DARCARS Nissan | Page 5

Great People! A huge thanks to Todd Thompson, the manager and Jason Ku, the sales person for doing all that they could to make sure we got what we were looking for. A huge thanks to Todd Thompson, the manager and Jason Ku, the sales person for doing all that they could to make sure we got what we were looking for. Thank you and your team for everything! We will definitely recommend to our friends! 😄 More

Worst Customer Service I called to be scheduled to have my car tire pressure checked since the light had come on. The receptionist was very rude. I asked her name and she a I called to be scheduled to have my car tire pressure checked since the light had come on. The receptionist was very rude. I asked her name and she asked me why I wanted to know her name, I responded by asking to speak to her supervisor and she told me the supervisor is not in, I then asked to speak to anybody in charge and she transfered me to a guy named Todd? who said he was the sales manager, when I told him what had just happened and to find out why the receptionist was rude he seemed to brush it away like it wasn't a big deal. I just told him that I will look for another DARCARS Nissan to go to if that is how they handle their customers. More

Amazing customer service beyond expectation! I visited a couple of dealerships and was on the brink of giving up until Mr. Jason Ku contacted me, like several others. But the difference with Mr. I visited a couple of dealerships and was on the brink of giving up until Mr. Jason Ku contacted me, like several others. But the difference with Mr. Ku is that I felt a touch of assurance and consideration. So I decided to give it a trial. Even when I had to postpone my initial appointment for family reasons, Mr. Ku did not sound phony or discouraged. I felt like I had a true relationship. I wished i had met a Sales person like Jason Ku years earlier! I am so delighted and love my purchase experience. Kudos Mr. Ku! Kudos Darcars Rockville! May God bless you all! Chris E. More

Disappointing I went the service are to have my daughter's car air conditioner serviced. The cost of the diagnostic was outrageous. I would not recommend this estab I went the service are to have my daughter's car air conditioner serviced. The cost of the diagnostic was outrageous. I would not recommend this establishment. More

They do anything to get a sale I bought a used car from this dealership. I did not expect a perfect car being it was used but they should at least come through with what they say. I bought a used car from this dealership. I did not expect a perfect car being it was used but they should at least come through with what they say. When I was looking at the car I acknowledged to the sales person that it had one tire on the back that was different from all the others. I also said I would not be able to rotate the tire to the front. Knowing that on a front wheel drive car the front tires have to be the same brand and model. The sales person agreed. When I took it for a test drive the car pulled to the right. The sales person said they would align the front end. I decided to buy the car. When I picked up the car, the odd tire was put on the front. I was frustrated at this point so I took it to my local tire center and had the front end aligned. It is fine now but why could they not do what they said. When I sat down with the finance guy he said he could get the best rates and that I would not get these rates anywhere else. I did not inform him I had already did research and was pre-approved by several banks. The first quote was 2% higher then I had already received. After I told him the quotes I received he then matched it. It made me feel as if his best interest was making a commission and not getting me the best rate. More

Horrible Dealership!! Went into this dealership hoping we could trade out of our car and the salesman kept saying he could help us knowing we were upside down. They made us Went into this dealership hoping we could trade out of our car and the salesman kept saying he could help us knowing we were upside down. They made us pick a car knowing from the beginning we couldn't get it, then when we get to finance this guy starts telling us everything that we already knew and the opposite of what the salesman told us.. I'm a salesman myself and I already knew this was going to happen and all they did was lie to us and that is not professional at all. So when we were leaving and we came to our car the Visor was broken and it wasn't before we came in. We asked the salesman what happened and he acted crazy! as well as the guy that appraised the car. Overall this was a horrible experience specially when I'm in the same business. I don't recommend this place to anyone whos looking to trade or get a good deal, this place gave me 5k less than what CarMax was offering me for my trade. Never again! More

Great Sales Consultant, Poor Sales Manager I purchased my first Nissan yesterday from DARCARS Rockville & I was truly disappointed & taken aback by the poor customer service that I received fro I purchased my first Nissan yesterday from DARCARS Rockville & I was truly disappointed & taken aback by the poor customer service that I received from Sales Manager, Albert Tsou. After weeks of research and test drives, I chose to purchase my car from DARCARS Rockville because of the pleasant & no pressure attitude that I received from Sales Consultant, Roberto Jimenez. Roberto worked with me & produced a great deal on my new car. However, Roberto had to consult with Albert to determine the price of the car under a Costco discount program and assessing the price on my trade-in. Unfortunately, all of my interactions with Albert were confrontational, rude, and hostile. He couldn't provide adequate reasoning for the trade-in assessment price & then when asked for more information, he lied about checking with another DARCARS Honda as a reason for the assessment price. Needless to say, DARCARS doesn't have a Honda dealership & this was confirmed by another sales associate. I received several other great options for the purchase price of the car that I wanted. I chose to stick with DARCARS Rockville because of Roberto. However, I am disappointed by the poor treatment that I received from Albert & will be sure to warn my friends of my experience with DARCARS Rockville. More

Great Experience! Awesome Customer Serivce! Thank you so much to the team at Darcars Nissan in Rockville! I could not have asked for a better car buying experience! Albert Tsou was wonderful, I Thank you so much to the team at Darcars Nissan in Rockville! I could not have asked for a better car buying experience! Albert Tsou was wonderful, I never felt pressured and he really had my best interest in mind. I also worked with Dean from their finance team, he helped me understand every piece of my transaction to ensure I had not questions. Their team took the time to understand what I was looking for and work with me so that I was comfortable in my new purchase. Its so great to find a dealership that really cares about their customers. I will definitely be buying from them in the future and will refer all my friends and family! More