DARCARS Nissan

When I purchased my Murano, I also at the encouraging of the salesman, purchased the Darcars maintenance package. I was told it would be $800 or if I wanted a replacement set of floor mats it would be $865 the salesman, purchased the Darcars maintenance package. I was told it would be $800 or if I wanted a replacement set of floor mats it would be $865. I opted to get the latter so that as the car aged I could get clean floors mats. I called Darcars to redeem getting the floor mats and was told they have nothing in their system indicating I was owed the mats and that unless I had documentation they would be able to do nothing for me. Since they are the ones that sold me that rip off maintenance package, THEY are the ones that should have documentation. I paid nearly $40,000 for a car and they can't give me the lousy $65 in floor mats I am owed. The sales experience was a joke as well. I will NEVER buy another car there and will be spreading that word like wild fire in every avenue I can. More

I had my Nissan Murano serviced at DARCARS where they had to replace the faulted factory alternator under warranty. Several weeks later while driving at highway speeds, the alternator fell off the engine an to replace the faulted factory alternator under warranty. Several weeks later while driving at highway speeds, the alternator fell off the engine and almost came through the hood of the car had it not become entangled in the wires, hoses and belts in its way. The noise and jolt was frightening to say the least as the dash lights came alive. My wife and I were counting our lucky stars that we were not injured or worse if the alternator had come through the hood and windshield. We took the car to the nearest dealership from where it had broke down. They then called DARCARS immediately and spoke with Roberto after reviewing the records which indicated that it was indeed DARCARS that performed the alternator service. DARCARS at first denied they did the job.... Then after seeing the records, they tried to lay the blame on me because I am a mechanic.... We all laughed at that one... it was a sad denial...! The entire alternator assembly and mounting system was bent up and destroyed along with all the AC lines, electrical harnesses and hoses on that side of the engine. It took over a week for Nissan along with the dealerships to figure out what had happened and who would be responsible for all the damage. (It was determined that the service tech who replaced the alternator failed to tighten up the mounting bolts properly. He apparently "forgot to do it" after the rather lengthy recharging time of the AC system... a necessary procedure on this vehicle when servicing the alternator. The AC compressor needs to be removed.) It then took another two weeks to obtain all the necessary parts to finally repair the job. (You would think the service tech would have ordered the parts while the investigation was being conducted.... Not.) It's sad that Nissan goes through the trouble of making fantastic cars only to have them ruined by their service teams (in my opinion some are simply factory trained (blank) not worth a red cent.) So I put my foot down with this one and complained directly to Nissan Corporate. They claim they're fully aware of the quality issues regarding their USA dealer service network... another words they're just as frustrated with the system as we are. Maybe factory direct sales and service would work out better some day... until then... safe driving to you all and beware of some of those so called factory trained professionals! Take care More

I was able to knock down at least $4400 from the MSRP price. Then amazing thing was I still got Nissan $1000 rebate and special financing. I thought they were giving me a pretty good deal. I did go in be price. Then amazing thing was I still got Nissan $1000 rebate and special financing. I thought they were giving me a pretty good deal. I did go in because their ads. But I ended up getting different car with more options. Not that they pushed the sale..just the base model was not totally satisfactory to what I hope for my second car. The manager and salesman were nice. They were not busy when I went in the first time to test drive all different cars. I was there 3 hours but I did not make a decision to buy eventually. I went for another Nissan dealer just to compare their offers. Then, their offer was indeed the better one. So I went back the next day to purchase the car. They were busy at the day. I was there for another 3 hours. Over all, I am happy with their service. More