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DARCARS Lexus of Englewood - Service Center

Englewood, NJ

4.7
788 Reviews

788 Reviews of DARCARS Lexus of Englewood - Service Center

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July 17, 2018

Pleasant and timely The people greeting me were extremely courteous and friendly. People were on top of making sure I was taken care of and st check out the person at cou More

by DFC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know
Jul 18, 2018 -

DARCARS Lexus of Englewood responded

Thank you for the positive review! We're glad you had a pleasant experience with our service department and appreciate you spreading the word. We always pride ourselves in having happy customers. Thank you again for your business! All the best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

July 16, 2018

The routine maintenance service/oil change were efficient. I only want to say the old way to make an appointment from available slots is more efficient to make a service appointment. The current system of cha More

by Mak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jul 18, 2018 -

DARCARS Lexus of Englewood responded

Thank you for reviewing your service experience, Mak. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. If there is anything more that we can do please come back and see us again. All the best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

July 16, 2018

Everything as promised, and on time! Work was done promptly and calls were made to keep me updated. Jorge is very polite and caring, not to mention efficient. We were relieved that the More

by ERICAJOE120
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge.
Jul 18, 2018 -

DARCARS Lexus of Englewood responded

Thank you for taking the time to submit this review, Erica. We appreciate the positive feedback. I will definitely share your comments with Jorge and we look forward to your next service visit. All the best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

July 16, 2018

Excellent Always excellent customer service, respect and service with genuine care/concern for the customers. I appreciate the welcoming of all of the staff in More

by MARYIK3810
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Jorge
Jul 18, 2018 -

DARCARS Lexus of Englewood responded

Thank you for this great review and also for your loyalty. We pride ourselves on providing nothing but the best for our customers and it is great to see that goal has been accomplished with you time and time again. Please don't hesitate to reach out if we can assist you again in the future. All the best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

July 16, 2018

Always Great Service This dealership is a wonderful place for servicing your Lexus. The staff is always very friendly and attentive. They make you feel welcomed and reas More

by constance.scales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan
Jul 18, 2018 -

DARCARS Lexus of Englewood responded

We appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Lexus of Englewood. Come back and see us any time! Take care! All the best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

July 16, 2018

Service and tire repair Absolutely the best service department! I get treated like a king when im there! I will never go anywhere else! Thank you so much Lexus of Englew More

by YNKY7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jul 18, 2018 -

DARCARS Lexus of Englewood responded

Thank you for your positive feedback about our service department! We hope you continue to choose us for all your vehicles’ service needs! All the best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

July 13, 2018

Best service visit to date I have been to this location a few times for service and while each experience was good - I feel they really stepped it up. It was a lot of little th More

by coco7936
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George or Jorge ?
Jul 14, 2018 -

DARCARS Lexus of Englewood responded

We appreciate your kind words about the entire service team. Thank you for continually choosing Lexus of Englewood for your vehicles’ service needs. Sincerely, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

July 13, 2018

Quick and friendly staff The staff was nice and friendly and it was quick. They were informative and provided precise details on what was going on with the car and when to com More

by aditbhalla27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vlada Grigoryeva
Jul 14, 2018 -

DARCARS Lexus of Englewood responded

Thank you for leaving us your review. I am happy to hear that you were pleased with the service you received from Lexus of Englewood. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

July 13, 2018

Oil change All of them are kind and fast service. He knows what I want exextly and give the solution right away. I feel so good whenever I visit this service c More

by BESTLIFESON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Bang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2018 -

DARCARS Lexus of Englewood responded

Thank you for sharing your experience with us! We are very pleased that you receive great customer service for every visit. Feel free to reach out if you ever need anything else! All the best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

July 13, 2018

Efficient service When I made the service appointment I was told the service would take approximately 1.5 hours but was still offered a loaner vehicle. I elected to wai More

by RCAPRCSCHE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel, service advisor
Jul 18, 2018 -

DARCARS Lexus of Englewood responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. All the best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

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