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DARCARS Lexus of Englewood - Service Center

Englewood, NJ

4.6
764 Reviews

764 Reviews of DARCARS Lexus of Englewood - Service Center

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December 01, 2020

The service manager told me the pimple on my front hood on my new Lexus e 350 was caused by tree sap, nothing further than the truth, Terrible attitude More

by Edward
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan Phillips
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Ceccon, Joel Veriguete, Alma Flores, Steven Tedesco, Jorge Jorge
Dec 15, 2020 -

DARCARS Lexus of Englewood responded

Edward - We are sorry to hear that you are not satisfied with your experience. It is our goal to make the purchasing process seamless, and we assure you that it is never our intention to mislead a customer. We would appreciate the opportunity to speak with you to see if we can improve your situation. We will not be able to locate your contact information without your last name, so if you are willing to discuss this, please reach out at your earliest convenience. Thank you. Contact: Customer Relations - customerrelations@darcars.com - 1-800-327-2277

September 25, 2020

Holy cow! I owned a sienna for years, for all the obvious reasons.,i stepped up to a 2013 Lexus rx350. Boy was it nice! But more importantly, the service manager Juan Rodriguez was a dream come true. Listen More

by Gregfoudy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Juan Rodriguez and Jocelyn receptionist
Sep 25, 2020 -

DARCARS Lexus of Englewood responded

Greg & Dale - This review made us smile! It is fantastic to hear that Juan delivered such an outstanding service experience. He is truly an asset to our team and we appreciate you taking the time to recognize him. Safe travels in your 2013 Lexus RX 350! We hope to see you again at DARCARS Lexus of Englewood!

Oct 09, 2020 -

Gregfoudy responded

We just bought a CPO 2017 Lexus rx350. Detecting a trend? And say my new best friend Juan again. Life is good!

September 07, 2020

I want to thank Steven Tedesco for helping us return home to Massachusetts last month. On our way home form Maryland we received an engineer alert and Lexus US contacted Steven who routed us your dealership More

by jmartin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Tedesco
Sep 08, 2020 -

DARCARS Lexus of Englewood responded

Hi Jim, Thank you for your wonderful review. We're so happy to hear that Steven took good care of you and you got home safely. Take care, DARCARS Customer Relations

September 02, 2020

The whole experience was great form Frank sales to service staff. I highly recommend this dealership. The certified used sale manager Mitch was the best. More

by mtynio
Recommend Dealer
Yes
Employees Worked With
Frank Pangallo, Peter Faltraco
Sep 02, 2020 -

DARCARS Lexus of Englewood responded

We're so glad to hear that. Thank you for sharing with us; we appreciate it. Hope to see you again soon.

August 20, 2020

My 2020 IS350 F Sport had a bent wheel and I wanted other accessories for the car. Alma order the parts required expeditiously. Communication was perfect. Ordering the parts, paying, picking up went extremel More

by PHANTIM322
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan , Alma Flores
Aug 21, 2020 -

DARCARS Lexus of Englewood responded

Thank you for sharing your experience with us. We're so glad to hear that Alma took good care of you. We look forward to seeing you next time.

August 03, 2020

Service department is nothing short of PERFECT The guys i was dealing with were Juan and David. Both are top of the game and blew away any expectations i had in dealing with a car dealership. Never More

by richard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
juan and david in service
Aug 04, 2020 -

DARCARS Lexus of Englewood responded

Thank you for your fantastic review of your experience with our service department. We appreciate you taking your time to share with us. We look forward to seeing you next time. DARCARS Customer Relations

June 16, 2020

I recently had a terrible experience at your dealership. On 6/4 I brought my vehicle in for an oil change and tire replacement due to losing air. Currently I am under a wheel and tire warranty and the ser More

by Varick Tecson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Yoseline (Service Writer Manager) Dan (Service Writer), Chris Vasallo
Aug 07, 2020 -

DARCARS Lexus of Englewood responded

Mr Tecson, on behalf of our organization, I do apologize for how your experience here unfolded. We make it a point to go above and beyond for our guests and the situation you described does not highlight that. I would really appreciate you taking a minute to reach out to me to air your grievances and to have the chance to earn back your trust. Please reach out at your earliest convenience. Thanks, Mike Ceccon Service and Parts Director 201-510-3040 michael.ceccon@darcars.com

Jan 19, 2021 -

Varick Tecson responded

It has been months since this incident and it was finally resolved with the amazing Juan Rodriguez from the Service Department. He has gone above and beyond to earn my trust and we have built an amazing Client/Services relationship along the way. I cannot thank him enough for everything he has done and has flipped the perspective of this dealership 180 completely.

Jan 19, 2021 -

DARCARS Lexus of Englewood responded

Varick - Thank you for giving us the opportunity to make this right. We will be sure to let Juan know that you appreciate his help, and if you ever need anything else, don't hesitate to give us a call or come back and see us again!

May 22, 2020

I just want to say how lucky this dealership is to have a leader like Juan Rodriguez. He is truly customer focused and cares more about the experience than anything else. Leaders who have great values like t More

by Bashar1159
Recommend Dealer
Yes
Employees Worked With
Juan Rodriguez
Jun 12, 2020 -

DARCARS Lexus of Englewood responded

We couldn’t be happier that Juan provided you with a great service experience. He is a true asset and we are lucky to have him on our team. Thank you for your review and thank you to your brother in law for his recommendation. We hope to see you again soon. DARCARS Customer Relations

January 13, 2020

I recently went to Lexus and got a 2017 Lexus RX350 and i’m so happy with my purches Nate Green was super friendly and nice and i would go back to him for my next car More

by shalaya_cotterell
Recommend Dealer
Yes
Employees Worked With
Nate Green
October 29, 2019

Service care is less quality than the Sales Experience After being invited by Lexus to have the Data Communication Module (DCM) re-programmed, I contacted Lexus of Englewood, where I purchased & have it More

by NY State
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Stephen Ham
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Tedesco
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