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DARCARS Toyota of Baltimore

Baltimore, MD

Overview
Employees
Reviews
Vehicles
4.8
328 Reviews
We understand that it’s essential to choose the right dealership when it comes to purchasing a vehicle. That’s why at DARCARS Toyota of Baltimore, we have built our service standards around offering a unique and tailored experience for all. Our knowledgeable sales team focuses on matching you with the perfect vehicle for you. In contrast, our finance team offers a hassle-free experience so you can better enjoy the exciting times of purchasing a new car. Additionally, when you need a part replaced or regular maintenance done on your car, truck or SUV, our certified service center has you taken care of. If you have any questions, you’re more than welcome to get in contact with us now. Our team is looking forward to serving you at our Toyota dealership in Baltimore, MD, today!
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6007 Eastern Ave

Baltimore, MD

21224

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Showing 328 reviews

April 13, 2011

Was very happy with the work that was preformed on my vehicle, everyone was very helpfull. auto maintance is usually stressful due to lack of knowledge on customers part and usually expensive. everyone More

by Legalaid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
2
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April 12, 2011

Lindsey has gone the extra mile to address the service issues with my car. In addition to being customer friendly she has great communication skills, I'm always informed about what is going on with my car More

by selmerdon
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Lindsey Temple
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April 12, 2011

Tried to raise the price by $810 by double charging me the freight fee... Then another $1000 by saying the internet price they included the college grad rebate (it was quoted as all applicable rebates)... More

by NewCarBuyer1818
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sales/Finance Manager
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March 24, 2011

Erick Caballero was terrific, and a great help. Unfortunately, Steve Jones was unprofessional, insulting, and mistake prone. After flaunting his MBA as a reason I couldn't understand the bad deal h More

by daviamer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Jones and Erick Caballero
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February 07, 2011

Sold me a car that I wanted to return - Made me buy Sold me a car that I wanted to return - Made me buy another car and trade the car only to pay the trade off in 35 days and me getting stuck with the More

by ajdeange
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Preston Jenkins - Steve Jones - John and Shack!
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Feb 07, 2011 -

DARCARS Toyota of Baltimore responded

Here at DARCARS we want to provide the best service for every customer. We maryland state inspect all of our cars.Please email me what the other dealer is saying you need.We want you to be happy with your purchase. You have invested alot of time and effort in your purchase. Ashanti Shackleford General Manager DARCARS Toyota of Baltimore 410 633 2200

Feb 07, 2011 -

ajdeange responded

Car has two bent Rims on the front - Thottle Body Positioning Sensor and Pedal Positioning Sensor.

Feb 07, 2011 -

ajdeange responded

I spoke with Wells Fargo today as this is my Bank for Checking and Savings. They have asked me to come into a local brach for review. The rep. stated I could have a out with the loan before processing occurs at Corp.

Feb 09, 2011 -

ajdeange responded

I was asked to provide the summary from the Audi Dealer on what the parts are required to repair the car in enough shape to pass inspection this week. I've sent the bill I received from Turners-ville Audi here in NJ for Throttle Body Positioning Sensor and Pedal Sensor. The Dealer has offered to review the material and try to make things right to make me happy. I'm not too optimistic though ..... I have a car that I can not legally get inspected here in NJ.

Feb 10, 2011 -

ajdeange responded

I Sent the Audi Dealer Review and what was found on Jan 31/2011 just 4 Days after receiving the Car. This was requested by the GM of Sales at the Baltimore Toyota Dealership based on him contacting me stating he wanted to help and requested this bill from the Audi Dealer here in NJ. Turnersville Audi - $116.00 - Noted customer will need Thottle Body Positioning Sensor and Pedal Positioning Sensor if warning lights come back. They reprogramed the warings out of memory just to clear what was picked up as a P0123. Also Noted two front bent rims causing driving vibrations. I just want a car that can be inspected in NJ .... I drive for a living as a field engineer for IBM. Someone please help me!

