DARCARS Lexus of Englewood - Service Center

Service department is nothing short of PERFECT The guys i was dealing with were Juan and David. Both are top of the game and blew away any expectations i had in dealing with a car dealership. Never The guys i was dealing with were Juan and David. Both are top of the game and blew away any expectations i had in dealing with a car dealership. Never scummy. Never shady. always upfront and on top of it. They took care of EVERY need for my car. Juan should be in sales but thank goodness for people like him in the servicing department. If only all service groups were like him. he runs a highly tight ship. up front and honest. More

I recently had a terrible experience at your dealership. On 6/4 I brought my vehicle in for an oil change and tire replacement due to losing air. Currently I am under a wheel and tire warranty and the ser On 6/4 I brought my vehicle in for an oil change and tire replacement due to losing air. Currently I am under a wheel and tire warranty and the service writer, Dan, was insistent that I do not have that warranty. After waiting and finding my paper from my car about the coverage he said that he called someone and stated that I was in fact covered for the tire replacement. This not only happened once but happened every single time I needed assistance with my tires. Additionally, I got an oil change that day and while paying for the $106 oil change both Dan and Yoseline (who rang me up) was boasting about how a 5 survey would be great and that giving a 4 on the survey is bad. I thought this was odd as my opinion should not be swayed at all of the service, especially by employees of Lexus. Fast forward to Saturday, 6/13, my wife and I take a drive to Bear Mountain State Park (1 hour away from home) and out of nowhere my vehicle started to have white smoke come out of the exhaust then the low oil light came on causing a weird knock/noise to the motor. Once I get to the park (drove about 5 miles as there was no emergency lane on the road) I check the dipstick and took a photo underneath to find out no oil on the dipstick and oil was all over the Oil Pan cover and all. I get to the park and call Lexus, speaking to Yoseline, asking to get my vehicle towed to the dealership and to fix my car as your dealership LITERALLY just changed my oil 9 days ago. She then states that the receptionist told me on, 6/4, that I was losing oil, BUT that was a lie because Yoseline rang me up AND Dan was there as well and all they ever spoke about was the stupid survey and how important this is and never not once mentioned any oil leak verbally or on the sheet with the work done to my vehicle. I mentioned this to Yoseline and she said she doesn’t remember. As employees of a Lexus dealership I would think that they would look into my paperwork from my recent service which would have stated if I was losing Oil or not. BUT I had to remind her to do that as a customer, which reflects the incredibly poor, and lack of training in customer service in this branch. We continued to talk on the phone and I was stating how my wife and I incredibly unsafe in the vehicle that was just recently oil changed and serviced at this dealership only 9 days and she said she couldn’t do anything for me. I consistently asked For her to get a Tow and she said she didn’t have a Tow company to help me out and felt like she didn’t even want to try to assist as best she can to ensure our safety especially amidst the Pandemic. I finally get the vehicle towed to the dealership, Yoseline did not want to pay for the tow as she said she wanted to inspect the vehicle making sure it wasn’t my fault. She also stated that she can’t have the car inspected at that moment because she wanted an A tech there and that everybody has left for the day. I then said that I saw one tech that was still present (as it was 5:30PM already). Again, it seems to me that I was solving this entire situation on my own. I told Yoseline only way I would pay for this Tow to relieve my car is if the tech would inspect my car while I’m there. She argued that it was just a oil tech guy but then I explained those are the same guys who did the oil change on my car to begin with. After arguing for about 30 minutes on top of all the wasted time the tow company was finally paid (who noted to the tech that there was oil all over the flatbed) brought the car onto the lift (while I was video taping) come to find out the Oil Plug was COMPLETELY GONE. It had fallen onto the Oil Plastic Cover while I was driving. This could have gone wrong in so many ways. The motor could have blown up causing some freak accident on the highway, or could have burst into flames while my wife and I are in the car. While finding this out both the Tech and Yoseline are in disbelief and I noted to the Tech that this Oil Plug was only hand tight not wrench tight (to which he agreed verbally) and this is what caused this issue. At this point Yoseline asked for the Tow receipt, will refund me for my last oil change and asked what else she could do for me. Honestly, I’m not sure if I could ever trust your services again. Because a simple Oil Change could not be performed 100% to the T. My family and I take our vehicles to your dealership for over 10 years for the quality of your work and this was completely unacceptable. Now none of us in the family feel like we can get peace of mind getting our vehicles serviced at your branch. My concerns are how you would be able to guarantee that there isn’t any long term damage to me vehicle due to the negligence of your Employees and Tech? My asks are that I want free service for life for my vehicle as I do not know nor do you whether or not that Oil Plug has damaged my car indefinitely. I am utterly disappointed and was extremely scared for my life while I was driving my vehicle while smoking on the highway 1 hour away from home. Please know that I am already working with the Guest Experience team from Lexus as well. More

I just want to say how lucky this dealership is to have a leader like Juan Rodriguez. He is truly customer focused and cares more about the experience than anything else. Leaders who have great values like t leader like Juan Rodriguez. He is truly customer focused and cares more about the experience than anything else. Leaders who have great values like that organically increase revenue for their business! My brother in law recommended this dealer to me and now I can see why! He runs this place so well. Thank you! More

Good service and prompt processing It was good experience to return my leased vehicle one month in advance. MR. BANG was trying to help me out to give me reasonable monthly payment that It was good experience to return my leased vehicle one month in advance. MR. BANG was trying to help me out to give me reasonable monthly payment that I can offer. Also working flow was smooth. The Dealer also made a last payment for my returned vehicle to Lexus finance within payment due so it won't ruin my credt. Thank you so much. More

AWESOME!!! Customer Service I bought my vehicle in for an oil change and routine maintenance, A serious Problem was found in my radiator that potentially could have destroyed the I bought my vehicle in for an oil change and routine maintenance, A serious Problem was found in my radiator that potentially could have destroyed the vehicle. My Service Consultant BECKY G. Made sure that I had a replacement vehicle and went totally Above and beyond to assure me that my vehicle was repaired properly and the cost for all of the work done was reasonable.all while keeping me informed throughout. BECKY G. I can not Thank you enough!!! More

Great visit Originally came in for a interval inspection needed brakes the rep was professional and courteous the service was efficient. The waiting area is comfo Originally came in for a interval inspection needed brakes the rep was professional and courteous the service was efficient. The waiting area is comfortable and there are always loaner vehicles available for use which came in handy due to the unexpected timing of the repair. Extremely accommodating!! Thanks Lexus if Englewood...! More

brought my car in for service Trying to service my battery myself I dropped battery holder into engine compartment and I could not retrieve the part.I became very up set for my mis Trying to service my battery myself I dropped battery holder into engine compartment and I could not retrieve the part.I became very up set for my mistake and did not know what to do. I drove to Lexus of Englewood, talked to service adviser Joel Veriquete, he told me not to worry that they would fix the problem. He was a perfect gentleman about the problem I caused. About an hour later my car was fixed and I was on my way home very relieved.Mr Veriquete treated me as though I was his dad. So glade I decided to go to the dealership.I expected the visit would be quite costly,I was very surprised at a $42.00 service charge. very very reasonable for that amount of time. More