DARCARS Lexus of Englewood - Service Center

Service and Information With the three cars I've dealt with in my lifetime, Joseph was the most patient, knowledgeable, and friendliest salesman/employee. He knows what he ta With the three cars I've dealt with in my lifetime, Joseph was the most patient, knowledgeable, and friendliest salesman/employee. He knows what he talks about, gives you the best options, gives his recommendations, and is very straight forward with you unlike other salesman out there! More

Damaged Multiple Parts of Vehicle During Service I recommend customers to stay away from this service department. They have incompetent mechanics that will most likely damage your vehicle. This was t I recommend customers to stay away from this service department. They have incompetent mechanics that will most likely damage your vehicle. This was the case for me and several other reviewers here with the same exact issue as well. I had brought in my car for service and when picking up the car after service, noticed that the mechanic damaged at least four areas of the car. They were pretty visible too. The service manager took a look and resorted to pin the damages on me stating they had pictures from the drop-off inspection. After reviewing the pictures together, he claimed the pictures were too fuzzy, but can see damages a little bit so it was my fault. So they refused my request for replacement of the parts. I had reported to BBB and Lexus headquarters but they did nothing. Stay away from this place. Drive a little further down to Prestige Lexus. Never had a problem with them. More

Service This is my THIRD Lexus purchase at Englewood. ALWAYS have issues with my purchase! Can overlook. Hey, they are out to make money!! Chris V always c This is my THIRD Lexus purchase at Englewood. ALWAYS have issues with my purchase! Can overlook. Hey, they are out to make money!! Chris V always comes thru with my complaints! He's the reason I always return. Took car in for service. It was damaged and I didn't notice it until later that day. Called service department, sent emails with pictures of damage and ZERO was done. In fact, no response at all! All they had to do was admit the damage and the fix the minor issue. I am not opposed to mistakes and correction. So disappointed. NOTHING was done or acknowledged and I've been a repeat customer of theirs for over 5 years! More

Great place? right !!! Great customer service? hmmmmm I had waited an hour to see the customer service representative but I couldn't see any representative.. Just wasted an hour. I came back home without I had waited an hour to see the customer service representative but I couldn't see any representative.. Just wasted an hour. I came back home without fixing..I don't understand why an appointment need.. If you wanna enjoy complimentary coffee and bagel, It's great..(In addition the receptionist is very kind) More

worth the trip the only reason i go and get my 2010 ES350 serviced at Englewood dealership. the way I'm being treat it by mike. even having a lexus dealership 5 mile the only reason i go and get my 2010 ES350 serviced at Englewood dealership. the way I'm being treat it by mike. even having a lexus dealership 5 miles from my home. i still drive to englewood, like i told mike, i bought the car from you and i expect you to service the car as well. just me being loyal. Mike is a down to earth guy who listens to you. Mike keep it up. thanks again. More

Lexus of Englewood - I am really happy to have a wonderful service from Mike Ramos, Bobby Giordano from Service end. Mike Maxx at Sales and Rudy Myrie from Accounting ar I am really happy to have a wonderful service from Mike Ramos, Bobby Giordano from Service end. Mike Maxx at Sales and Rudy Myrie from Accounting are the most trust worthy folks here. I went to buy a car at another near Lexus dealer and though the ambience was very pretty good the sales man was very pushy and had a very bad attitude.But when I went to these folks they were really interested to have me as a customer and sold the car. Though there were teething issues they along with lexus made me comfortable. I am a very picky guy in going to the minutest details such as vibrations , warranty issues, performance etc and whenever I go to them they handle me with care and make happy. I only dealt with Mike Ramos and Bobby. Mike Ramos is a technically sound guy and tough guy on warranties ;-) but I like talking to such knowledgable guy as he knows in and out of the car . Knowing about their sales and service capabilities , I had referred my friend to buy a lexus from them. She too is happy with them. Rudy Myrie from Finance and Maxx at Sales side are the best folks I had ever met. They deal with a nice warm smile and are serious in our business. More