DARCARS Toyota of Baltimore

Terrible experience. After being her customer for so many year, 2 days ago they forgot to tie the bolts on the wheel and while I was driving my tire went off. They make pay 200 hundred dollars for the tow and not take responsibility for that because they put my life in darker due their irresponsibility. Really, really scary experience. The supervisor dare to say that someone else did it when DARCAR is the only place I take for years. Is very sad how they try to name on me their responsibility. I am feel so disappointed that they don’t care that their mistake could cause damage of myself or someone else. Terrible customer service !!!!!!!!!

Jason Wood, went above and beyond. The drive from Pennsylvania was worth it no more trade for me. #satisfied. From a bad deal previous dealer to the truck I REALLY like. GOD bless jason and his FAMILY. Toyota thank you ALL prosperous year ahead🙏😊

This is the WORST car dealership I have ever dealt with. I got nothing that was promised on the deal. The entire staff is totally incompetent with the exception of Everton. I was taken advantage of and more than 2 months later I am still dealing with incompetence. I made complaint after complaint and still I have no title to my new car, they have no title to my trade in and I continue to get the run around. Do not buy a car here!!!!!! I wish I could give 0 stars.

Good fast service.....did not get copy of 24 point check list...please send copy to my address..called and asked for this report to be mailed and was told to get it on my time...

Chandler was very knowledgeable and made the process as quick and easy as possible. Would recommend to use him again in the future. He even dropped me off and picked me up while the car was getting detailed.

Had an appointment that the salesman wasn’t there for. He lied about the car we wanted being at the dealership. Total waste of time! Worst dealership I’ve ever dealt with.

5-star ratings are for Sales folks but not for Service so don't be fooled. They broke my cigarette lighter cover during service but won't take accountability for it -That's where i charge my phone and was still intact before servicing. Complaints brought to their attention will be denied right away without even investigating. They respond to negative comments on-line to make them look proactive but that's not the reality all those complaints are still happening today and management does nothing.

Great hospitality and service. Chandler was very committed to giving me the best offer and buying experience. Would absolutely recommend to others in the area.

Chandler was friendly, fair, and professional. They made a reasonable deal for a trade-in, but didn't offer a discount for paying cash, unfortunately.

The customer service is terrible. This dealership does not want to take accountability for items that they have done wrong. They will find a way to make certain to get their money by all means even if it is at the customers sacrifice. If you value your money, time, and mental well being STAY FAR AWAY FROM THIS PLACE!!!