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DARCARS Lexus of Englewood - Service Center

Englewood, NJ

4.7
788 Reviews

788 Reviews of DARCARS Lexus of Englewood - Service Center

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July 04, 2018

Great service Friendly curteous, prompt and professional service. well stocked and air conditioned waiting area. I highly recommend this dealership for service.I en More

by CBRANDWEIN0
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dominic DiMartino
Jul 05, 2018 -

DARCARS Lexus of Englewood responded

Thanks for leaving us this great review. We're glad that you enjoyed our service! Let us know if you have any other questions or concerns about your vehicle. Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

July 04, 2018

Great They continue to prove exceptional service I have beeen a customer since 2003. Peter is a great person and he provides updates, explanations in a fr More

by Cbg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter in service
Jul 05, 2018 -

DARCARS Lexus of Englewood responded

Your patronage is very important to us and we are honored to have you as a loyal customer. We really appreciate this feedback and I'll pass on your words to Peter. We look forward to working with you in the future. Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

July 04, 2018

Excellent service Dealership always goes out of there way to help customers in any way possible. Great staff and great service. They always listen to customers and try More

by GINOLTECSON1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Phillips, Bob Giordano
Jul 05, 2018 -

DARCARS Lexus of Englewood responded

Thank you for reviewing your service experience. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. If there is anything more that we can do please come back and see us again. Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

July 04, 2018

Very accommodating and more than fair. The car alarm had gone off twice. They could not find anything wrong w the electric system. They did not charge me. I thought that was very nice, and More

by mamoripol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hrorge
Jul 05, 2018 -

DARCARS Lexus of Englewood responded

Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was, and please always feel free to reach out if you need anything! Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

July 04, 2018

Smooth and nice experience All process in this dealership went smooth and nicely. Staffs were kind and they knew what they were doing. Good communication made me comfortable in More

by INSUKKI
Recommend Dealer
Yes
Employees Worked With
Jul 05, 2018 -

DARCARS Lexus of Englewood responded

Thanks for those kind comments! I’m happy to hear we were able to serve you well. We look forward to serving you on future visits! Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

July 03, 2018

Superb service I brought my RX for oil change service. Did not know I needed to replace one of the shocks. Everything was completed within given time. Very happy wit More

by WEEKENDRIVER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel
Jul 05, 2018 -

DARCARS Lexus of Englewood responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

July 02, 2018

Great service department Everyone is very friendly and very attentive. Very comfortable waiting area with lots of complimentary beverages and food. Prompt service when they gr More

by DL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic DiMartino
Jul 05, 2018 -

DARCARS Lexus of Englewood responded

Thank you for the positive review! We're glad you had a pleasant experience with our service department and appreciate you spreading the word. We always pride ourselves in having happy customers. Thank you again for your business! Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

June 30, 2018

Great service experience I was very happy with my service experience. Very professional and courteous. Did a great job. Every one that I came in contact with was very helpfu More

by LSCARANO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
Jul 01, 2018 -

DARCARS Lexus of Englewood responded

Thanks for the review! It's great to hear that you were happy with your experience. We hope to work with you again in the future! Sincerely, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

June 30, 2018

Unnecessary service charge I went to the dealer for oil change, but they did unnecessary 15k millage service without my permission. They charged me $200. Who want to get 15k mi More

by Jcha6851
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jorge jorge
June 30, 2018

Courteous and fast service I was promptly tended to by the staff and service manager and had my loaner car within 15 minutes. The timeline of repair was provided and was accurat More

by BSToNE9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge
Jul 01, 2018 -

DARCARS Lexus of Englewood responded

Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was, and please always feel free to reach out if you need anything! Sincerely, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

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