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DARCARS Lexus of Englewood - Service Center
Englewood, NJ
765 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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765 Reviews of DARCARS Lexus of Englewood - Service Center
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July 16, 2018
Excellent Always excellent customer service, respect and service with genuine care/concern for the customers. I appreciate the welcoming of all of the staff in Always excellent customer service, respect and service with genuine care/concern for the customers. I appreciate the welcoming of all of the staff including valets. More
by MARYIK3810
Verified CustomerEmployees Worked With
Jorge Jorge
July 16, 2018
Everything as promised, and on time! Work was done promptly and calls were made to keep me updated. Jorge is very polite and caring, not to mention efficient. We were relieved that the Work was done promptly and calls were made to keep me updated. Jorge is very polite and caring, not to mention efficient. We were relieved that the damage was not worse! More
by ERICAJOE120
Employees Worked With
Jorge.
July 16, 2018
The routine maintenance service/oil change were efficient. I only want to say the old way to make an appointment from available slots is more efficient to make a service appointment. The current system of cha I only want to say the old way to make an appointment from available slots is more efficient to make a service appointment. The current system of chatting and waiting for a call takes too much time. More
by Mak
Employees Worked With
July 13, 2018
Noise at the front console Excellent service fast and accurate The best experience with this dealership The representative was very polite and helpful and accommodation at th Excellent service fast and accurate The best experience with this dealership The representative was very polite and helpful and accommodation at the dealership it’s very good I will definitely gonna recommend this dealership with my friend More
by pupaz05
Employees Worked With
July 13, 2018
Best service visit to date I have been to this location a few times for service and while each experience was good - I feel they really stepped it up. It was a lot of little th I have been to this location a few times for service and while each experience was good - I feel they really stepped it up. It was a lot of little things each person I Had contact with did but all of those small things made a huge difference in my experience. Keep up the great work!! More
by coco7936
Employees Worked With
George or Jorge ?
July 13, 2018
Quick and friendly staff The staff was nice and friendly and it was quick. They were informative and provided precise details on what was going on with the car and when to com The staff was nice and friendly and it was quick. They were informative and provided precise details on what was going on with the car and when to come back. More
by aditbhalla27
Employees Worked With
Vlada Grigoryeva
July 13, 2018
Efficient service When I made the service appointment I was told the service would take approximately 1.5 hours but was still offered a loaner vehicle. I elected to wai When I made the service appointment I was told the service would take approximately 1.5 hours but was still offered a loaner vehicle. I elected to wait and the service in fact took 1.5 hours. More
by RCAPRCSCHE
Employees Worked With
Joel, service advisor
July 13, 2018
Very impersonal, disorganized and left very unsatisfied. Made an 11:50am appointment for an oil change (with a specific rep that had seen me a yr ago). 11:40a - showed up, checked in. 12:10p - no one had Made an 11:50am appointment for an oil change (with a specific rep that had seen me a yr ago). 11:40a - showed up, checked in. 12:10p - no one had called my name. 12:12p - had to step out for lunch, told receptionist, was told they'd start work & call if any issues. 12:45p - i return, check in again for time estimate. told no estimate possible. 12:55p - they call my name. 12:56p - different rep from one I booked appt sees me. He asks what he can do for me today, tells me it will be another hour and a half! 1:00p - i have been there for almost 1.5 hrs and JUST NOW they start to see me. 2:45pm - they tell me my car is ready and has issues. Advised my car needs $4K+ of work that no one noticed 11 months ago on last visit. Told it is neither pressing nor a safety issue, but I SHOULD get it done. Ask for a printout of specific problems so I can take with me for my records. Print out given to me with "Miscellaneous Repair" item listed for $$$$. 3pm - i depart feeling un-satisfied, confused, frustrated and "taken". You tell me why I should come back for a 3rd time. More
by NOUPDAT
Employees Worked With
Dan Something, Joel Veriguette.
July 13, 2018
Awesome service. George was quick and professional. Went in for an engine noise issue. They disgnosed it quickly and got me in a loaner within the our. Great customer service!! Definitely recommend. Tha Went in for an engine noise issue. They disgnosed it quickly and got me in a loaner within the our. Great customer service!! Definitely recommend. Thanks! More
by Cartistik
Employees Worked With
George in service
July 13, 2018
Oil change All of them are kind and fast service. He knows what I want exextly and give the solution right away. I feel so good whenever I visit this service c All of them are kind and fast service. He knows what I want exextly and give the solution right away. I feel so good whenever I visit this service center More
by BESTLIFESON
Employees Worked With
