Back

DARCARS Lexus of Englewood - Service Center

Englewood, NJ

4.6
768 Reviews

768 Reviews of DARCARS Lexus of Englewood - Service Center

Sort by
February 28, 2022

I highly recommend Dan Phillips at Lexus of Englewood. He has always been extremely helpful and a pleasure deal with when I have my car serviced. More

by Kuldeep
Recommend Dealer
Yes
Employees Worked With
Dan Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2022 -

DARCARS Lexus of Englewood responded

Thank you for the glowing review! We are so glad to hear that you had such a successful service experience working with Dan and the DARCARS Lexus of Englewood team. Drive safely, and we hope to see you back again down the road!

February 27, 2022

Excellent service Department, very knowledgeable. Prompt service. My car was serviced and it ran as if it were brand new! More

by Audrey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2022 -

DARCARS Lexus of Englewood responded

We are thrilled to see that your experience with our team was successful, Audrey! Thank you for supporting DARCARS Lexus of Englewood and we will see you next time!

January 22, 2021

Came from a different dealer to this one and it was hands down the best decision. The service was impeccable and my car was back to running perfectly again. Juan was super attentive and helped me every bit o More

by Vanessa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Rodriguez
Jan 22, 2021 -

DARCARS Lexus of Englewood responded

Vanessa, thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at DARCARS Lexus of Englewood, and we will be sure to let Juan know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

December 08, 2020

Joel is a awesome service advisor. He is consistently truthful and upfront with you about any and all issues with your Lexus. He makes it seem like my Lexus IS the only car he is addressing when I’m th More

by Love my RX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yoselin Moreno Service Manager - simply put the BEST, Joel Veriguete
Dec 08, 2020 -

DARCARS Lexus of Englewood responded

Steven, thank you so much for taking the time to leave us a review! It is always a pleasure to service your vehicle here at DARCARS Lexus of Englewood, and it means a lot to know that Joel has earned your trust. We will be sure to let him know that you appreciate his help, and we look forward to your next visit!

December 01, 2020

The service manager told me the pimple on my front hood on my new Lexus e 350 was caused by tree sap, nothing further than the truth, Terrible attitude More

by Edward
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan Phillips
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Ceccon, Joel Veriguete, Alma Flores, Steven Tedesco, Jorge Jorge
Dec 15, 2020 -

DARCARS Lexus of Englewood responded

Edward - We are sorry to hear that you are not satisfied with your experience. It is our goal to make the purchasing process seamless, and we assure you that it is never our intention to mislead a customer. We would appreciate the opportunity to speak with you to see if we can improve your situation. We will not be able to locate your contact information without your last name, so if you are willing to discuss this, please reach out at your earliest convenience. Thank you. Contact: Customer Relations - customerrelations@darcars.com - 1-800-327-2277

September 25, 2020

Holy cow! I owned a sienna for years, for all the obvious reasons.,i stepped up to a 2013 Lexus rx350. Boy was it nice! But more importantly, the service manager Juan Rodriguez was a dream come true. Listen More

by Gregfoudy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Juan Rodriguez and Jocelyn receptionist
Sep 25, 2020 -

DARCARS Lexus of Englewood responded

Greg & Dale - This review made us smile! It is fantastic to hear that Juan delivered such an outstanding service experience. He is truly an asset to our team and we appreciate you taking the time to recognize him. Safe travels in your 2013 Lexus RX 350! We hope to see you again at DARCARS Lexus of Englewood!

Oct 09, 2020 -

Gregfoudy responded

We just bought a CPO 2017 Lexus rx350. Detecting a trend? And say my new best friend Juan again. Life is good!

September 07, 2020

I want to thank Steven Tedesco for helping us return home to Massachusetts last month. On our way home form Maryland we received an engineer alert and Lexus US contacted Steven who routed us your dealership More

by jmartin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Tedesco
Sep 08, 2020 -

DARCARS Lexus of Englewood responded

Hi Jim, Thank you for your wonderful review. We're so happy to hear that Steven took good care of you and you got home safely. Take care, DARCARS Customer Relations

September 02, 2020

The whole experience was great form Frank sales to service staff. I highly recommend this dealership. The certified used sale manager Mitch was the best. More

by mtynio
Recommend Dealer
Yes
Employees Worked With
Frank Pangallo, Peter Faltraco
Sep 02, 2020 -

DARCARS Lexus of Englewood responded

We're so glad to hear that. Thank you for sharing with us; we appreciate it. Hope to see you again soon.

August 20, 2020

My 2020 IS350 F Sport had a bent wheel and I wanted other accessories for the car. Alma order the parts required expeditiously. Communication was perfect. Ordering the parts, paying, picking up went extremel More

by PHANTIM322
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan , Alma Flores
Aug 21, 2020 -

DARCARS Lexus of Englewood responded

Thank you for sharing your experience with us. We're so glad to hear that Alma took good care of you. We look forward to seeing you next time.

August 03, 2020

Service department is nothing short of PERFECT The guys i was dealing with were Juan and David. Both are top of the game and blew away any expectations i had in dealing with a car dealership. Never More

by richard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
juan and david in service
Aug 04, 2020 -

DARCARS Lexus of Englewood responded

Thank you for your fantastic review of your experience with our service department. We appreciate you taking your time to share with us. We look forward to seeing you next time. DARCARS Customer Relations

...
18
...