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DARCARS Lexus of Englewood - Service Center

Englewood, NJ

4.7
771 Reviews

771 Reviews of DARCARS Lexus of Englewood - Service Center

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March 28, 2018

Good experience...not exceptional but good The amenities in the waiting area were not as good as previous visits. The service consultant and service to my car were very good yesterday More

by CARNEYPK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Faltraco-Service consultant
Apr 05, 2018 -

DARCARS Lexus of Englewood responded

Thank you so much for your wonderful feedback. I’m very happy to hear that you had a good experience and we were able to earn your business. If there is anything you need please don't hesitate to let us know! Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

March 28, 2018

Service was good but I had to wait a day for a tire . Came in for 20 mile service and a tire replacement which I had to wait a day for the tire which I was told it would be ready by the end of the day More

by CKENNARD3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reinaldo Hernandez
Apr 05, 2018 -

DARCARS Lexus of Englewood responded

I'm so glad to hear that your experience at Lexus of Englewood was "good"! We look forward to seeing you again in the future! Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

March 28, 2018

great service they are so kind and great service. i came little late to dealer but they work quickly to finish. so i was not bored and tired to wait More

by JIP_70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
peter faltraco
Apr 05, 2018 -

DARCARS Lexus of Englewood responded

Thank you very much for your feedback! I’m so happy to have been part of your great service experience. We look forward to seeing you again. Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

March 27, 2018

Pleasure visiting Lexus of Englewood I recently had my Lexus ES 350 serviced at Lexus of Englewood. From the time I entered to the return of my car I was treated very nicely. The service More

by ERICDEAN3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joel Verigutte
Apr 05, 2018 -

DARCARS Lexus of Englewood responded

Thank you for your kind words, Eric. I’m glad you had a pleasant service appointment. We really appreciate this feedback and I'll be certain to share your compliments to Joel and Bobby, and we look forward to working with you again down the road. Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

March 27, 2018

very happy extremely satisfied with the service represenative and the wait area . The lounge was very clean and had many things available like coffee tea water More

by BRCOPPER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ray
Apr 05, 2018 -

DARCARS Lexus of Englewood responded

Thank you for the excellent review! I’m glad to know that you appreciate our facilities as well as excellent service. Please feel free to call or stop by if there is anything else we can do to help you. Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

March 27, 2018

Amazing I schedule my appointment ( very easy process ) with a short time they give me an appointment for the same day. Joel my service advisor explains to m More

by Erick10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel and Yoselin
Apr 05, 2018 -

DARCARS Lexus of Englewood responded

Thank you for your kind words, Erick. I’m glad you had a pleasant service appointment. We really appreciate this feedback and I’ll be sure to share your feedback with Joel, Yoselin, and to the rest of the staff. We look forward to working with you again down the road. Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

March 26, 2018

Maintenance service Completely satisfied with the service received during my visit for maintenance. The staff was very helpful and tried to look after my best interest an More

by JKIM60616
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department employees
Apr 05, 2018 -

DARCARS Lexus of Englewood responded

Thanks for your kind words! We appreciate all our staff and I am thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and I’m very happy to hear that this was achieved with you. We hope to see you back in again soon! Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

March 26, 2018

VERY PROFESSIONAL STAFF I LIKED THE ATMOSPHERE OF LEXUS SERVICE.THEY ARE VERY PROFESSIONAL.WHEN I MOVE TO NJ I WILL LEASE FROM THERE .THANK YOU FOR GOOD SERVICE More

by BRYAN24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SERVICE TEAM
Apr 05, 2018 -

DARCARS Lexus of Englewood responded

Thanks Bryan for taking the time to share this compliment with us! Drive safe! Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

March 26, 2018

Great Experience Friendly greeting at reception desk...Short wait time to speak with service advisor who was most professional and knowledgeable . Waited for car...wa More

by FRISJ2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reinaldo Hernandez, Service advisor
Apr 05, 2018 -

DARCARS Lexus of Englewood responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Take care! Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

March 26, 2018

Took more than 3 hours to do first 5000 miles service Took 3 hours and 20 mins to work on first 5000 miles service and check one problem that navigation freeze while receiving phone call and found everyth More

by TT678
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Service rep on the phone, didn't pick up her name.
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