DARCARS Toyota of Baltimore

DARCARS TOYOTA OF BALTIMORE SALES TEAM WAS GREAT. I was referred by a friend who bought a used Camry. He said he got a great deal even though his credit was not the best. I also had some credit issues and referred by a friend who bought a used Camry. He said he got a great deal even though his credit was not the best. I also had some credit issues and almost no downpayment. My salesman Erick Caballeros found the perfect car, a new RAV4 and the Manager Steven ran my credit. After a very nervous 45 min he told me that I was going to get a 60 month Loan at 1.9% and that I was gettting a 100k mile comprehensive warranty, Gap Ins. and 75miles of Toyota service included in my loan. Preston, the internet manager, put all my forms together and took the time to play with my little girl while I signed the Paperwork and Ashanti the GM thanked me before Erick thoroughly went over MY truck. I was hoping to get a decent used car and not pay too much. I ENDED UP WITH A GREAT DEAL and super rate just like my friend. More

This dealership broke several laws when they sold us a "used and titled" rental car. The disclosure of rental car status was not revealed to us during the discussion of purchase, even when we inquired th "used and titled" rental car. The disclosure of rental car status was not revealed to us during the discussion of purchase, even when we inquired three separate times, with three different people at the dealership, if the car was a rental. Out and out lies! The only way we discovered the truth....they inadvertently left in the van, the Enterprise Rental agreement and contact information!!! We returned the vehicle and received a full reimbursement. Beware...this info was not on "Carfax"...this was also misleading. We will NEVER deal with DARCARS again and recommend that if you appreciate HONESTY, don't go there!!! More

I purchased a Nissan Armada from Darcars and this has been the worst experience ever. When I test drove the truck there was an issue with the radio that I was assured would be fixed and here we are weeks been the worst experience ever. When I test drove the truck there was an issue with the radio that I was assured would be fixed and here we are weeks later and the problem still has not been corrected.Im actually riding without a sound system,after 3 trips to service. My salesman Jon Mcallen appears unknowledgeable and cant answer any questions without taking 3-4 days to call you back. Marvin who is one of the managers will take your call and seem sincere but will never return your call.The finance dept.(Brian Blackmon) hassles you about adding so many extra services that most of your time spent there is refusing the many add ons. Brian is also pretty bad at returning calls. I also traded in a Camry in perfect condition but it took 4 weeks for the bank to receive the check from Darcars which resulted in a late mark on my credit.I emailed the vice president of Darcars to inform her the crappy service and I am not sure what her role is because nothing changed after emailing her. They foward your compliants to customer care and quite frankly they were no help at all.I would urge you to never use Darcars Baltimore unless you love drama because that is all they provide. More

My experience with the Dar Cars service center was overall very good, Bruce Knapik was the Assistant Service Manager who waited on me, he was very through in his explanation of the work that needed to overall very good, Bruce Knapik was the Assistant Service Manager who waited on me, he was very through in his explanation of the work that needed to be done, very accommodating to my budget, helping me to decide on the best plan for my vehicle. He helped me to decide how to best prioritize the repairs for both safety and performance of my vehicle. Bruce also called me to follow up on the repairs and make sure I was satisfied with the work done on my vehicle. All the work done to my vehicle was very well done, my vehicle was returned clean and in good order. I have recommended the Dar Cars in Baltimore service center to serveral of my friends and collegues, and suggest that they request Bruce Knapik, as his level of professionalism was excellent, and his knowledge was very helpful to me. More

This dealership has the worst business practices! We were there for 8 hours! FINALLY got a car (not the one I intended to buy) but only after A LOT of hassle! They tried to cheat me out of my trade-in. were there for 8 hours! FINALLY got a car (not the one I intended to buy) but only after A LOT of hassle! They tried to cheat me out of my trade-in. They quoted me one price and then offered a different price. They messed up my paperwork and I had to go BACK to sign the paperwork again. The finance company for my trade-in keeps calling me because they have not sent them a check. DARCARS - consumers are not stupid. Please stop your wheeling and dealing and treat people with honesty and integrity! More

The work on my car was excellent, the price for the repairs was good and the service representative Bruce was very courteous and very helpful. He made the experience less stressful than I experienced repairs was good and the service representative Bruce was very courteous and very helpful. He made the experience less stressful than I experienced at other dealerships. I will recommend your dealership to all of my friends since everyone wants good interactions with service people and good work for their money. Keep up the good work. More

It was a pleasant surprise to see Lindsey Temple working at DARCARS. I've had previous encounters with her when she worked at Jones Toyota. Lindsey is very courteous and knowledgeable on all aspects of h at DARCARS. I've had previous encounters with her when she worked at Jones Toyota. Lindsey is very courteous and knowledgeable on all aspects of her job. As long as Lindsey is at DARCARS, I see no reason to go elsewhere for service. TRUELY a professional. More

I had a fantastic experience at Darcars! I went in to have my Prius serviced and was greeted by Mr. Bruce Knapik. Mr. Knapik was very helpful in diagnosing the problem I was having and quickly set me up have my Prius serviced and was greeted by Mr. Bruce Knapik. Mr. Knapik was very helpful in diagnosing the problem I was having and quickly set me up to have the problem fixed. Mr. Knapik was very professional and knowledgeable and I would absolutely recommend him, as well as Darcars to my friends and family for service on their vehicles. I will definately be back whenever I need any type of service to my car! Job well done! More

Best service experience I have had in a long time. It is refreshing to see such professionalism in today's everyone for themselves world. I was greeted promptly by Mr Bruce and before I knew it my vehicle w refreshing to see such professionalism in today's everyone for themselves world. I was greeted promptly by Mr Bruce and before I knew it my vehicle was completed and at a reasonable price. I highly recommend Darcar's Toyota and Mr Bruce to all of my friends and co-workers. Great job, keep up the good work More

Tried to raise the price by $810 by double charging me the freight fee... Then another $1000 by saying the internet price they included the college grad rebate (it was quoted as all applicable rebates)... the freight fee... Then another $1000 by saying the internet price they included the college grad rebate (it was quoted as all applicable rebates)... Problem was the Highlander is not eligible to for the college grad rebate.... Then offered $3K less for my trade than all the other dealers. 3 strikes are you are OUT!!! Took my trade and cash to another dealer.... Got KBB trade value and the other dealer beat they were cheaper than the original internet quoted price that DarCars wouldn't honor by almost $1000 Crooks... Never again! More