DARCARS Orange Park Chrysler Dodge Jeep Ram - Service Center

People seem decent, but just one big mess. Made an appointment to fix a reoccuring fan blower issue that had been fixed in the past. Had to wait 14 days for an appointment, to take my vehicle Made an appointment to fix a reoccuring fan blower issue that had been fixed in the past. Had to wait 14 days for an appointment, to take my vehicle in at 8am drop it off at dealer. Never heard anything till I finally get through at 4pm, they have not even looked at my vehicle. They wanted me to leave it over night or bring it back again, when I cant even get it looked at in 9hours after a 14 day wait. What is the point of 14day wait for an appointment and no idea when they can even look at it. On a side note the service guy did mention about me switching my headlights to LED and replacing the factory radio which broke, as that could be the issue when all the problems were before that. A 14day wait for an appointment is not the issue, it once getting there and after 9 hours no service. I would have thought after making an appointment 14 days out i would be some type of priority. More

Quick complete service I needed an oil change BAD and was in and out through the express line. Everyone was courteous and helpful during my visit. You guys need to make I needed an oil change BAD and was in and out through the express line. Everyone was courteous and helpful during my visit. You guys need to make me a smoking deal on the Black Jeep Gladiator. More

Really great service- three times and counting I have owned Dodge vehicles for over 15 years. Most dealerships are bland. I recently moved to Oakleaf and Orange Park Chrysler Jeep Dodge Ram is now I have owned Dodge vehicles for over 15 years. Most dealerships are bland. I recently moved to Oakleaf and Orange Park Chrysler Jeep Dodge Ram is now the closest dealership for service. My first experience was to get my oil changed and tires rotated. I felt like the only customer there being provided excellent timely service with expectations clearly laid out and met. One of the things that I liked the most was the gentleman told me about a special that saved me money. They saved me money! The next time I have to go in was for actual service to my vehicle and I did not have the same service man. To my delight this person was equally friendly equally efficient and services my vehicle right the first time. I wanted to mention that I had already been to two other dealerships about the same problem and they had notIdentified or fixed my problem. I have since gone back to the Steeler ship a third time and remain very pleased. They are doing something right and have earned my business and my families. Thank you More

Recall Check engine light came on with only 5,000 miles. Service department was friendly and drove me back to my while house getting service and picked me up Check engine light came on with only 5,000 miles. Service department was friendly and drove me back to my while house getting service and picked me up when done. More

Quick service. Friendly staff The service was quick. The staff was very friendly and attentive to my concerns. The waiting area was clean and comfortable. Hassle free. Great custo The service was quick. The staff was very friendly and attentive to my concerns. The waiting area was clean and comfortable. Hassle free. Great customer service More

Professional atmosphere I was actually surprised to find such a customer friendly and courteous environmental. I'm waiting to receive a call for Mr recall service when you ge I was actually surprised to find such a customer friendly and courteous environmental. I'm waiting to receive a call for Mr recall service when you get the parts in stocl. More

Recalls and radio My issue is the amount of time I sat waiting for 2 minor recalls and a radio that went bad in two years (that's another issue). I made an appointment My issue is the amount of time I sat waiting for 2 minor recalls and a radio that went bad in two years (that's another issue). I made an appointment for 730 am. I was there early only to so in line for over 30 minutes to get checked in and the another 2 plus hours waiting, this in addition to making multiple calls over a period of a couple weeks to just talk to someone and make an appointment. Not happy but I have an appointment next Thursday to get new radio installed so we will see how long that takes More

Very poor place to do business! Took my truck in because I was having issue with my radio. After scheduling an appoint over the phone. I showed up for my appointment to find out that Took my truck in because I was having issue with my radio. After scheduling an appoint over the phone. I showed up for my appointment to find out that the appointment was never made. I also found out that there was a few recalls on my vehicle. So after three and half weeks at the dealership I come to pick my truck up and they could not find my truck. After the guy came back for a description of my truck he located my truck. The battery was completely dead and they had to jump it. Now that battery was not even 6 month old. So after they brought me my truck the guy who brought it said the mechanic said it was a bad battery. So I asked the rep why my battery was dead because it is a fairly new battery and I told him what his mechanic said and he told me that the mechanic was his best mechanic. So I gave the dealership the benefit of the doubt and left the dealership and went straight to advanced auto where I purchased the battery from and they hooked up the battery meter and said nothing was wrong with the battery and that the dealerships in general do this all the time "Run you battery dead". So then I go into my back seat for something and look up and there best mechanic did not even bother to reattach the seat belt and put the trim back in place. I purchased my truck from this dealership 4 years ago and will no longer give this dealership my business. Very poor service for a dealership. And my radio still does not work. service rep said new one will be at the dealership in 5 day and now it is going on three and half weeks and have not heard from them. More

A good service center I like the good service I get there. A good dealership. I would recommend it to everybody. I like the sales people at the dealership. I like the good service I get there. A good dealership. I would recommend it to everybody. I like the sales people at the dealership. More

Very good I alway get good service in this location. People are very diligent to resolve and answer questions. My car gets always service here. Recalls have a I alway get good service in this location. People are very diligent to resolve and answer questions. My car gets always service here. Recalls have always been done here too. More