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DARCARS Lexus of Englewood - Service Center

Englewood, NJ

4.7
771 Reviews

771 Reviews of DARCARS Lexus of Englewood - Service Center

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April 17, 2018

Great job They do a great job taking care of your car and making you comfortable. The front desk was especially helpful. Also good coffee and snacks. More

by PFMOREHOUSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter in service
Aug 16, 2018 -

DARCARS Lexus of Englewood responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we always look forward to working with you again in the future! Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

April 17, 2018

My complimentary 5,000 miles service It was an efficient and courteous service! I brought in my car first thing in the morning (7 am), and they were ready for it. More

by EJY0303
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
don't remember names
Aug 16, 2018 -

DARCARS Lexus of Englewood responded

That's great to hear! I’m glad our service team provided you with courteous and efficient vehicle service! Thank you for leaving us this review. Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

April 17, 2018

Great service even on Sunday! Dan and Tara were amazing. Turn time was about an hour. Definitely would recommend Dan as point of contact for service. Overall fantastic experience o More

by TIKICHERRY2004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan and Tara
Aug 16, 2018 -

DARCARS Lexus of Englewood responded

Thank you for taking the time to write a review and for your business! Dan and Tara will appreciate your positive feedback! Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

April 17, 2018

10,000 mile service Everything went smoothly. The driver was here on time even though the weather was very bad. I commend him! The car was back to our home by 2 pm. We w More

by KJP87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't know the names
Aug 16, 2018 -

DARCARS Lexus of Englewood responded

Thank you for your wonderful feedback. At Lexus of Englewood, we always strive to meet the needs of our customers no matter the situation. Feel free to reach out if you ever need anything else! Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

April 17, 2018

Expensive, but they know what they're doing In contrast to MANY prior visits, I was quickly written up when I dropped off the car; quickly given a loaner; and quickly given my car after paying. More

by John Doe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Didn't get their names
Nov 23, 2018 -

DARCARS Lexus of Englewood responded

Thank you so much for your feedback as well as your loyalty, John. We appreciate building long term customer relationships and we truly value your business. Respectfully, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

April 17, 2018

Very friendly staff and excellent service! The staff are very friendly and helpful. I don't remember the staff names, but each of them are nice and professional and can't complain with any of t More

by HTOOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't remember
Aug 17, 2018 -

DARCARS Lexus of Englewood responded

Thank you for taking the time to write this review. I’m glad to hear that our staff was friendly and helpful! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Respectfully, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

April 16, 2018

Really bad service Brusque, unhelpful and long delays. Put me off ever buying a Lexus again. I really expected Lexus to go the extra mile, my experience was extremely NO More

by Disappointed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure only the lady at front desk was warm, kind and helpful, the rest... Meh
April 16, 2018

This service was excellent I like the patients and listening process that Lexus gives me it is a very good car service and looking forward to having more. I will gladly recommen More

by cerrone6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Ospina, Frank Corallo
Aug 17, 2018 -

DARCARS Lexus of Englewood responded

Thank you for taking the time to submit this awesome feedback. Hearing that you received "excellent service" from our team is always encouraging and reassures us of our commitment to our customers. We look forward to hopefully doing business with you again in the future. Respectfully, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

April 13, 2018

Consistently Great Service I have experienced nothing but friendly, professional service from the employees from drop off to pick up whether you go in for an oil change or a maj More

by LADYBLU160
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan - service consultant
Apr 13, 2018 -

DARCARS Lexus of Englewood responded

Thank you so very much for taking the time to leave us such a pleasant review! We are dedicated to providing each and every customer with a friendly and professional service experience. I’ll share your comments with our team and we look forward to working with you again down the road. Respectfully, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

April 13, 2018

Great Service! I have been servicing my Lexus in Englewood for over two years and my service manager is Joel V. Joel is extremely professional, knowledgeable, court More

by JoanS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel V
Aug 17, 2018 -

DARCARS Lexus of Englewood responded

Joan, thank you so much for the great review of your experience at our dealership and especially with Joel. All of the employees appreciate your loyalty to Lexus of Englewood. Please don't hesitate to reach out if we can assist you again in the future. Respectfully, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

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