DARCARS Lexus of Englewood - Service Center
Englewood, NJ
788 Reviews of DARCARS Lexus of Englewood - Service Center
Unpleased with my service from Lexus of Englewood I purchased my car in Feb. I went back to Lexus because I loved their customer service and their cars are so reliable . The sale person I had was nice I purchased my car in Feb. I went back to Lexus because I loved their customer service and their cars are so reliable . The sale person I had was nice but he had no clue about selling cars. I had a service appointment last week and I asked them to check the car because I was experiencing different issues, my car would jerk sometimes while driving, my trunk wouldn't close. So I brought it in for an oil change and they never fixed any of the issues. I took it to the Infiniti dealer and they called me back within an hour and told me I needed a brand new transmission and it had some other wiring issues. I find very strange because I be purchased this vehicle with 45000nmiles and only put less the 2000 on it so why would I need a new transmission . Why didn't Lexus tell me any of this vital info when I purchased the vehicle in Feb or even when brought to them just a week ago. So I am very unpleased with the experience I recently had, and i have been going to this dealership for years. I'm most upset about fact I am planning on going a family vacation on Thursday June 28th and what if my car broke down while driving ,the technician working on my car should have disclosed any finds. More
Very friendly Everyone there is very friendly specially Mr Peter. He is very nice guy and also very funny. Well, So far everything's fine. Thank you Everyone there is very friendly specially Mr Peter. He is very nice guy and also very funny. Well, So far everything's fine. Thank you More
Oil change Always friendly, accomidating and done within an hour. Sandwiches, assorted dansihes popcorn, tea, coffee, water were compliments of the dealer as we Always friendly, accomidating and done within an hour. Sandwiches, assorted dansihes popcorn, tea, coffee, water were compliments of the dealer as we waited for the service to finish. Intake gentleman was courteous (I don't remember his name) and front desk was lovely, Mrs. Ramos-Moreno an absolute gem! More
As awesome as their products Very rare you find a dealership or business for that matter, that are just as thorough in their customer service as they are with the manufacturing of Very rare you find a dealership or business for that matter, that are just as thorough in their customer service as they are with the manufacturing of their products. Lexus of Englewood will forever hold my loyalty for as all as they continue to strive for excellence. From sales to service they are through and through the best in the business. I live in New York but happily take the trek to New Jersey to enjoy their hospitality and attention to service. Most grateful Lexus of Englewood 👍 More
amazing service Beautiful service in a friendly environment. I got appointment for service in just one call. The consultant provided personal attention. I am not good Beautiful service in a friendly environment. I got appointment for service in just one call. The consultant provided personal attention. I am not good in remembering names. Zafar Nomani More
Convenient and friendly. Always, meeting my expectations. Convenient, prompt and friendly. Always, meeting my expectations. Used to be a loyal customer of Mecerdez Banz, and no compelling needs to go back. Convenient, prompt and friendly. Always, meeting my expectations. Used to be a loyal customer of Mecerdez Banz, and no compelling needs to go back. My two cars are Lexus brand now. More
Quick turn around Excellent service advisor and quick service. took me on time and it was a comfortable waiting room with courteous service. car came back very clean, Excellent service advisor and quick service. took me on time and it was a comfortable waiting room with courteous service. car came back very clean, More
Excellent Service This was a great exyfrom negatory end at service. My RX450H is great and I was treated great by all people in the service department. Thanks S This was a great exyfrom negatory end at service. My RX450H is great and I was treated great by all people in the service department. Thanks Steve G. More
Top notch service I had a very pleasant experience for my first complimentary oil change on my ES350. I was told it would take approximately 1 1/2 hours and it was done I had a very pleasant experience for my first complimentary oil change on my ES350. I was told it would take approximately 1 1/2 hours and it was done in 1 1/4 hours and was washed which made it look like it just came out of the showroom. In addition to the lovely surroundings, I was able to have a continental breakfast, could not ask for more. More
Longer than anticipated Very pleasant atmosphere and accommodating personnel. I went to have a tire checked out and it to just about 2 hrs. I thought it was a little too lon Very pleasant atmosphere and accommodating personnel. I went to have a tire checked out and it to just about 2 hrs. I thought it was a little too long of a wait. I will still use your services. More