DARCARS Nissan

The DARCARS Nissan dealership in Rockville MD not only had the vehicle I wanted, they treated me very well, and even at this time of vehicle shortage, I received a good deal on my 2022 Pathfinder. Ramin R had the vehicle I wanted, they treated me very well, and even at this time of vehicle shortage, I received a good deal on my 2022 Pathfinder. Ramin Roshan and Yashar Aliyarzadeh answered any question I asked and addressed all concerns I had. They worked hard to ensure that my trade got me a fair deal - the dealership manager had a hand in giving me a fair price for my trade in. I could not have asked for a better group of people to work with me when I was a little stressed about spending 10's of thousands of dollars. I also got a good rate on the loan that the Nissan Dealership offered me. Even the Finance Manager, Jason Ku, was helpful and easy to work with. Great staff! Ramin took me to the Service Center to meet some of the staff and have any questions I had answered by the correct staff member. Hard to imagine a better vehicle purchase experience. More

I was denied warranty coverage on my 2018 Altima by DARCARS Nissan of Rockville,MD. My engine got a hole in it and I have 58,000 miles on it but the dealership said warranty did not cover it despite t DARCARS Nissan of Rockville,MD. My engine got a hole in it and I have 58,000 miles on it but the dealership said warranty did not cover it despite the warranty suppose to cover it until 60,000. The service clerk Gabby was very helpful and professional but it was out of her hands. I ; therefore, wanted to try to trade it in but because it is still being financed I was having a hard time. The sales team at DARCARS only contacted me twice to say they were trying to find a finance company. I waited several days without any more contact from the Nissan sales team. Each time I called I was put on hold or given the run around. I therefore had to get my vehicle towed back to my apartment and will be doing a voluntary repossession of it because I refusé to make payments on a inoperable car, .I am very disappointed in the sales team at DARCARS and will make sure others know how I was treated. I have always owned a Nissan since 1988. I will never get another island again… Sent from my iPad More

We have a new friend! Through the decades, we have bought many cars. But over the past two days Mohsen Pourdarvish, our sales agent, guided us through a very different type of buying experience in th bought many cars. But over the past two days Mohsen Pourdarvish, our sales agent, guided us through a very different type of buying experience in these very difficult COVID times. He very patiently and respectfully explained that the cars that we wished to explore were not to be had - as they were "in transit" and would arrive at the dealership maybe in November. He suggested, instead, to test drive a Nissan Leaf, they had on hand, with very low mileage. The following day, at the prearranged time, we returned to the dealership to close the deal for the very same vehicle. This is where Mohsen shone as one of the most decent people we had ever met. We encountered a few difficulties, but under his leadership, he garnered the support of the rest of the day's team to make sure that both he and we were satisfied. Thank you to our new friend. (And a special thanks, as well, to Hugo Cantero for his special kindness!) More

I had a great experience and got a great car! Thanks a lot to Darcars Nissan for their support while I'm shopping! Would definitely recommend their dealership to friends. lot to Darcars Nissan for their support while I'm shopping! Would definitely recommend their dealership to friends. More

Customers come last and they don't pay attention while delivering a new car. After one month yet to get the second key for my new our car, Had to spend additional 5 hours by calling, setting up appointmen delivering a new car. After one month yet to get the second key for my new our car, Had to spend additional 5 hours by calling, setting up appointment and getting the driver broken tail light fixed. All kinds of excuses for the shoddy work. More

Awesome People It was fun and easy to buy our new car from DarCars. Uriel was friendly and professional and took us through the process with ease. It was fun and easy to buy our new car from DarCars. Uriel was friendly and professional and took us through the process with ease. More

Staff Was Great.. Sales Manager.. not so much! This was my second car I was going to buy from DARCARS. Long story short, the numbers were not where I wanted them to be. I got a better deal with Hyu This was my second car I was going to buy from DARCARS. Long story short, the numbers were not where I wanted them to be. I got a better deal with Hyundai in Virginia and was going to go there. I did leave a deposit that I wanted to get back. The deposit was via my debit card. Hugo, the sales manager among with one of the finance managers told me that they had to mail me a check which would be 3 to 5 days. I told them Hyundai was not going to hold the Tucson I decided to buy for that long. And then I said “I knew leaving a deposit was a bad idea” then that somehow set Hugo off for him to say that he had a bad feeling about me when I came in based on how I acted and began to yell at me and call me rude in front of customers and staff... he clearly can’t control his temper and I really felt his remarks about having a bad feeling about me was indeed racially offensive... if he can’t comtrol his temper, he doesn’t need to work in Sales.. Sheehy, Browns and Criswell— the later has excellent customer service by the way— are way better dealerships to work with. Hugo needs to be told he needs to cut his attitude out and learn some Customer Service skills. More

Sets the bar for customer service On my first visit, I was an unsure and afraid first time car buyer. I had so many questions and Maryam was amazing at answering them. I got a beautifu On my first visit, I was an unsure and afraid first time car buyer. I had so many questions and Maryam was amazing at answering them. I got a beautiful new model. The second time I came back I was stressed beyond reason. Once again, Maryam was there to ease my worries. She is always so friendly and welcoming, even wishing me a happy birthday. Maryam is truly a wonderful person with immense knowledge of her job as well as a knack for making customers feel comfortable and at home. When working with the manager Todd, you can see why his staff is so happy with shining presences in the work place. He was just as amazing as Maryam always is. His confidence in my situation really eased my mind at a time when I was really fed up. Jason was another great staff member! He answered every question I had with ease! I really appreciate the entire staff! More

Excellent Maryam is perfect! She helps me a lot in buying the Sentra SR. I will introduce my friends to buy Nissan from her afterwards. She is friendly, helpful Maryam is perfect! She helps me a lot in buying the Sentra SR. I will introduce my friends to buy Nissan from her afterwards. She is friendly, helpful and positive. More