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DARCARS Lexus of Englewood - Service Center

Englewood, NJ

4.7
788 Reviews

788 Reviews of DARCARS Lexus of Englewood - Service Center

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June 30, 2018

35,000 mile checkup I am always totally satisfied with the service at Lexus of Englewood.The service is relatively quick, the food is good. But most of all I enjoy dealin More

by SATCH32M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Verguette, service rep
Jul 01, 2018 -

DARCARS Lexus of Englewood responded

Thank for the positive feedback. I’m very happy to hear that you enjoyed your visit here with us at Lexus of Englewood. We are driven to offer great customer care and we strive to provide the best service experience. We really appreciate this feedback and I'll be certain to share your compliments to Joel. Sincerely, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

June 29, 2018

Great. Especially Peter who was very helpful with my prepaym Peter made sure I was able to use the prepaid service policy I was sold by my Miami dealer. It took a while, but he did everything he had to get it do More

by morrisds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter
Jun 29, 2018 -

DARCARS Lexus of Englewood responded

Thanks for your outstanding review! I’m very happy to hear that Peter was of such help to you. We strive to provide excellent customer service, and I’m glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

June 29, 2018

Great experience always Thank you so much for the visit. I hate going to dealers and even more service. I am so glad that’s not the case here. It is always a pleasant visit. More

by DUDAINMORTAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Philips
Jun 29, 2018 -

DARCARS Lexus of Englewood responded

We appreciate your wonderful comments about the entire service team. Glad to hear that you are consistently impressed with the service we offer here at Lexus of Englewood. I will be sure to pass along your kind words to Dan. Come back and see us any time! Take care! Sincerely, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

June 29, 2018

an excellent service experience.. A second visit to Lexus after my 30k service was necessary just to clear up a few odds and ends. My service advisor Peter Faltraco was invaluable mak More

by RLEFLEURMD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Faltraco and Maurice Gargano Both excellent in service.
Jul 01, 2018 -

DARCARS Lexus of Englewood responded

We’re very happy to hear that your overall experience with us has been great. Our team takes customer service very seriously and we are thrilled to know that you are satisfied with our services. I will share your comments with Peter and we look forward to working with you again down the road. Sincerely, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

June 29, 2018

Repair of side mirrors Great, very efficient . Dan communicated well with me and remembered me from previous visits. My car was repaired and cleaned in a timely manner. Ever More

by DALIA872
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Bang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dominic DiMartino
Jul 01, 2018 -

DARCARS Lexus of Englewood responded

Thank you for reviewing your service experience. It is our goal to provide every one of our customers with the kind of excellent service you described and I'm glad we achieved that. I will be sure to share your feedback with Dan, and if there is anything more that we can do please come back and see us again. Sincerely, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

June 29, 2018

great dealership. Very friendly and nice people at this dealershiP. I accidentally came in two days earlier than scheduled and they said no problem and serviced my ca More

by SALEHA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meghan Ahrens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2018 -

DARCARS Lexus of Englewood responded

Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We look forward to seeing you again. Sincerely, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

June 29, 2018

Great Goes the extra mile, always helps me out when I need assistance. My whole family goes there. Thanks again !!! Will be a life time satisfied loyal cus More

by FREIREL2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Veriguete
Jul 01, 2018 -

DARCARS Lexus of Englewood responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

June 29, 2018

Scheduled service It was easy to get an appointment fir the same day; which is greatly appreciated generally. Everyone was polite and patient. The facility was very cle More

by ELISASPEAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unfortunately I don’t recall their names!
Jul 01, 2018 -

DARCARS Lexus of Englewood responded

Thank you for the excellent review! I'm glad to know that you appreciate our facilities as well as excellent service. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

June 29, 2018

Fantastic Service If it wasn't for Joel Veriguete I would not b returning. This service consultant is the best and I thank you. I was taken care of as soon as I walked More

by KOOSHIE80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Veriguete
Jul 01, 2018 -

DARCARS Lexus of Englewood responded

Thank you for the awesome feedback! You're right, Joel is an excellent service consultant and we appreciate all he does for us! I’m very happy to hear that he was there to provide you with great service. Sincerely, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

June 29, 2018

Excellent service My rep was Joel and he went above and beyond to help with a last minute flat tire. He was excellent as always! Great service as well. More

by AJUTHOMAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel
Jul 01, 2018 -

DARCARS Lexus of Englewood responded

We really appreciate you taking the time to leave a review about your experience at our service department. I’m glad to hear that Joel went above and beyond to help out with your vehicles' service needs. Thanks again and if you have any questions about the work that was done please feel free to contact us. Sincerely, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

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