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DARCARS Lexus of Englewood - Service Center

Englewood, NJ

4.6
764 Reviews

764 Reviews of DARCARS Lexus of Englewood - Service Center

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April 18, 2018

Excellent attention Excellent job great service Peter explained everything to me very carefully I’m ver happy with the service definitely I’ll recommend you guys .. l More

by ISEL310
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter service advisor
Apr 20, 2018 -

DARCARS Lexus of Englewood responded

I’m delighted you received such great service from Peter and our team. If you're ever in need of more help, please let us know! Sincerely, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

April 17, 2018

Very friendly staff and excellent service! The staff are very friendly and helpful. I don't remember the staff names, but each of them are nice and professional and can't complain with any of t More

by HTOOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't remember
Aug 17, 2018 -

DARCARS Lexus of Englewood responded

Thank you for taking the time to write this review. I’m glad to hear that our staff was friendly and helpful! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Respectfully, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

April 17, 2018

Expensive, but they know what they're doing In contrast to MANY prior visits, I was quickly written up when I dropped off the car; quickly given a loaner; and quickly given my car after paying. More

by John Doe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Didn't get their names
Nov 23, 2018 -

DARCARS Lexus of Englewood responded

Thank you so much for your feedback as well as your loyalty, John. We appreciate building long term customer relationships and we truly value your business. Respectfully, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

April 17, 2018

Nice Job! Service was done very quickly and they even gave me a ride to work and delivered the car to me when the service was completed. More

by yehudakohn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Vasallo, Chris Lee
Aug 16, 2018 -

DARCARS Lexus of Englewood responded

Thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Lexus of Englewood. If there is anything more that we can do please come back and see us again. Take care! Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

April 17, 2018

Outstanding Service Fantastic job for a scheduled service. They said it took to long so the service was FREE. Good job guys keep up the good work. More

by KKILLOUGH530
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Stella
Aug 16, 2018 -

DARCARS Lexus of Englewood responded

Thank you for your feedback. I’m very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

April 17, 2018

Great job They do a great job taking care of your car and making you comfortable. The front desk was especially helpful. Also good coffee and snacks. More

by PFMOREHOUSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter in service
Aug 16, 2018 -

DARCARS Lexus of Englewood responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we always look forward to working with you again in the future! Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

April 17, 2018

10,000 mile service Everything went smoothly. The driver was here on time even though the weather was very bad. I commend him! The car was back to our home by 2 pm. We w More

by KJP87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't know the names
Aug 16, 2018 -

DARCARS Lexus of Englewood responded

Thank you for your wonderful feedback. At Lexus of Englewood, we always strive to meet the needs of our customers no matter the situation. Feel free to reach out if you ever need anything else! Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

April 17, 2018

Great service even on Sunday! Dan and Tara were amazing. Turn time was about an hour. Definitely would recommend Dan as point of contact for service. Overall fantastic experience o More

by TIKICHERRY2004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan and Tara
Aug 16, 2018 -

DARCARS Lexus of Englewood responded

Thank you for taking the time to write a review and for your business! Dan and Tara will appreciate your positive feedback! Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

April 17, 2018

My complimentary 5,000 miles service It was an efficient and courteous service! I brought in my car first thing in the morning (7 am), and they were ready for it. More

by EJY0303
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
don't remember names
Aug 16, 2018 -

DARCARS Lexus of Englewood responded

That's great to hear! I’m glad our service team provided you with courteous and efficient vehicle service! Thank you for leaving us this review. Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

April 16, 2018

Really bad service Brusque, unhelpful and long delays. Put me off ever buying a Lexus again. I really expected Lexus to go the extra mile, my experience was extremely NO More

by Disappointed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure only the lady at front desk was warm, kind and helpful, the rest... Meh
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