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DARCARS Lexus of Englewood - Service Center
Englewood, NJ
764 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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764 Reviews of DARCARS Lexus of Englewood - Service Center
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October 05, 2019
I recently moved to the New Jersey area and this is the closest Lexus service center to my home. I made an appointment for my RX450H in for general check up and oil change. When I arrived Iwas told it woul closest Lexus service center to my home. I made an appointment for my RX450H in for general check up and oil change. When I arrived Iwas told it would be up to two hours for service. Even with the appointment. I understand service centers get busy, so I asked for a loaner car (as every Lexus service center offers them) but Englewood has only one loaner car for over 50 appointments in their day. Their lobby/waiting area looks like the DMV. It was a miserable experience, but I decided to give them another chance to change my tires. Again, I called and got a quote, made an appointment and turned up early. The actual cost was $200 more than I was quoted on the phone. When I brought this up to the manager on duty she became angry with me for not understanding there would be more costs associated with the tire change than was quoted over the phone. She reluctantly lowered the price and informed me it would be two hours to change the tires. Again they didn’t have the loaner car available. I’ve now been here for three hours with no information on my car. Do yourself a favor, don’t bring your car here. Go a bit farther to a service center who had loaner cars or go outside Lexus. You will save money and time and hopefully will speak with people who appreciate you for choosing them. More
by RoJoBunji
Employees Worked With
Service Center
September 02, 2019
Good service and prompt processing It was good experience to return my leased vehicle one month in advance. MR. BANG was trying to help me out to give me reasonable monthly payment that It was good experience to return my leased vehicle one month in advance. MR. BANG was trying to help me out to give me reasonable monthly payment that I can offer. Also working flow was smooth. The Dealer also made a last payment for my returned vehicle to Lexus finance within payment due so it won't ruin my credt. Thank you so much. More
by Soojiny
Verified CustomerJune 26, 2019
AWESOME!!! Customer Service I bought my vehicle in for an oil change and routine maintenance, A serious Problem was found in my radiator that potentially could have destroyed the I bought my vehicle in for an oil change and routine maintenance, A serious Problem was found in my radiator that potentially could have destroyed the vehicle. My Service Consultant BECKY G. Made sure that I had a replacement vehicle and went totally Above and beyond to assure me that my vehicle was repaired properly and the cost for all of the work done was reasonable.all while keeping me informed throughout. BECKY G. I can not Thank you enough!!! More
by Tami T
Employees Worked With
Becky G.
May 14, 2019
Great visit Originally came in for a interval inspection needed brakes the rep was professional and courteous the service was efficient. The waiting area is comfo Originally came in for a interval inspection needed brakes the rep was professional and courteous the service was efficient. The waiting area is comfortable and there are always loaner vehicles available for use which came in handy due to the unexpected timing of the repair. Extremely accommodating!! Thanks Lexus if Englewood...! More
by HENRY-IV
Employees Worked With
Joel
April 15, 2019
brought my car in for service Trying to service my battery myself I dropped battery holder into engine compartment and I could not retrieve the part.I became very up set for my mis Trying to service my battery myself I dropped battery holder into engine compartment and I could not retrieve the part.I became very up set for my mistake and did not know what to do. I drove to Lexus of Englewood, talked to service adviser Joel Veriquete, he told me not to worry that they would fix the problem. He was a perfect gentleman about the problem I caused. About an hour later my car was fixed and I was on my way home very relieved.Mr Veriquete treated me as though I was his dad. So glade I decided to go to the dealership.I expected the visit would be quite costly,I was very surprised at a $42.00 service charge. very very reasonable for that amount of time. More
by Barbara 123
Employees Worked With
William Hubbard and a tec named Danny
April 13, 2019
Survey on my service I had performed Went for service without any appointment. Spoke to Dave Emellio service adviser. He set me up for service very quickly. Mister Emellio was very profes Went for service without any appointment. Spoke to Dave Emellio service adviser. He set me up for service very quickly. Mister Emellio was very professional and a pleasure to deal with. Service was performed to my satisfaction and I was on my way in about one hour with an oil change and a new battery that was needed after 5 years of service. Also a tire rotation was done. Very pleasant visit, thanks again to the service person, he made me feel very comfortable with the visit. More
by Barbara 123
Employees Worked With
Dave Emellio
March 24, 2019
Amazing dealership One of the best dealership on the east coast. This Lexus dealership beat out Mercedes, Acura, Audi and Infinity in terms of price, quality and outstan One of the best dealership on the east coast. This Lexus dealership beat out Mercedes, Acura, Audi and Infinity in terms of price, quality and outstanding attentiveness to customer satisfaction. More
by Eddie
Employees Worked With
Marcus Coleman
March 22, 2019
Great Experience with Joel Veriguete and service department Like always at this dealership the service is top notch beginning with the guys at the valet who are courteous and pleasant to my service Advisor Jo Like always at this dealership the service is top notch beginning with the guys at the valet who are courteous and pleasant to my service Advisor Joel Veriguete who greets you with a smile and firm handshake and who knows exactly what needs to be done on your vehicle from something not working correctly to your regular service he makes sure the job is done right! And alway goes the extra mile to make sure your happy with the service provided he is truly on top of his game when comes service adviser More
by Cvasquez
Employees Worked With
Joel Veriguete
February 07, 2019
Quick prompt service and a loaner ready immediately I had a problem with my tire. I did not have an appointment. I just stopped by and they gave me a loaner and fix the tire. My car was ready the next I had a problem with my tire. I did not have an appointment. I just stopped by and they gave me a loaner and fix the tire. My car was ready the next day. More
by Wheels
Employees Worked With
December 13, 2018
Repair of door handle on RX400H Manager extremely helpful - got service done promptly and efficiently.. was waiting quite awhile and manager stepped in got my repair done quickly and Manager extremely helpful - got service done promptly and efficiently.. was waiting quite awhile and manager stepped in got my repair done quickly and efficiently. Thank u More
by Gerry
Employees Worked With
