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DARCARS Lexus of Englewood - Service Center

Englewood, NJ

4.6
769 Reviews

770 Reviews of DARCARS Lexus of Englewood - Service Center

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April 12, 2018

Great customer service experience from all at this service center. Joel was very professional and courteous in assisting with my RX 350 maintenance service. He updated me o More

by DASON2K1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel
Apr 13, 2018 -

DARCARS Lexus of Englewood responded

Hi and thanks for the great feedback! I’m very happy that Joel was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Respectfully, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

April 12, 2018

Service Thank you for making me feel special from the moment I got there to the time I left. Joel veriguete was excellent With me thank you so much for ta More

by LEE337391
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel veriguete
Apr 13, 2018 -

DARCARS Lexus of Englewood responded

Thank you for taking the time to let us know how awesome your experience was with Joel. He truly cares for all his customers. We look forward to working with you again! Respectfully, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

April 12, 2018

Excellent Service! You are greeted by everyone as soon as you walk in. There is no waiting, they take your car and you talk to a service consultant right away. The facil More

by MARLONS14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmine Demaio
Apr 13, 2018 -

DARCARS Lexus of Englewood responded

Thank you for reviewing your service experience, Marlon. It is our goal to provide every one of our customers with the kind of excellent service you described and I’m glad we achieved that. If there is anything more that we can do please come back and see us again. Respectfully, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

April 11, 2018

awesome great service i love it i would recommend it cesar and joseph took care of the problem right away fixed my car explained to me what did have they to do and they did as they told me. im very happy More

by arimoli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Kalachian, Juan Ospina
Apr 13, 2018 -

DARCARS Lexus of Englewood responded

Thank you for allowing us to work on your vehicle, and thank you for the five-star review! We certainly appreciate your business, and I will be sure to share your feedback with Cesar and Joseph. Drive safely! Respectfully, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

April 11, 2018

Impeccable Service Took my car in last minute to have the blower replaced. The staff opened the doors early and had me out with a loaner car in under ten minutes. Just g More

by NSTUARTNJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen in service
Apr 13, 2018 -

DARCARS Lexus of Englewood responded

Thank you for giving us an excellent star rating! We are so happy you had a great service experience with us. Respectfully, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

April 11, 2018

Great service...Understanding to customer Dan from Lexus Englewood really understood what my concerns were in terms of pricing and time. It is hard to really find quality service like this an More

by DSHIN.9188
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan (not Asian, far corner office), do not know names of employees at front desk.
Apr 13, 2018 -

DARCARS Lexus of Englewood responded

Thank you so much for sharing your experience with our dealership and especially with Dan! We look forward to working with you again down the road. Respectfully, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

April 10, 2018

Great Service by Lexus loved the service at Lexus service center, the service consultant was very friendly and accommodating, explained everything and answered all the quest More

by MANOJ.GREENLIGHT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Phillips
Aug 17, 2018 -

DARCARS Lexus of Englewood responded

We appreciate your input. Glad to hear that you were impressed with the service we offer here at Lexus of Englewood. If there is anything more we can do for you please come back and see us any time! Take care! Respectfully, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

April 10, 2018

Not helpful, tries to rip customer off as much as they can as always. Not helpful. I had brake malfunctioning and was told that i need to pay for diagnosis for a 2 More

by BOBSLEE5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Peter - Service Consultant
April 10, 2018

I don’t mind waiting for my car here Lexus of Englewood offers free WiFi and breakfast. The service writers are awesome and the mechanics are diligent. I especially love the free car wash More

by JEANA1013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan (service)
Apr 13, 2018 -

DARCARS Lexus of Englewood responded

Hi Jeana and thank for the positive feedback. I’m very happy to hear that you enjoyed your visit here with us at Lexus of Englewood. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Respectfully, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

April 09, 2018

Pleasant and expeditious. The dealership is modern and conveniently located. I was able to bring my car in with no wait and great initial service. The wait time was very mini More

by TLBGUN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic DiMartino
Aug 17, 2018 -

DARCARS Lexus of Englewood responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Respectfully, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

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