Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
DARCARS Lexus of Englewood - Service Center
Englewood, NJ
764 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
764 Reviews of DARCARS Lexus of Englewood - Service Center
Sort by
June 27, 2018
Oil change All I needed was an oil change & everyone was very friendly and professional as usual. I enjoy the waiting area with choices of tv and beverages/snack All I needed was an oil change & everyone was very friendly and professional as usual. I enjoy the waiting area with choices of tv and beverages/snacks. More
by gail.linn
Verified CustomerEmployees Worked With
Alton Howell
June 27, 2018
Excellent customer service experience. Highly recommend. Great facility, great communication, from the service Writer to the mechanic. They kept me updated throughout the whole process. Th Highly recommend. Great facility, great communication, from the service Writer to the mechanic. They kept me updated throughout the whole process. They never disappoint. Thanks again. More
by ronnie_santana
Employees Worked With
Service writer, Joel
June 27, 2018
Great Always a very pleasant experience, they go the extra mile! Needed to have my service expiadited and was accompanied. That’s why I stay with Lexus of Always a very pleasant experience, they go the extra mile! Needed to have my service expiadited and was accompanied. That’s why I stay with Lexus of Englewood More
by JOECHOF
Employees Worked With
Vlada Grigoryeva
June 27, 2018
Good staff Everything is handled efficiently. Friendly staff, customer feels comfortable. Jorge came out to tell me My car was being washed, almost ready to go. Everything is handled efficiently. Friendly staff, customer feels comfortable. Jorge came out to tell me My car was being washed, almost ready to go...wash was bad, streaks, water marks chrome not cleaned, wheels dirty ...maybe it's the equipment More
by JCBONES101
June 26, 2018
Oil Change Only Disappointment, after being told car was ready and paid, went outside to pick up and had to wait for car about 10 - 15 minutes. Only Disappointment, after being told car was ready and paid, went outside to pick up and had to wait for car about 10 - 15 minutes. More
by bill
Employees Worked With
service rep named Peter
June 26, 2018
Oil change Always friendly, accomidating and done within an hour. Sandwiches, assorted dansihes popcorn, tea, coffee, water were compliments of the dealer as we Always friendly, accomidating and done within an hour. Sandwiches, assorted dansihes popcorn, tea, coffee, water were compliments of the dealer as we waited for the service to finish. Intake gentleman was courteous (I don't remember his name) and front desk was lovely, Mrs. Ramos-Moreno an absolute gem! More
by ASIANDIVA
Employees Worked With
Mrs. Ramos-Moreno
June 26, 2018
Unpleased with my service from Lexus of Englewood I purchased my car in Feb. I went back to Lexus because I loved their customer service and their cars are so reliable . The sale person I had was nice I purchased my car in Feb. I went back to Lexus because I loved their customer service and their cars are so reliable . The sale person I had was nice but he had no clue about selling cars. I had a service appointment last week and I asked them to check the car because I was experiencing different issues, my car would jerk sometimes while driving, my trunk wouldn't close. So I brought it in for an oil change and they never fixed any of the issues. I took it to the Infiniti dealer and they called me back within an hour and told me I needed a brand new transmission and it had some other wiring issues. I find very strange because I be purchased this vehicle with 45000nmiles and only put less the 2000 on it so why would I need a new transmission . Why didn't Lexus tell me any of this vital info when I purchased the vehicle in Feb or even when brought to them just a week ago. So I am very unpleased with the experience I recently had, and i have been going to this dealership for years. I'm most upset about fact I am planning on going a family vacation on Thursday June 28th and what if my car broke down while driving ,the technician working on my car should have disclosed any finds. More
by COLERS22
Employees Worked With
Terry Middough
June 26, 2018
Very friendly Everyone there is very friendly specially Mr Peter. He is very nice guy and also very funny. Well, So far everything's fine. Thank you Everyone there is very friendly specially Mr Peter. He is very nice guy and also very funny. Well, So far everything's fine. Thank you More
by TRING_24
Employees Worked With
Mr Peter
June 26, 2018
Came in for a car check I’ve had a Lexus since 2012. I never had any issues with the service department. They were always nice and very helpful when it came to my car. I’ve had a Lexus since 2012. I never had any issues with the service department. They were always nice and very helpful when it came to my car. More
by shawanda_jones32
Employees Worked With
Peter
June 25, 2018
amazing service Beautiful service in a friendly environment. I got appointment for service in just one call. The consultant provided personal attention. I am not good Beautiful service in a friendly environment. I got appointment for service in just one call. The consultant provided personal attention. I am not good in remembering names. Zafar Nomani More
by ZNOMANI
Employees Worked With
Santiago Caro, Chris Avagnano
