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DARCARS Lexus of Englewood - Service Center

Englewood, NJ

4.7
771 Reviews

771 Reviews of DARCARS Lexus of Englewood - Service Center

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August 22, 2018

Oil change Fast, friendly, professional service. Absolutely the best! I won’t go anywhere else. Detail oriented service, with no corners cut. The food, popcorn, More

by MELJO82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Faltraco
Aug 23, 2018 -

DARCARS Lexus of Englewood responded

Thank you for reviewing your service experience. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. If there is anything more that we can do please come back and see us again. Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

August 22, 2018

Oil change I called to make an appointment for a oil change and they were helpful to schedule me the same day. The oil change was fast and they took care of me w More

by NOLASCO_FREDI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Veriguete
Aug 23, 2018 -

DARCARS Lexus of Englewood responded

Thank you so much for this great review, Nolasco! We're glad you had a pleasant service appointment, and we hope to see you next time! Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

August 22, 2018

Did not provide service requested Went to dealer for service after making appointment for 155,000 mile service. Only performed an overpriced oil change, When I’ve taken my car to oth More

by hsbesq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
August 21, 2018

Great service - gave me a loaner car. Nice people. On time. Didn’t rip me off. Always impressed with staff. Brianna was great- helped get my bag back that I left More

by EMAGENNIS700
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Ham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George
Aug 23, 2018 -

DARCARS Lexus of Englewood responded

We appreciate your wonderful comments about the entire service team. Glad to hear that you are consistently impressed with the service we offer here at Lexus of Englewood. I will be sure to pass along your kind words to Brianna. Come back and see us any time! Take care! Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

August 21, 2018

Comfortable but always a busy place Came in for an early Saturday morning appointment to wait for regular small service. The check in process had changed slightly from years past. Need More

by Anon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Ham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2018 -

DARCARS Lexus of Englewood responded

Anon, taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was, and please always feel free to reach out if you need anything! Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

August 21, 2018

Great staff and service My English is not very good but I like the staff and service of this dealership and would recommend others to come I will definitely come back the t More

by PHAMTUONGNJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Tedesco
Aug 23, 2018 -

DARCARS Lexus of Englewood responded

Thank for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Lexus of Englewood. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

August 21, 2018

Great experience I had a great experience from beginning to end. I was greeted at the door. My car was taken care of promptly and appropriately. They even cleaned it. More

by RAFAEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Ermilio
Aug 23, 2018 -

DARCARS Lexus of Englewood responded

We appreciate your input, Rafael. Glad to hear that you were impressed with the service we offer here at Lexus of Englewood. If there is anything more we can do for you please come back and see us any time! Take care! Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

August 21, 2018

Great experience Going there is a stress free experience. Everyone was pleasant and knowledgeable. Refreshments are provided to make the wait easy. First class se More

by GBOISITS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Ham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2018 -

DARCARS Lexus of Englewood responded

Thanks for leaving us this great review. We're glad that you enjoyed our service! Let us know if you have any other questions or concerns about your vehicle. Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

August 20, 2018

Joel Vertiguete was terrific. He made the process very easy to endure. He was understanding and handled everything professionally and accurately. The whole thing was finished in m More

by MARIACRONAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
joel vertiguete
Aug 21, 2018 -

DARCARS Lexus of Englewood responded

Thank you so much for your review, Maria! We really appreciate your business and are so happy that Joel could provide great service to you and your vehicle. We look forward to serving you again! Be well, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

August 20, 2018

Courteous, accomodating and professional gave me a loaner with minimum of effort, explained what my car needed and had the car ready when they said it would The waiting area is very comfort More

by DRJT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julio
Aug 21, 2018 -

DARCARS Lexus of Englewood responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Be well, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

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