DARCARS Orange Park Chrysler Dodge Jeep Ram - Service Center

Battery light charging system malfunction My wife and I were visiting Jacksonville and our light came on for the charging system it was 5 p.m. we call the Dodge Chrysler Orange Park, IZZY answ My wife and I were visiting Jacksonville and our light came on for the charging system it was 5 p.m. we call the Dodge Chrysler Orange Park, IZZY answered the phone, and arrange for us to bring our automobile right in. he diagnosed the issue and had Parts on order that day,! He arranged for a loaner car, and we were on our way. The car was ready to pick up the next day hundred percent fixed! Great staff More

Poor example I called the dealership to schedule for a recall. This would have been my first visit here. Izzy, in service scheduled me for Monday at 8am. Well the I called the dealership to schedule for a recall. This would have been my first visit here. Izzy, in service scheduled me for Monday at 8am. Well the problem with this is, I arrived and they were closed due to Labor day. Driving acroos the bridge and it being my only day off this is horrible customer service. More

Recall for airbags on 300 We took our Chrysler 300 into their service department over the weekend to have the airbag recall fixed and when we picked it back on Monday the air c We took our Chrysler 300 into their service department over the weekend to have the airbag recall fixed and when we picked it back on Monday the air conditioner fan was making an awful sound (which it was not doing this when we dropped it off). My husband and I both called and our Service guy Bobby told us that this was a coincidence And that we would have to pay them a $114 diagnostic fee just for them to look at it. We told them something had to of happened when they were working on the passenger side. He told me they would not look at it unless we paid them the money. My husband took it apart and low and behold their technician dropped a screw into the fan. I would not recommend using their service department for anything. We will never be going back there!!! More

Orange Park Chrysler Jeep Dodge has provided exceptional service to my vehicles. I have always been treated with respect and courtesy. Shawn has provided me with accurate estimates, part prices and labor service to my vehicles. I have always been treated with respect and courtesy. Shawn has provided me with accurate estimates, part prices and labor and the services/product/parts needed are clearly explained. The guys working in the garage have consistently diagnosed and repaired my vehicles. I particularly like that a shuttle ( thank you James for being courteous and professional driver) is available and also that Enterprise Rental is conveniently located to the dealership. When my car will be in the shop for longer than I can stick around to wait I like having the option to shuttle or rent at hand easily. I hope to always receive this level of service. More

I took my 08 Viper in for some problems. Dash duct rattle, power window problem, and TPMS light on. They fixed the window and the rattle. Ordered and replaced TPMS module. I called and was told the ca rattle, power window problem, and TPMS light on. They fixed the window and the rattle. Ordered and replaced TPMS module. I called and was told the car was closed up and appeared to be ready to go. When I arrived I was told it was ready and then told it wasn't ready. Still a TPMS issue. The tech said let's go for a ride and see if the rattle was gone. AT that point I noticed the gas guage was on dead empty. When I dropped it off it had just over 1/4 tank of gas. A check of the speedometer indicated they had test drove the car 13 miles. How do you burn up 4 gallons of gas in 13 miles? I posed that question to the service manager and he said "I don't know what kind of mileage that car gets". I said I think they drove the crap out of the car. He said " I don't know that". He said they would replace the gas. They kept the car that Friday to work on the TPMS. That night I got a message from the service writer that they had a call in to Chrysler about the TPMS issue and I could leave the car or come get it. When I arrived to pick up the car it was dirty and still on dead empty. Service manager said he would send someone with a can, get some gas, and put it in the car. I had things to do so I left and got my own gas. After waiting a week and a half to find out what Chrysler wanted to do about the TPMS, I called yesterday morning to inquire. The service writer said he would call right back. He never did. I contacted Chrysler corporate to complain and finally got a response. If you have a performance car, don't let them drive it without being present. More

I went in to have my oil change done on my car. I have always used Chrysler Dealers throughout the area for all of my service. This was the first and last time I will ever consider this company. I had pic always used Chrysler Dealers throughout the area for all of my service. This was the first and last time I will ever consider this company. I had picked up the wrong coupon that gets sent out from Chrysler on a regular basis. The service writer said he had one he would let me use. This is the usual service that I do experience at any of the dealers thus far. However, after my car was completed the price instead of being the 17.95 plus taxes, had additional costs including misc. charges for shop supplies. I have never paid these additional charges for an oil change at Jax CJD, or any of the other Chrysler dealers. When I called the Service Manager he had an I don't care attitude. Even Chrysler Corporate called and he had the same attitude with them. The rep at Chrysler was quite surprised when we got off the call with the Service Manager at Orange Park, CJD. My advise is that if good caring customer service is not important to you, as well as ethical pricing then use them. If not then go anywhere else and you should not experience as poor service as you will from Orange Park CJD. More

Computer was bad needed dealership. Chuck in Service and Tim in Parts told me exactly what to expect and how long it would take after re-confirmed the computer was bad. Computer ordered did not arrive as ex Tim in Parts told me exactly what to expect and how long it would take after re-confirmed the computer was bad. Computer ordered did not arrive as expected, Repair delayed one day. Chuck said it would be ready by 10am the next morning and it was. Excellent Service and it was $50. less than quoted, Outstanding!!!! More

This is my second time going into this dealership. I can't remember the gentleman's name the first time I went but he was really nice. They are always friendly and answer my questions no matter how stup can't remember the gentleman's name the first time I went but he was really nice. They are always friendly and answer my questions no matter how stupid they may be. I always get nervous when I go to the mechanics but they are always friendly and make you feel welcomed there. The lady at the quick express is really nice as well. I would recommend anyone going there if their is anything wrong with their vehicle. More

After experiencing the worst service at Jacksonville Chrysler Jeep Dodge, I decided to give the company one more chance before selling my van. Gary Tyson met me as I pulled in and was very professional Chrysler Jeep Dodge, I decided to give the company one more chance before selling my van. Gary Tyson met me as I pulled in and was very professional and cordial. He asked me how I was doing and what could he do for me. He offered me a shuttle to my home to make me more comfortable with the work I was having done. I had an oil change, tire rotation and balance, and a GREAT alignment (unlike Jacksonville CJD). I also had 1 out of 2 recommended service steps completed to ensure my family remained safe. The other recommendation could wait until my next visit. I have a recall item to be addressed. I will be choosing Orange Park (even though it's in Jacksonville :-)) CJD for my next service. Down with Jacksonville CJD. Up with Orange Park CJD. Thank you. Also, thanks to Gary for explaining everything in my terms. . .non-mechanic. More