DARCARS Orange Park Chrysler Dodge Jeep Ram - Service Center

6 days and my car had not even been looked at yet! Worst service ever! I took my vehicle in for 2 recalls and 3 other repairs. I called day after day trying to get information about when it would be Worst service ever! I took my vehicle in for 2 recalls and 3 other repairs. I called day after day trying to get information about when it would be finished. Finally, on day 6, I was advised my vehicle had not been looked at yet, but was next to go in the bay whenever my assigned tech decided to show up for work (he had not shown up for work in 2 days). So I retrieved my car and took it to Jacksonville Chrysler Jeep Dodge where it was completely repaired in 2 days. Should have started there!! Worst part, after 6 days of run-around and no answers, and not to mention the money I spent renting a car for 6 days, no one even apologized for my inconvenience at DARCARS when I retrieved my vehicle. Worst possible service department ever. I will never return. More

Reliable service for 4 years since my purchase I bought my 2014 Ram here. I have had expeditious service at OPCJDR since. Whether routine maintenance or a few recalls, I have been pleased with serv I bought my 2014 Ram here. I have had expeditious service at OPCJDR since. Whether routine maintenance or a few recalls, I have been pleased with service . Lisa has taken good care of my service. More

Excellent service after the sale Mike Luvene made my Jeep purchase happen when others couldn’t. Great price, great service. The service department was was excellent when I needed se Mike Luvene made my Jeep purchase happen when others couldn’t. Great price, great service. The service department was was excellent when I needed service. More

Customer survey I rate my salesman Gene a 10. Because of his patience , professionalism and skills. The service department was great also when I had my oil changed. I rate my salesman Gene a 10. Because of his patience , professionalism and skills. The service department was great also when I had my oil changed. More

Oil Change I just wanted an oil change. The "Express Lane" isn't so express. I had to wait in line (first come, first serve). Couldn't make an appointment. Our s I just wanted an oil change. The "Express Lane" isn't so express. I had to wait in line (first come, first serve). Couldn't make an appointment. Our service advisor was David. We enjoyed working with him. I like the complimentary inspection with the oil change. More

Just in for We came in for a routine service and to have recalls addressed. It lasted longer than anyone expected, but Donnell made sure we had a rental for the n We came in for a routine service and to have recalls addressed. It lasted longer than anyone expected, but Donnell made sure we had a rental for the night. More

Small but personal dealership. Orange Park Chrysler Jeep Dodge has cared for my 2011 Jeep Grand Cherokee from the start. I have always had great service and everyone there is super Orange Park Chrysler Jeep Dodge has cared for my 2011 Jeep Grand Cherokee from the start. I have always had great service and everyone there is super nice. Can’t ask for a nicer experience. Thanks OPCJD. More

Customer service made a bad experience into a great one I went to the dealership to get an oil change, alignment and since I was there and able to leave the car for as long as needed I also asked to have th I went to the dealership to get an oil change, alignment and since I was there and able to leave the car for as long as needed I also asked to have the recalls complete and instantly I had some issues at the dealership I was told all recall work needs to be by appointment only, but last time I was told just to drop it off when I get the oil change. So that’s what I was doing. But was made aware very fast that this is not how things work here. The manager told me he was a realest and there’s no way he could get my recalls complete even before he knew what they where. All I was getting was no. Then another gentleman that was on the computer cut in and asked for the vin am said he was able to get me in by Thursday. So I went over to talk with him. I then thought everything was good to go and then I went out to my car and when I went back inside I was told they would not e able to get me in till next week Nov 1st. So I said don’t worry about it I will just go somewhere else. I did Let them complete the oil change and left with a bad taste in my mouth grit the 2nd time. Then I received a call to see how my experience was and the lady on the phone took the time to listen to my issues and was able to explain what was going on at the dealership and why there service has slipped. I am a very forgiving person and understand when company’s are short staffed and have broken equipment things happen, I get it and it was nice for someone from the dealership to step up and take responsibility for my bad experience and explain why it happen. I just wish I was informed on what was going on when I was there to get the services complete. not just told that that’s not how they do things and how I can not use the express oil lane as my way to jump in front of others getting service. This was not my plan just doing what I was told by the dealership service employees. The call made all the difference in my rating and I will give them another chance because of the service I received on the follow up phone call. Thank you Paul Rodriguez More

Great service Brian did a great job taking care of my car and making sure everything was done. Service was quick and they kept me updated with everything. Brian did a great job taking care of my car and making sure everything was done. Service was quick and they kept me updated with everything. More

Customer relation after appointment Priscilla at customer relation at the dealership called to check up on my service after my appointment. My appointment did not go very well and I was Priscilla at customer relation at the dealership called to check up on my service after my appointment. My appointment did not go very well and I was highly upset. She on the other hand has been wonderful. If you have a bad experience at the dealership. She is the one to talk to. More