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DARCARS Lexus of Englewood - Service Center

Englewood, NJ

4.7
771 Reviews

771 Reviews of DARCARS Lexus of Englewood - Service Center

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August 13, 2018

Service Much to the surprise of my service advisor I was back for an oil service having had one 3 weeks earlier, he was happy to see me and asked why I was h More

by JCRUZER60
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joel
Aug 14, 2018 -

DARCARS Lexus of Englewood responded

Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was, and please always feel free to reach out if you need anything! Warm regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

August 10, 2018

Very pleasant David from the service department made this service visit pleasant, quick and a breeze. Thank you for your excellent service and your very amiable per More

by Happycustomer
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
David in the service department
Aug 14, 2018 -

DARCARS Lexus of Englewood responded

Thank you for taking the time to review your experience with us. I am very pleased to hear that David made your service experience pleasant. If there is anything else we can do for you please don't hesitate to contact us! Warm regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

August 10, 2018

Oil change My records were not up to date to reflect my free maintainance, but it was not a problem. Service contacted used cars and took care of the situation. More

by KAREISHA.QUESTEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aug 14, 2018 -

DARCARS Lexus of Englewood responded

Thank you for your wonderful feedback, Kareisha. At Lexus of Englewood, we always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Warm regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

August 10, 2018

Perfect! Joel was right on point. He explained every detail of my service and his timeframe as to when it would be completed was precise! He could not have mad More

by IAMATO602
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel v
Aug 14, 2018 -

DARCARS Lexus of Englewood responded

Thank you for taking the time to write this great review. It is wonderful to hear that Joel was able to provide you with helpful and informative service on your car! We really appreciate this feedback and if you need anything else in the future please feel free to come back and visit us any time! Warm regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

August 09, 2018

A pleasure Had an 11:30 appointment, they took me at 11:30 gave me a loner serviced car cleaned it beautifully.all associates were very professional. Great snack More

by brettq45a
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic DiMartino
Aug 14, 2018 -

DARCARS Lexus of Englewood responded

Thank you for visiting our service department and for leaving the kind words. I am happy to hear that everything went well for you. Please feel free to call or stop by if there is anything else we can do to help you. Warm regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

August 09, 2018

OIL CHANGE I'm always very pleased with the Englewood Lexus Service Center. They're polite, professional, and I actually enjoy each service visit. Big thanks t More

by nina315
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't know their names.
Aug 14, 2018 -

DARCARS Lexus of Englewood responded

Thank you for taking the time to leave this review, Nina. Our team strives to build long-term relationships by delivering amazing service to each of our guests. We appreciate your business and look forward to working with you again! Warm regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

August 08, 2018

Oil change Everything was fine. Consultant and staff were super helpful. There was a scheduling system upgrade and they made the best of a stressful situatio More

by iansmiles1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember the consultants name who handled my oil change, Chris Vasallo
Aug 09, 2018 -

DARCARS Lexus of Englewood responded

Thank you for your wonderful feedback. At Lexus of Englewood, we always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. All the best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

August 08, 2018

Service was handled very well Service representative listened to the problem and suggested a response that worked well and was done in a minimum time. He called when the car was re More

by FTL.SKIER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel veriguete
Aug 09, 2018 -

DARCARS Lexus of Englewood responded

We're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Please feel free to call or stop by if there is anything else we can do to help you. All the best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

August 08, 2018

Great service from englewood lexus. Queens Lexus has many things to learn from Engle wood Lexus service. Can’t believe same company servie In different location mak More

by atiqul_joarder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Phillips
Aug 09, 2018 -

DARCARS Lexus of Englewood responded

Thank you very much for the kind words and feedback! We are so happy to have been part of your great service experience. We look forward to seeing you again. All the best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

August 07, 2018

Great service EXCEPT. . . I had a great expierence but the only thing I really disliked was the car wash. Yes I understand its complementary but they could've at least try to w More

by randelph8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jorge,
Aug 09, 2018 -

DARCARS Lexus of Englewood responded

Thank you for taking the time to write a review, Randelp. We truly appreciate your open and honest feedback about your experience. I will be sharing your comments with our team and please don’t hesitate to contact me directly if you’d like to discuss them in greater detail. Sincerely, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

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