DARCARS Toyota of Baltimore

Unhappy Car Buyer I went to Darcars for 2 reasons..... 1 was I had previously brought a car from them and loved my salesman and the experience. 2 was because THEY calle I went to Darcars for 2 reasons..... 1 was I had previously brought a car from them and loved my salesman and the experience. 2 was because THEY called me in to upgrade my car (2011 Camry with 44000 miles) and give me something newer with the SAME payments. Now I do not have the perfect credit and I know that so I always expect a higher interest rate. I have received several offers from other dealer willing to help me stay in the payment range I was at (now I wish I had went some where else). I made this a major point with the new salesman cause my old salesman no longer works there (which I should have left at that point). I was given a offer with Toyota Financial that was within a $50 payment of what I was already paying. I agreed to the deal and left with a 2015 Rav 4. 3 weeks later I received a call from the finance guy telling me the loan was not approved and that he had another loan agreement. Once I got there I was basically told that I had to take the offer from Capital One or I would not have a car at all cause they no longer had my Camry. This loan is $200 more than the original payment. I have tried to speak to someone beside customer service and is not getting any help. I don't want the Rav 4 any longer I want my Camry BACK. I would not recommend this dealer to NO ONE and where ever my previous is I should have found him and went to HIM only. More

Defensive Patronizing Manager We purchased a used 2013 vehicle from them last year. Asked to speak with the sales manager. First, I do not think Ashanti is the guy I spoke with. Ra We purchased a used 2013 vehicle from them last year. Asked to speak with the sales manager. First, I do not think Ashanti is the guy I spoke with. Rather, I think a salesman answered claiming to be a manager due to his lack of professionalism. I asked him specifically if he was a manager and he said yes. The car we purchased has been a nightmare with over 2k in repairs so far (TIPM, the Starter, now axial noise). We purchased the vehicle fair and square, well aware the lemon law did not apply, so we called to explore options towards getting consideration on a trade-in for a dependable vehicle in lieu being sold a used (bad) Chrysler vehicle that was not dependable. Rather than attempting to regain our confidence and loyalty by offering a slightly better deal for a trade-in than someone off the street, this employee responded with a hostile defensive tone and jumped right to explaining the lemon law to me and that I had no standing, further accusing me of threatening legal action (which I was not). I thanked him for his time and ended the call. This treatment was not appreciated and Darcars will NEVER get my business in the future as a result of this one bad experience with a poorly trained salesman/manager who exercised bad judgement in dealing with a potentially loyal customer. Some customers just want to be treated fairly and I was not. Very disappointed. :( More

Best buying experience ever These guys are the best! NO Haggle and I didn't have to stay all day to get the right deal! Just awesome service. Thanks JA These guys are the best! NO Haggle and I didn't have to stay all day to get the right deal! Just awesome service. Thanks JA More

