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DARCARS Lexus of Englewood - Service Center
Englewood, NJ
788 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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788 Reviews of DARCARS Lexus of Englewood - Service Center
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June 14, 2018
Very customer focused and expert service. Great, quality service done with short notice and quickly. I called in the morning, got a loaner and was done by 5 PM. Well done! Great, quality service done with short notice and quickly. I called in the morning, got a loaner and was done by 5 PM. Well done! More
by SUSAN.KAMMERMAN
Verified CustomerEmployees Worked With
Dan in service
June 13, 2018
Service issues I was at the service center yesterday for a TPMS issue. The technician fixed the tire with a patch and I was waiting for delivery of my car. They kept I was at the service center yesterday for a TPMS issue. The technician fixed the tire with a patch and I was waiting for delivery of my car. They kept me waiting and waiting saying that the car was in the car wash. Finally one of the triage techs went inside the service station and got my car out. I drove my car for about 200 feet and suddenly noticed that the car was never washed. Since I had other important meetings, I could not go back. I called my service advisor Mr. Steven Tedesco and made a complaint. He apologized and offered immediate pick up and delivery back after a car wash. Since I couldn't be home, I told him not to worry about it. I took the car this morning and Steve gave me his personal attention to have the car washed. Yesterday when I called he promised me that the will personally make sure that my car is washed and also offered me a gift. Today I drove my car out. It was washed ok but not a super job. Not all areas were taken care of. There are still some areas with dirt. By the way, I never got any gift that was offered to me. I am very curious what that gift was! More
by JKRMD
June 13, 2018
defective mirror pass/side...replaced. arrived on time 4 appt. waited 55 minutes to meet service rep. ordered enterprise car. 2 days later mirror was replaced. rep. apologized. cost c arrived on time 4 appt. waited 55 minutes to meet service rep. ordered enterprise car. 2 days later mirror was replaced. rep. apologized. cost covered by my extended warranty. More
by GORDONSIECK
Employees Worked With
peter ?
June 12, 2018
Inept parts department Went to Lexus of Englewood for a repair on a part that they ordered drove to service dept and waited for car after about hr the service person said wa Went to Lexus of Englewood for a repair on a part that they ordered drove to service dept and waited for car after about hr the service person said was a problem that they had ordered the wrong part and did not have one in stock and I would have to return in order to fix issue!! I told the service person that I live about hr away and the cost of tolls n gas was a pain especially sine they were wrong. More
by JRXRRJ
Employees Worked With
Steven telesco
June 11, 2018
Last minute service I had a nail in my tire. I called up at 10:00, within the hour I got an appointment to have a new tire put on. I pay monthly for a tire plan , so the I had a nail in my tire. I called up at 10:00, within the hour I got an appointment to have a new tire put on. I pay monthly for a tire plan , so the service person simply had a new tire put on. My service rep Joel V. was great. He explained to me what was being done, kept me apprised as to what was happening.We also had a great discussion about new Lexus models as my lease is up in five months. Highly rated service department and service rep. More
by SATCH32M
Employees Worked With
Joel V, service rep
June 11, 2018
Service due to a recall This dealership is extremely well organized. Everybody is polite, professional, responsive and accommodating. It is easy to schedule an appointment an This dealership is extremely well organized. Everybody is polite, professional, responsive and accommodating. It is easy to schedule an appointment and the hours are very convenient. Overall great experience. More
by Vlyev
Employees Worked With
Joel Veriguete
June 11, 2018
Great experience! The manager was very friendly and professional. The maintenance work was completed on time. Everything was done to my satisfaction. My service manager The manager was very friendly and professional. The maintenance work was completed on time. Everything was done to my satisfaction. My service manager is Joel Veriguete. More
by XIAOHUI_MEI
Employees Worked With
June 11, 2018
Prompt service I don't remember any names and I can't submit this unless I pick a name . It shouldn't be that way. So I picked a name. I don't remember any names and I can't submit this unless I pick a name . It shouldn't be that way. So I picked a name. More
by qozone1
Employees Worked With
Chris Avagnano
June 11, 2018
Excellent attention Extremely kind personnel. Excellent coffee. Superb waiting area. It is a place in which besides getting high quality service you feel as if you were a Extremely kind personnel. Excellent coffee. Superb waiting area. It is a place in which besides getting high quality service you feel as if you were at home. More
by LSANCHEZ1958
Employees Worked With
I do not remember any names.
June 10, 2018
Effective and efficient Service was great and I was in at the time I desired and got my car back when I was told . There were friendly efficient and gracious. Service was great and I was in at the time I desired and got my car back when I was told . There were friendly efficient and gracious. More
by rocjuve16
Employees Worked With
Dan in Service