Feb 11, 2011 -

ajdeange responded

Hello Sir - Angelo DeAngelis here - Person that purchased the 2006 Audi A3. I'm not sure how much you are aware of my displeasure and need to express the actions that transpired to this point. I took delivery of a car that had two bent rims - an electrical situation that I have been communicating since the day I got home - next day in an email to Preston and Francis. This is why my displeasure on DealerRater as this car was passed with bent rims in the first place and knowing that there was a problem. I do under stand as well that me signing someone's name that is not mine unknowingly in the State of Maryland is also not legal. I basically committed forgery in front of two employees who knew the law. I was just an out of state person that didn't know the laws.... Both Francis and Preston witness me signing a name that is not mine on binding contracts. My friend sat with us when I completed the second set at the lunch stop. So - in all this all was not legal in the first place. - on top of being a bad car. My only option without getting released from this car free and clear is to notify Corp. and basically come clean with Well Fargo . Steve promised to fix my car - let me see what it needs - then , you must of did something - next - let me put you in a new car - Nothing ! Nothing. Preston was going to see if I could get a copy of the safety check ? Day 1 - nothing - No Car Fax - Go home in the snow - get out ..... My Brother is the General Manager here in NJ and has communicated on what is proper and releasing me of this car free and clear and refunding my $1,000 would be proper. Knowing the Family at Corp as well he has provided me on who to speak with next.

Feb 12, 2011 -

ajdeange responded

Problaby the most frustrating Car experience I have ever encountered in my entire life is with these guys. I have purchased a few cars in the last few years ! - Ha..... and this by Far my friends has been my worse ever experience..... Car Passes Maryland Certification on 11/14 and by 1/26 it magically encounters two bent rims - Sensors started to freek out diving home.....

February 05, 2011

I was taking a road trip from VA up to NY. When driving through baltimore my 4 runner broke down. I had it towed and spoke to lindsey temple at the service desk. She was so very helpful, she always stopp More

by diego21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lindsey Temple
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January 25, 2011

This dealership is very bad on the sales side. I have used them for service of my Toyota and found them to be very good on the service side, but when I went to buy a new Toyota, they were rude - especial More

by scotthannon
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Sales Manager and young, new associate
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Feb 07, 2011 -

DARCARS Toyota of Baltimore responded

Here at Darcars we want to provide the best service for every customer. I apologize that your sales experience was time comsuming and you leavinig with out purchasing a car.We want to take every effort here to make the purchasing procees smooth and easy. We bring cars in from other dealers every week to meet our customers needs.Please call me directly and I will try to resolve all the issues you have written in your email. Ashanti Shackleford General Manager DARCARS Toyota OF Baltimore 410 633 2200

Feb 07, 2011 -

scotthannon responded

You must be kidding. This message is very nice window dressing, but lacks any substance. I will not waste another second of my time by calling - and will go out of my way to make sure every person I talk to does not waste their time by going to DARCARS. I went to another Toyota dealership and was treated with outstanding customer service. They debunked everything DARCARS told me and ordered the car I wanted in the desired model. Now I see why people leave the city to buy large purchases like cars. DARCARS was a terrible experience, and I hope that Toyota corporate takes my recommendations to heart and closes this dealership, or the dealership folds from the poor customer turnout when dissatisfied customers such as myself spread the word.

Feb 07, 2011 -

DARCARS Toyota of Baltimore responded

We value you and every customer that we are in contact with. I would like to resolve any issues you may have. It sounds as if you have not purchased a car at this time.If I can assist in your purchase please call me. Thank you for your comments again I apologize for the unsatisfactory experience you had here. Ashanti Shackleford General Manager DARCARS Toyota OF Baltimore 410 633-2200

December 10, 2010

Service might be great here, but the sales experience left a bad taste. We went for a used vehicle but the sales manager wanted us to buy a new one "for about the same price". Supposedly we were getting More

by asippaiaraetc
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
-
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Dec 13, 2010 -

DARCARS Toyota of Baltimore responded

We want to provide the best service here at Darcars Toyota of Baltimore. Please give me more details so I can assist with this situation. Was there a trade involved. Did anyone give you more for your trade than us.In your email you stated we discovered a better price. Was the automobile purchase for you or the other person you were with or both. Sounds as if you were very happy leaviing here. If you were here for 5 hours,sounds as if you had alot of time to read all the paper work and make sure you really loved the automobile you purchased.

November 01, 2010

Darcars of Eastern Ave. offer quality work, good prices, friendly employees and informative about the service that is being done at the dealership. It is close-by and able to make Appts. I would recommend More

by Jo Ann Russo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer
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October 08, 2010

I worked with Lindsey in the service department, she was amazing. She addressed all my concerns regarding my 2005 camry. I pulled my camry into the service lane & was greeted right away by her. She was frie More

by Abate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lindsey Temple
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