Disappointed Let me first start out by saying that I typically use Bill Kidd's Toyota for servicing my 2010 Corolla S--however I was in a time pinch and decided to Let me first start out by saying that I typically use Bill Kidd's Toyota for servicing my 2010 Corolla S--however I was in a time pinch and decided to give Darcars of Baltimore a shot since I was in desperate need of service. I began by looking at the "service menu" online and started to check out about how much money a fully synthetic (0W-20)oil change and tire rotation would cost. I saw that a synthetic oil change was $49.99 on the menu and a tire rotation was $21.99--completely reasonable for a dealer in my opinion, plus I found a $10 off coupon online. These are also similar prices for the service I have done at Bill Kidd's, so I was fine with paying 60 some dollars for my service. I did not make an appointment, I just showed up at the service department this morning. The time frame was not a concern for me. I understood that I was a walk-in customer and would have to wait a while for this to be completed.(This review has nothing to do with the time it took to be completed) So once I pull in the garage, I'm greeted and escorted over to the desks where paperwork is completed. I stated that I needed a "fully synthetic oil change and tire rotation." Service guy replies "Absolutely, we only use the oil that is made and set by the manufacturer for this car." As he's typing in my address, phone etc. I asked how much this would cost me. He responded, "Well there are two types of oil. You can get the fully synthetic oil which is 0W-20, good for 10,000 miles, and which will cost about $75 or you can get the semi-synthetic which is 5W-20, good for 5,000 miles and will cost about $37. Toyota uses 5W-20 as the standard and recommended oil for your Corolla." I stood there and thought to myself, not one time has Bill Kidd's or any other shop put semi-synthetic 5W-20 oil in my car, NEVER. I have always had the 100% synthetic 0W-20 oil put in my car which is good for 10,000 miles. Bill Kidd's has told me numerous and countless times that the fully synthetic oil is the oil recommended and used in my car. Every time I have been to their shop, I pay the extra money and have the 0W-20 used--never semi-synthetic. Today is the first time I agreed to use this type of oil simply because I was not paying the ridiculous price of $75 for an oil change alone plus the 20 some dollars for a tire rotation. How can I have this done at my local dealer using the CORRECT oil along with the tire rotation for $65? It doesn't make sense to me especially since on the Darcars' website it says it's $49.99! I wasn't paying for it--just couldn't overcome that price for an oil change alone. I did not bring anything up regarding the prices stated online nor argue with him about the semi-synthetic being the "standard" oil for my car because that is surely not true. So, I just said I'll have the semi-synthetic put in. He prints the paperwork, brings it over to the desk, asks me to sign it (which I did) and then I asked if the tire rotation was on the paper because I saw nothing about it. He said "Oh you still want it? Ok, that's fine- Well, when we ring you up we'll just charge you the special price that we are running right now for $59.95." I said OK, left the service department (since I was being picked up) and went about my day. I received a call about 2 hours later saying that my car was finished and ready to be picked up. I made my way over to the service counter once I arrived to pay and pick up my keys. Looked over the paper, even though it was so confusing that I couldn't break down the cost layout and just payed-- I was so ready to get out of there since I had realized that they overcharged me for a semi-synthetic oil change and tire rotation. If I had just payed for the two (with my $10 off) and with no special coupon, it would have been a few dollars cheaper since the oil change was $37 and a rotation was $21.99 along with my $10 off. I payed, walked out to where the service guy was pulling around my car, watched him take the plastic off the inside, we said thanks-goodbye etc. and then I realized there were grimy, black, and grease hand and finger prints all over my white car door handle and car door itself. I ignored it, got in my car and saw more black fingerprints all over my door sill near the window and my steering wheel. Not to mention, the next service sticker was hanging down in the center of my windshield--not the left corner where it usually goes, but rather a foot to the right of where it should have been. I went home and just went about my day. Overall, I can say I was pretty disappointed today with the service at Darcars. The staff was friendly, however they lacked knowledge about what my vehicle requires (oil-wise), overcharged me for a service that my car doesn't even usually get, and did the job sloppily due to the black finger and hand prints I found on my white car. Not to mention, I took the car home and decided to add some more windshield washer fluid under the hood and found what seems like spilled oil all over the engine cover under the hood! It was NOT there before I went there to get service today. Whoever changed the oil surely must have spilled it and never decided to clean it up off my engine cover. Overall, it was probably one of the worst experiences I have had with a Toyota dealership. I cannot say I'll be back again nor can I say I'd recommend this place to another person. Highly disappointed today. Sorry I had to write such a bad review. More

5BF6822 The service they provide awful,they don't care about customer after they sale the car,helpfulness disgusting and darcars is a big cheater.will never p The service they provide awful,they don't care about customer after they sale the car,helpfulness disgusting and darcars is a big cheater.will never purchase ever and also will tell all my friends to be away of darcars. More

Charged more than quoted and soon thereafter after I sent a detailed letter with notes asking for a refund.. After three weeks have never received a response to my inquiries to Gary Landa, service director, a detailed letter with notes asking for a refund.. After three weeks have never received a response to my inquiries to Gary Landa, service director, Tammy Darvitch, member of the ownership family or Ashanti Shackleford, general manager. Really a shocking display of bad faith and a shame on Toyota. John Dorsey Baltimore, MD More

I just took my car in for a quick oil change and had the worst experience. I've always gone to Toyota dealer for service so I thought this would be routine. I couldn't find the entrance for the service depa worst experience. I've always gone to Toyota dealer for service so I thought this would be routine. I couldn't find the entrance for the service department and then when I did It was a grubby garage. The sales person at the desk was busy but helped me. He started telling me about what my car might need besides the oil change and he didn't even look at my car! That should have been red flag one but they did the oil change and came back with a few added services. I read the paperwork and told the salesperson Jason I'd wait on those. He was a little pushy on the services but he did finally get the point. After another half hour I asked about my car and he told me it would be another 10 minutes. I'm not sure why it took so long but I was glad they were finally done. Before I left Jason gave his card and said to call him anytime. A little creepy but no thanks More

After purchasing a 17000 car I could not even get them to give me a spare key for vehicle now they are expecting me to spend 300 that I don't have to get a duplicate key give me a spare key for vehicle now they are expecting me to spend 300 that I don't have to get a duplicate key More