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DARCARS Lexus of Englewood - Service Center
Englewood, NJ
765 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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765 Reviews of DARCARS Lexus of Englewood - Service Center
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July 21, 2018
35000 mi service Always a pleasure. This time I waited for the car to be complete. I was pleasantly surprised. Everyone is always so friendly and accommodating. Pe Always a pleasure. This time I waited for the car to be complete. I was pleasantly surprised. Everyone is always so friendly and accommodating. Peter Faltraco is my service rep and he is always wonderful to deal with. More
by MMAIO
Verified CustomerEmployees Worked With
Peter Faltraco
July 21, 2018
Customer Service.... really????? Let me tell you a little something about my experience this morning at Lexus of Englewood service.... Received a recall notice in 2017 for something Let me tell you a little something about my experience this morning at Lexus of Englewood service.... Received a recall notice in 2017 for something to do with the power back door. Called the service center and was told that they will “call me when the parts come in”. It’s OVER A YEAR LATER and I am here today at the service center to deal with another recall (this time for airbag issue). Guess what? They STILL don’t have the parts for the back door!!! They’re “going to order them.” I was told that the one repair would take 1.5 hours and I decided to wait (since I don’t live nearby)... well it has been TWO hours and the service rep just came over to tell me it would be ANOTHER 40 MINUTES!!!!!!!!!!!!! xxx? I guess my time is obviously NOT very important to Lexus of Englewood. I am livid. You know what?? Been a loyal Lexus customer for years.... I will definitely have to reconsider where I will be purchasing my next one. More
by Barb
Employees Worked With
Jorge
July 19, 2018
Great service as usual My car was ready on time. It was also cleaned when ready to go! Service is always so easy here! Very professional and pleasant environment to wai My car was ready on time. It was also cleaned when ready to go! Service is always so easy here! Very professional and pleasant environment to wait in with food and great coffee! More
by JOHNFLORE
Employees Worked With
Jorge 1210
July 19, 2018
Quick efficient service I have been servicing my family’s Lexus cars here since 1989 when it opened. Service and work quality are both great. I highly recommend this dealer. I have been servicing my family’s Lexus cars here since 1989 when it opened. Service and work quality are both great. I highly recommend this dealer. More
by EYANG
Employees Worked With
Joel
July 19, 2018
Very disappointed When I first got there asked how long it would take for the serive, he said an hour to 1 1/2 hr. I had problem connecting to Bluetooth with my phone s When I first got there asked how long it would take for the serive, he said an hour to 1 1/2 hr. I had problem connecting to Bluetooth with my phone so I mentioned him also and he said he will call the technician at the end of service to check . I saw people who came for the service later than I did were leaving but I was waiting in the room for almost 2hrs. I got to the office by 10:40 and the time I went to the desk to ask what is going was at 12:37. The desk person then saw my paper left on the side don’t know when it was done but was just sitting there. I was very upset since I had to wait and had to cancel my later schedule. Then the desk person called him and first thing he came out and say was my car is almost done but not apologizing even I knew what was going on. Usually they should call me to tell me if the service is done by phone if they couldn’t find me in the room which was impossible because I was in the room whole time. But even that happened, I didn’t get any phone call or msg from them. I has to metioned him again about my Bluetooth problem and he acted like he is all handling it but from then I had to wait over 20mins to see the technician which tells he forgot to take care of that neither. I am very upsept and I usually don’t leave review but I had to this time . The service advisor name is Maurice Gargano More
by GLORIAKIM80
Employees Worked With
July 18, 2018
Prompt service and pleasant experience! I scheduled my 5k mile service and met with the receptionist who took my information. By the time I sat down and spoke to my service rep, I was being I scheduled my 5k mile service and met with the receptionist who took my information. By the time I sat down and spoke to my service rep, I was being offered coffee and a bagel. I wrapped up my talks with my rep and by the time I finished my bagel and coffee, my car was ready and washed. More
by RCCRUZ
Employees Worked With
Juan
July 18, 2018
Best Service Ever I brought my RX 350 in for it 65,000 mile service. Joel, was pleasant and knowledgeable. Vehicle was ready in a few hours .Excellent! I brought my RX 350 in for it 65,000 mile service. Joel, was pleasant and knowledgeable. Vehicle was ready in a few hours .Excellent! More
by DEE
Employees Worked With
Joel Veriquete
July 17, 2018
Pleasant and timely The people greeting me were extremely courteous and friendly. People were on top of making sure I was taken care of and st check out the person at cou The people greeting me were extremely courteous and friendly. People were on top of making sure I was taken care of and st check out the person at counter was pleasant. Car was very clean More
by DFC
Employees Worked With
Don’t know
July 16, 2018
Service and tire repair Absolutely the best service department! I get treated like a king when im there! I will never go anywhere else! Thank you so much Lexus of Englew Absolutely the best service department! I get treated like a king when im there! I will never go anywhere else! Thank you so much Lexus of Englewood! More
by YNKY7
Employees Worked With
July 16, 2018
Always Great Service This dealership is a wonderful place for servicing your Lexus. The staff is always very friendly and attentive. They make you feel welcomed and reas This dealership is a wonderful place for servicing your Lexus. The staff is always very friendly and attentive. They make you feel welcomed and reassurred. More
by constance.scales
Employees Worked With
Dan
