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DARCARS Lexus of Englewood - Service Center
Englewood, NJ
764 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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764 Reviews of DARCARS Lexus of Englewood - Service Center
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March 26, 2018
Excellent customer service experience Excellent customer service experience. Way better than the ones in Manhattan or Queens. The employees here are friendly professional and you don't fee Excellent customer service experience. Way better than the ones in Manhattan or Queens. The employees here are friendly professional and you don't feel pressure into buying anything which I really appreciated. Thumbs up for Lexus of Englewood very pleasant environment always a pleasure coming to this location. More
by JUANRANGEL1229
Verified CustomerEmployees Worked With
Vincent Ferretti
March 26, 2018
Outstanding I was greeted by staff as soon. As I walked into the reception area. Everyone was very helpful including the young ladies at the reception desk I was greeted by staff as soon. As I walked into the reception area. Everyone was very helpful including the young ladies at the reception desk More
by Jacob007
Employees Worked With
Dan phillips
March 26, 2018
Very slow service fo an oil change. It took over 3 hours for the oil change to be completed. I’ve never had a lexus service take so much longer than I was told. fo an oil change. It took over 3 hours for the oil change to be completed. I’ve never had a lexus service take so much longer than I was told. More
by IAZEKE
Employees Worked With
N/a
March 26, 2018
Promptly serviced the vehicle There was a slight mix up on the scheduled appointmentt time but the my vehicle was promptly serviced upon my arrival. Vehicle was ready in an hour. There was a slight mix up on the scheduled appointmentt time but the my vehicle was promptly serviced upon my arrival. Vehicle was ready in an hour. More
by MARIE.BYRNE29
Employees Worked With
Ed in the service department
March 26, 2018
VERY PROFESSIONAL STAFF I LIKED THE ATMOSPHERE OF LEXUS SERVICE.THEY ARE VERY PROFESSIONAL.WHEN I MOVE TO NJ I WILL LEASE FROM THERE .THANK YOU FOR GOOD SERVICE I LIKED THE ATMOSPHERE OF LEXUS SERVICE.THEY ARE VERY PROFESSIONAL.WHEN I MOVE TO NJ I WILL LEASE FROM THERE .THANK YOU FOR GOOD SERVICE More
by BRYAN24
Employees Worked With
SERVICE TEAM
March 26, 2018
Great Experience Friendly greeting at reception desk...Short wait time to speak with service advisor who was most professional and knowledgeable . Waited for car...wa Friendly greeting at reception desk...Short wait time to speak with service advisor who was most professional and knowledgeable . Waited for car...was delivered completed within time frame promised. More
by FRISJ2001
Employees Worked With
Reinaldo Hernandez, Service advisor
March 26, 2018
Took more than 3 hours to do first 5000 miles service Took 3 hours and 20 mins to work on first 5000 miles service and check one problem that navigation freeze while receiving phone call and found everyth Took 3 hours and 20 mins to work on first 5000 miles service and check one problem that navigation freeze while receiving phone call and found everything normal. When purchased the vehicle at same dealership, the sales told me and also mail me a letter said that I will have complimentary Lexus loaners when doing first 2 services, I asked the service rep about the loaner when I making appointment but the service rep told me because the first 5000 miles service is a quick service so they don't offer loaner, so did sales and letter from Lexus lie to me or service rep? Ok, that's fine, then the "quick 5000 miles service" took 3 hours and 20 mins to finish. More
by TT678
Employees Worked With
Service rep on the phone, didn't pick up her name.
March 24, 2018
amazing Lexus service I always trust Lexus Englewood Service Center.. they always get the job done! Thanks Rey and the rest of the staff! as always you guys can always be t I always trust Lexus Englewood Service Center.. they always get the job done! Thanks Rey and the rest of the staff! as always you guys can always be trusted with my Lexus! More
by TEKLABALAGTAS
Employees Worked With
Rey and the rest of the service staff
March 23, 2018
Trustworthy Dealer Went for an oil change on Saturday. Looks like the oil nut was broken and they didn't have the part to replace. I had to travel for my work and no one Went for an oil change on Saturday. Looks like the oil nut was broken and they didn't have the part to replace. I had to travel for my work and no one would be in NJ to pick up my car. Dan quickly took a decision and handed me a loaner car and asked me to leave the loaner car in my apt complex and travel to my work. Once the car was rectified they drove my car to my place and took back their loaner car without any hassles to me. I really appreciate their work ethics. This is the first time Dan was assigned to work with me as my regular advisor Joel was on leave. Thanks to Dan for his great support . My regular service advisor is Joel and he too is a gem of a guy. Bobby Giordano and the then manager Michael Ramos hand picked this young lad and he has proved his mettle. He is very energetic and helpful Last but not the least Bobby the big man is a very cheerful and helpful Manager of this facility. He slips into the shoes of customers and helps everyone. Thanks to all other support staff members at the reception who greet the customers with care Thanks to Lexus of Englewood for their great support. Cheers Ram Vadrevu More
by BOBVAD
Employees Worked With
Dan , Joel , Yosselin
March 23, 2018
Pinnacle of service For years I've been to all the too dealerships for new and pre owned Lexus cars. Seriously the service of Englewood Lexus is the pinnacle of luxury s For years I've been to all the too dealerships for new and pre owned Lexus cars. Seriously the service of Englewood Lexus is the pinnacle of luxury service. Immediate response and turnaround of the car and loaner car if it takes a little longer. Follow up care and personalized service is unheard of in today's market. A few of these managers deserve extra kudos. Peter Faltraco and Joel (sorry I forget his last name) are the best in the biz! Ask for them specifically... More
by Susan C
Employees Worked With
Joel Veriguete
