was dealing with Tri-County Lexus and there service is horrible. Lexus of Englewood service is awesome and my saleman Max Elgamil was very professional and efficient. I am very happy with this dealership. Thank you for helping me! Kennie More

I purchase a brand new RX2015 I purchase a Brand New RX 2015 back an May 2015 and since the very 1st day i had a problem the Radio, i call the service department and they wanted me I purchase a Brand New RX 2015 back an May 2015 and since the very 1st day i had a problem the Radio, i call the service department and they wanted me to take the car, i said that i don't have their time they schedule me for the following week , my car was there since thursday june 4th till tuesday june 9, they call me that they need to order a new Radio, also told them that my license plate already expired and to check for my and the registration, well my car was delivered yes with the new radio but without the plates and registration, i call the sales person and he told he was going to get back to me and he didn't, i call the next day and later yesterday june 10 they call me that they have my registration to go and pick up and to put my license plates. More

Had a problem, but they made good. I initially had an issue with my new Lexus CT250h, but the customer service person followed up and they made good. Would definitely recommend this de I initially had an issue with my new Lexus CT250h, but the customer service person followed up and they made good. Would definitely recommend this dealership. Thanks to Aileen Corallo. More

good dealer i would recomend this dealer hopefully next time we will have a better understanding and things will run smother, thanks to mr horn and mr ocampo for i would recomend this dealer hopefully next time we will have a better understanding and things will run smother, thanks to mr horn and mr ocampo for your help. More

2013 lexus gs 350 purchase Went like this...put in a request to see the car online Sunday received a call from Steve Van Monday had another appointment at another lexus dealer t Went like this...put in a request to see the car online Sunday received a call from Steve Van Monday had another appointment at another lexus dealer that same Monday canceled for this one . (Smart Move) Steve Van made me feel at ease his approach was genuine and trustworthy a stand up guy. I want to leave with the car same day!!!Steve said we gonna make happen!!!! Oh yea he did car is gorgeous. Everyone I was introduce to was nice.They gave me a fair amount on my trade, best price on the market, great warranty package, low miles, low interest rate, car in outstanding condition my dream car is affordable. I'm rolling!! Thank you Lexus of a Englewood More