DARCARS Orange Park Chrysler Dodge Jeep Ram - Service Center

I don't usually write reviews, but over the time since I purchased my jeep gladiator from this dealership, my experiences have gone from poor to worse. There was a factory recall and the dealership advised purchased my jeep gladiator from this dealership, my experiences have gone from poor to worse. There was a factory recall and the dealership advised me that the vehicle should not be driven, but I was offered no loaner, so I had to rent a car and was without my jeep for over a month. To be fair, they covered 4 days for a rental. The rest of the time I was without my vehicle. I just had to pick my jeep up, again, I had a 7 am appointment 2 days ago. No one ever called to give me the status of the repair, when I called today, we found that it had not even made it into the shop, even though I had an appointment 2 days prior! We understand that things don't always go as planned, but this has been a pattern from the beginning. I would not advise using this dealership. More

We had a good experience when we bought our Jeep. Service department is horrible. Waste of tine Service department is horrible. Waste of tine More

I purchased my vehicle April 2021… I’ve brought the vehicle back to service 3 times for the same issue and it still hasn’t been fixed…I had an appointment today 05/13/2022 which I scheduled the end of vehicle back to service 3 times for the same issue and it still hasn’t been fixed…I had an appointment today 05/13/2022 which I scheduled the end of April . When I arrived the appointment was cancelled. They then advised me 6 hours later that they wouldn’t get to my vehicle until the next morning and have no loaner cars. The assistant manager basically said there’s nothing I can do and go get a rental car because they may have my car for longer than tomorrow since it’s not under warranty. I will never buy another car from this dealership More

I’m only give 1 star that’s the lowest but 2weeks ago March 19 Saturday I came in to this place ended up preordering a piece that needed to be installed and was told verbally and on the receipt it would March 19 Saturday I came in to this place ended up preordering a piece that needed to be installed and was told verbally and on the receipt it would take 3 to 5 business . Time passes no phone calls so I decided to call in so on Monday 28 I spoke with a young lady in the parts department she kept me on hold only to come back and say it’s not in so I waited more days and it was no calls and nobody was answering the phones so I decided to go in on Thursday March 31 asking for a refund for service that didn’t happen after saying it a few times one of the gentleman stated oh it’s here by then I wanted my refund the guy was kind enough to locate and speak the manager of my concern after a short brief wait time I was escorted in to speak to the manger who let me no he couldn’t give me back my exact amount because it wouldn’t come up I okayed it since it was .50 cents short and he said it will be back on my card within 24 hours but the next day I had no refund and i forgot to get a receipt so I went in again Friday letting him no I have no refund and need a receipt he told me to hold as he did running around asked me for my email and said give 48 hours and they would email you when your refund is on your card. I’m un happy believing that my refund is not coming. I f I had a receipt to prove it’s coming k would feel comfortable to wait I giving it till Monday if nothing shows up I’m reporting this business I never been somewhere that you don’t give receipt for transactions that’s been done More

Dealer said they fixed my car for a P0330 code by replacing some wires and charged $1200.00. Code came back , called to see if it was OK to take to dealer closer to my home it was OK'd by Ian and the replacing some wires and charged $1200.00. Code came back , called to see if it was OK to take to dealer closer to my home it was OK'd by Ian and they will cover it under thier 90 day warranty. New dealer found the problem now they will not cover it, they what me to bring back to them. What if I lived out of state with this issue. If they would have said bring it back when I called I would have. Now I must pay of the car to be put back together drive it to them, then they charge me for them to do a diagnostic to verify the problem. Sounds like a waste of my time and my money. More

beyond expectations the service writer approached me as soon as i pulled into the service area and said he would be right with me. within 2 minutes he started taking all the service writer approached me as soon as i pulled into the service area and said he would be right with me. within 2 minutes he started taking all the details of my visit. i was there for an oil change under essential care. the technician/ Michael brought the car out to the customer area and advised me that everything was good and he checked the air pressure. thank you More

Service Had a great experience with service. The process was easy and all of my issues were completed with my truck being returned to me earlier than the esti Had a great experience with service. The process was easy and all of my issues were completed with my truck being returned to me earlier than the estimated time. My truck is a diesel, so it is necessary to have the proper technicians available for those type services. More

Steering My truck was involved in an accident that severed my right of the steering and locked the left wheel jacked to the left, the repair facility did all t My truck was involved in an accident that severed my right of the steering and locked the left wheel jacked to the left, the repair facility did all they could do to get it right with the repairs, however it was not until my truck went to Orange Park Jeep and Dodge to get completely fixed to where one would never ever feel that this truck had the front steering damaged, they replaced all parts needed and with expideint service. They treat me and mine with outmost respect like I was the most important person in the world. Thank you guys, you are the best and i will always recommend you to everyone needing a vehicle. You all made me feel like family!!!!! More

Vehicle service Shenika was very responsive with anything I needed while my vehicle was there. She was very helpful from beginning to end. I would recommend her to an Shenika was very responsive with anything I needed while my vehicle was there. She was very helpful from beginning to end. I would recommend her to anyone. More

My RAM 1500 in for synthetic oil change. Staff friendly and reviewed the status of the truck appropriately. Answered questions regarding any outstanding recalls which may be affecting the tr Staff friendly and reviewed the status of the truck appropriately. Answered questions regarding any outstanding recalls which may be affecting the truck. The truck left clean and ready to go... More