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DARCARS Orange Park Chrysler Dodge Jeep Ram - Service Center
Jacksonville, FL
241 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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241 Reviews of DARCARS Orange Park Chrysler Dodge Jeep Ram - Service Center
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October 24, 2018
Great service Brian did a great job taking care of my car and making sure everything was done. Service was quick and they kept me updated with everything. Brian did a great job taking care of my car and making sure everything was done. Service was quick and they kept me updated with everything. More
by Kyle821
Employees Worked With
Brian
October 23, 2018
Customer relation after appointment Priscilla at customer relation at the dealership called to check up on my service after my appointment. My appointment did not go very well and I was Priscilla at customer relation at the dealership called to check up on my service after my appointment. My appointment did not go very well and I was highly upset. She on the other hand has been wonderful. If you have a bad experience at the dealership. She is the one to talk to. More
by Alatariel87
Employees Worked With
unknown
October 20, 2018
Excellance dealership easy to buy and get answers Said when to expect work done and it was done in that length of time. Was very happy. Will definitly be back. Have told others too. Said when to expect work done and it was done in that length of time. Was very happy. Will definitly be back. Have told others too. More
by Betsyj28
Employees Worked With
Dont know came in for oil change
October 16, 2018
Fair,honest and upfront I had a warranty issue that could have been taken care of at any dealorship. After calling around and explaining what was going on with my car, this d I had a warranty issue that could have been taken care of at any dealorship. After calling around and explaining what was going on with my car, this dealership took extra steps to inform me of other cancellations which helped me get in almost a week earlier than expected and almost two weeks before the other jax dealorships could get my vehicle in. Service Advisor Shenika Walker's customer service was excellent and she was very knowledgeable and showed compassion through that trying time. Noone likes when their vehicle is having issues but Shenika helped make the situation a lot better by the way she responded to my needs. Big Thanks to the entire crew. More
by Mr.300
Employees Worked With
Shenika Walker
October 11, 2018
Loved it Great service. efficient and I got turned down so much I didnt expect to get a car but I got a brand new 2018 journey I loveeeee it! Terry definitely Great service. efficient and I got turned down so much I didnt expect to get a car but I got a brand new 2018 journey I loveeeee it! Terry definitely worked with me and listened to what I wanted and delivered! Hate it doesn't have bluetooh but I got it installed and my monthly payments are a lil steep but I'll refinance eventually. For now I am a happy camper!! More
by Bossyybritt
Employees Worked With
Terry
July 24, 2018
good luck getting an appointment I drove to the dealership today to get an appointment, to be told we're slammed, we can't help you for 3-4 weeks. I drove to the dealership today to get an appointment, to be told we're slammed, we can't help you for 3-4 weeks. More
by BOBBY STEELY
Employees Worked With
Receptionist and random Service guy in the drive
April 26, 2018
Liar, liar, pants on fire Dropped truck off 3 weeks ago for repair. Was told they were behind, kept putting me off. Tried to charge me $2,400 for an EGR cooler that I purchased Dropped truck off 3 weeks ago for repair. Was told they were behind, kept putting me off. Tried to charge me $2,400 for an EGR cooler that I purchased from another Dodge dealer for $1,400. Over charged me for the labor that my insurance company made them correct. Then they wanted $700 for a fan clutch that I found at another dealer for $320. These are OEM MOPAR parts, not knock offs. Then again lied too, was told truck could not be driven with a locked up fan clutch. BS. Thanks Kevin @ Orange Park JCD. More
by mad dad
Employees Worked With
Kevin
February 19, 2018
service department is the worst!!! My girlfriend took her car to the dealership for repairs. The car ran worse after the alleged repairs. This is the second and last time for this so-ca My girlfriend took her car to the dealership for repairs. The car ran worse after the alleged repairs. This is the second and last time for this so-called service department. I begged my girlfriend to buy a honda or any foreign car. we will be looking for a honda. Never step foot in this place again!!!!! More
by beware
Employees Worked With
service department
October 11, 2017
Only thing worse than the shoddy work are the rude personel. On Sept. 1 this year, I took my Ram 2500 in for a recall repair and oil change 7:30 appointment. Service writer was not interested in taking my oil c On Sept. 1 this year, I took my Ram 2500 in for a recall repair and oil change 7:30 appointment. Service writer was not interested in taking my oil change coupon but did regale me of his Louisiana rearing (who cares, right?) and of course the cashier refused to take the coupon as well. On the way home, I noticed that they had used regular oil instead of the synthetic I always use and was clearly marked on the window sticker from the last oil change. I called the dealership and spoke to Crystal(?) who promised me a free oil change because of their refusal to take my coupon and the wrong oil type. After submitting a less than stellar review survey, a week later I had a phone message from 'Priscilla' who stated quite tersely that she wanted to make amends for the bad review but any compensatory offerings were off the table if I didn't call her back THAT DAY! I called Priscilla back and was told, yes, we'll do the free oil change for you IF you give us a '10' score on a follow-up survey. Talk about some stones! They're going to hold a measly free oil change for ransom in lieu of a good survey? ...and they put the wrong oil in to begin with? Yes, the oil they put in will not hurt the truck but it wasn't what I wanted and I should get what I pay for 'cause I'm the customer. ...And so should YOU! There's plenty of good dealerships out there to take care of customers like you and me who don't have to take crap from this "business" and it's overbearing employees. More
by Rancar
Employees Worked With
Service Writer
July 13, 2017
Recalls Service department needs to get their act together. Called ordered a air bag for recall they took my VIN my name and number said they would call when Service department needs to get their act together. Called ordered a air bag for recall they took my VIN my name and number said they would call when it came in to set an appointment. Over a month when by never heard from them. Called to check on status. They didn't even have my name in the system nor my VIN number. Said they would have someone call me back. This time someone called me back and left message starting that the part was in come in on Saturday as soon as they open because it was first come first served. That is total BS!! Will never give them my business and that's bad considering I use to sale cars for dodge and my service department would have made that right and not tell someone first come first served. I recommend NEVER! going to Orange PArk dodge for any service related or recall related issues. Shame on you!!!! More
by STEVEN SULLIVAN
Employees Worked With
The girl in service that told me she would order my part and call me back and then had nerve to leave message about first come first served!
