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DARCARS Lexus of Englewood - Service Center
Englewood, NJ
772 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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772 Reviews of DARCARS Lexus of Englewood - Service Center
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May 10, 2018
Excellent service Quick and attentive service. Personable staff with welcoming attitudes. Service consultant made sure that all services due to be performed were perfo Quick and attentive service. Personable staff with welcoming attitudes. Service consultant made sure that all services due to be performed were performed well and in a timely manner. Clean and wellstocked waiting room More
by CHRIS91281
Verified CustomerEmployees Worked With
Dan Phillips
May 10, 2018
Doing the right thing My new IS 300 air conditioning was not charged from the factory. All of this was accomplished in 24 hours. I called the dealer they delivered a loa My new IS 300 air conditioning was not charged from the factory. All of this was accomplished in 24 hours. I called the dealer they delivered a loaner , fixed the issue and returned my car washed and with a full tank of gas! Could not ask for better. More
by Curb
Employees Worked With
Jorge Robin
May 09, 2018
Wonderful Experience Always helpful and courteous. Easy to speak to and knowledgeable about cars and parts. The service and sales area are top notch based on the dealers I Always helpful and courteous. Easy to speak to and knowledgeable about cars and parts. The service and sales area are top notch based on the dealers I've dealt with in the past. More
by SFINETTI519
Employees Worked With
Chris Vasallo
May 09, 2018
Regular Maintenance Service Outstanding service was provided once again! I was able to drop-off my car for service without any delays. Jorge took care of my paperwork quickly an Outstanding service was provided once again! I was able to drop-off my car for service without any delays. Jorge took care of my paperwork quickly and efficiently; took care of getting me a loaner with minim wait time and called me when my car was ready. The check-out process was smooth as well! More
by Jorgesaenzdeviteri
Employees Worked With
Jorge Jorge
May 08, 2018
Best service compared to all Lexus dealerships I've been to The service is seriously on point. They are always very helpful and even try their best to keep the service's at necessities only so you don't pay a f The service is seriously on point. They are always very helpful and even try their best to keep the service's at necessities only so you don't pay a fortune. More
by SUCHOE86
Employees Worked With
Joel
May 08, 2018
kept to their pormise I told them that I will have to wait and they told me that it would be about an hour and it was. I was happy with that. I told them that I will have to wait and they told me that it would be about an hour and it was. I was happy with that. More
by KHABER0
Employees Worked With
May 07, 2018
Exceptional Customer Service At first I was a little upset that I did not recognize anyone at the service department. I am not good with change because I have been with you guys f At first I was a little upset that I did not recognize anyone at the service department. I am not good with change because I have been with you guys for so long but with the level of respect and kindness given from the new staff I must say I left smiling. Thank you all for a great experience and I really look forward to your service again! More
by ALICIARGRAHAM17
Employees Worked With
I don’t know
May 07, 2018
It feels like home! Staff are not only very friendly, but also professional. My son loves to visit the center because of these kind staff and plenty of food. Thank you Staff are not only very friendly, but also professional. My son loves to visit the center because of these kind staff and plenty of food. Thank you More
by JOONSEOB2015
Employees Worked With
Joel Veriguete
May 07, 2018
Service I had an appointmet at XX time and arrived in the service center 10 min. Before, but my name was called after 1 hour by the service consultant. It loo I had an appointmet at XX time and arrived in the service center 10 min. Before, but my name was called after 1 hour by the service consultant. It looks like they need to organize customers’ schedule carefully. If they would start after 1 hr from the appointment time, why they called to remind the time just one day before. I told to the seevice consultant that I can hear “squeak” sound when my car drived over bumps, he said that he would do safety inspection and test drive with me, but test drive was not happened. He told me alignment was needed and asked me to pay for wheel alignment, but not show any document if this is not covered by pre-paid maintenance and tire insurance. etc. which I bought. Of course I understood that the pre-paid maintenance is very limited, so I paid for wheel alignment, but it would be good if he showed or printed out what could be covered by thw pre-paid maintenance. When I gave my credit card to the person in the desk and I finished sign on the bill. Before I heard that I was done, the lady in the desk started to respone to other customer’s request. I was just waiting a few minites at the desk. It would be good if the lady said to the interuppted customer that “please wait”. After I took out my car from the service center 3 hours after I arrived, I can still hear “squeak” sounds when my car dives over bumps. More
by JW
Employees Worked With
Not to say
May 04, 2018
Lexus experience I always enjoy taking my car to Lexus of Englewood for service because their personnel is very courteous and they do their best to accommodate my need I always enjoy taking my car to Lexus of Englewood for service because their personnel is very courteous and they do their best to accommodate my needs. More
by SEFREIRE
Employees Worked With
Joel Veriguete excellent and courteous person.
