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DARCARS Toyota of Baltimore
Baltimore, MD
233 Reviews
We understand that it’s essential to choose the right dealership when it comes to purchasing a vehicle. That’s why at DARCARS Toyota of Baltimore, we have built our service standards around offering a unique and tailored experience for all. Our knowledgeable sales team focuses on matching you with the perfect vehicle for you. In contrast, our finance team offers a hassle-free experience so you can better enjoy the exciting times of purchasing a new car. Additionally, when you need a part replaced or regular maintenance done on your car, truck or SUV, our certified service center has you taken care of. If you have any questions, you’re more than welcome to get in contact with us now. Our team is looking forward to serving you at our Toyota dealership in Baltimore, MD, today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 233 reviews
February 05, 2011
I was taking a road trip from VA up to NY. When driving through baltimore my 4 runner broke down. I had it towed and spoke to lindsey temple at the service desk. She was so very helpful, she always stopp through baltimore my 4 runner broke down. I had it towed and spoke to lindsey temple at the service desk. She was so very helpful, she always stopped by to let me know the status of my car. Most importantly, she recommended an inspection that resulted in the mechanic catching a critical component flaw! If that inspection was not done, it could have led to a car crash! Thank you lindsey for being so nice, and most importantly knowing your job well enough to help keep your customers safe!! More
by diego21
Employees Worked With
Lindsey Temple
January 25, 2011
This dealership is very bad on the sales side. I have used them for service of my Toyota and found them to be very good on the service side, but when I went to buy a new Toyota, they were rude - especial used them for service of my Toyota and found them to be very good on the service side, but when I went to buy a new Toyota, they were rude - especially the sales manager. They kept luring me back - three times - saying that they had the Toyota Camry which I was looking for -- only to have it "just pull off the lot" when I got there. This was plainly an attempt to upsell me to their higher priced models. What amazes me is that they would not outsource or get the model I wanted from another dealer or within their own dealership so I could take delivery later. I was willing to put a deposit and take delivery later, but this stupidly-run dealership would not do that, allowing me to walk out - unhappy because I spent over seven hours waiting there over three trips, and that I had been treated so rudely by the sales manager. It seems the inner city rudeness of Baltimore has become deeply rooted in this dealership and it is accepted practice to treat customers, prospective and otherwise, very poorly. I would not recommend this dealership to my worst enemy, much less anyone I cared about. I won't even go back to the service side because of my experience there. How it gets a rating over over a 4 on this site is beyond me. I suspect their sales people are rigging the system and logging on to give a false high rating. More
by scotthannon
Employees Worked With
Sales Manager and young, new associate
December 10, 2010
Service might be great here, but the sales experience left a bad taste. We went for a used vehicle but the sales manager wanted us to buy a new one "for about the same price". Supposedly we were getting left a bad taste. We went for a used vehicle but the sales manager wanted us to buy a new one "for about the same price". Supposedly we were getting a GREAT deal as a repeat Darcars customer from years ago. In reality, after 5 hours and signing paperwork, we discovered that neighboring Russell Toyota and R&H Toyota BOTH advertise better pricing and lower interest rates. More
by asippaiaraetc
Employees Worked With
-
November 01, 2010
Darcars of Eastern Ave. offer quality work, good prices, friendly employees and informative about the service that is being done at the dealership. It is close-by and able to make Appts. I would recommend friendly employees and informative about the service that is being done at the dealership. It is close-by and able to make Appts. I would recommend this dealership to my friends and family. Great Service Center. Thanks! Jo Ann Russo More
by Jo Ann Russo
Employees Worked With
Jennifer
October 08, 2010
I worked with Lindsey in the service department, she was amazing. She addressed all my concerns regarding my 2005 camry. I pulled my camry into the service lane & was greeted right away by her. She was frie amazing. She addressed all my concerns regarding my 2005 camry. I pulled my camry into the service lane & was greeted right away by her. She was friendly & seemed very knowledgeable about the service work neeed for my camry. I am very happy to see an all woman work crew, its about time! Lindsey made me feel comfortable leaving my vehicle in her hands. Thank you Lindsey! I will recommend this service department to all of my friends & family. More
by Abate
Employees Worked With
Lindsey Temple
September 20, 2010
This dealership is incredible! They have always been great and really helped me out today. I have a triathelon tomorrow out of town. Today, my breaks had real issues and I thought I was out of luck. great and really helped me out today. I have a triathelon tomorrow out of town. Today, my breaks had real issues and I thought I was out of luck. They fixed the problem very well, at a great price, and unbelievebly fast! This is the third time Allen Rolocut specifically has helped me out and gone above and beyond. Because of him, I've reccomended this dealership to others, would never take my car elsewhere, and will buy my next car from this dealership. More
by mgaleone
Employees Worked With
Allen Rolocut
September 16, 2010
I worked with Jason Binder in the service department and he was extremely friendly and helpful. It was such a pleasure. He is an asset to the company. I have been to other dealerships and my experiences he was extremely friendly and helpful. It was such a pleasure. He is an asset to the company. I have been to other dealerships and my experiences were nothing like being at your dealership. I would recommend my friends and family to get service there. More
by jennifercercado
Employees Worked With
Jason Binder
September 10, 2010
Jason has been my service consultant for years now and we would follow him anywhere. He has ALWAYS taken care of us, and we will continue to recommend him to all of our friends who are Toyota drivers or not would follow him anywhere. He has ALWAYS taken care of us, and we will continue to recommend him to all of our friends who are Toyota drivers or not! Thanks for always putting us first and making us feel safe at a big dealership. More
by shacketj
Employees Worked With
Jason Binder
September 10, 2010
Allen Rolocut couldn't have made my experience any better. He went out of his way to make sure I was completly satisfied. I would recomend giving him a raise, hes worth every penny. He was very knowle better. He went out of his way to make sure I was completly satisfied. I would recomend giving him a raise, hes worth every penny. He was very knowleagable, and informitive. He was also very professional, clear, and consise. More
by mEganmEgan22
Employees Worked With
Allen Rolocut
September 10, 2010
The new service manager/director is a breath of fresh air! We will be back for all of our service needs. He was kind, professional, and met all of our needs. It is so nice to feel comfortable in a dealer air! We will be back for all of our service needs. He was kind, professional, and met all of our needs. It is so nice to feel comfortable in a dealership...and trust the person who is helping you, especially as a woman. More
by anne johnson
Employees Worked With
Jason Binder
