DARCARS Toyota of Baltimore

I originally took my vehicle to them to be service for a recall … it was a simple thing, a conformal coating spray for the under chassis of the vehicle. That experience was fine, and decided to take my vehi recall … it was a simple thing, a conformal coating spray for the under chassis of the vehicle. That experience was fine, and decided to take my vehicle to them for an oil change, new spark plugs and brake pads later in the year. Their front attendant called me with a long list of necessary repairs amounting to about 10K and he encouraged me to trade in my vehicle for a new one. I declined the offer and picked my car up later….they charged me for one spark plug, as they apparently had stripped the threads off of one and were unable me to check the others (?). Also, in changing my brake pads, they stripped every single one of my lug nuts….so I was charged for replacement hardware too. That was about 3 years ago and I’ve had a handful of visits with other mechanics for various things and none of the repairs that DARCARS Eastern Avenue deemed necessary were ever cited. Since that visit, about twice a year, DARCARS Toyota Eastern Avenue will still call me (from random cell numbers, probably belonging to their employees) to prompt me to get my car serviced. Just to remind me. Thanks DARCARS Toyota Eastern Avenue, I will not bring my vehicle any where near your establishment again, Please. Stop. Calling. Me. More

Worst dealer. Dont take your car service because they messed up my car which l I have a service plan with Toyota.I am gonna sue them l will never take my car for oi Dont take your car service because they messed up my car which l I have a service plan with Toyota.I am gonna sue them l will never take my car for oil change again because they dont know how.After l took my car here my truck started excessive oil leak when l took my car for inspection another inspection station they told me there was no oil in my car take the car back who changed the oil.Which l took this dealers service.But they said it was Oil sensor and they charged me 100 dollar.Then l took my car my mechanic which l never had problems with him he said because they didn’t put sealing thing in filter that’s why oil was leaking problem wasn’t the Oil sensor.Please if you care about your time,your car and your money do not take your car here. Even though l have service plan l am not gonna ever take my car here for service.I am gonna call mechanic enforcement on them.They can deal with them More

Disgusting Toyota dealership from every sense of the word from the service department to the sales department they are crooks. How crooks like this stay in business is beyond me. Avoid them at all costs word from the service department to the sales department they are crooks. How crooks like this stay in business is beyond me. Avoid them at all costs. Not to mention it's in a horrible unsafe area. Avoid these scammers. More

Darcars Baltimore Service Center: I have always had great experiences with Darcars service center in Baltimore, over about 15 years. They have never disappointed me. My most recent contact with Jessic great experiences with Darcars service center in Baltimore, over about 15 years. They have never disappointed me. My most recent contact with Jessica at the front desk was extremely positive. I highly recommend them! More

Our family owns four Toyotas and are happy members of the Toyota family. The service department of this dealership is a farce and embarrassment to the Toyota name. I should have read the reviews first and be Toyota family. The service department of this dealership is a farce and embarrassment to the Toyota name. I should have read the reviews first and been forewarned. This will not be my future choice for car repairs now that I live in Baltimore. They represent an utter lack of respect, courtesy, professionalism, and integrity - the very opposite of what one might expect from a department labeled "service." More

I am writing to express my disappointment with the service appointment I had on 06/22/2023.at 12:00 till now is almos 1:35 and my car still parking in the area I parked it ,original appointment was fo service appointment I had on 06/22/2023.at 12:00 till now is almos 1:35 and my car still parking in the area I parked it ,original appointment was for oil change tire rotation and tire leaking air ,While I appreciate the efforts of the lady who received my key, I was disappointed to see that the other male and female staff members were not doing much just standing,..the area they receive cars was pack up base on they claim they had no one to move cars from were customers drop off I asked for manager they said he was on vacation.. As a customer, I expect efficient and timely service, and I was disappointed to see that this was not the case during my appointment. I hope that you will take my feedback into consideration and take steps to ensure that all staff members are working efficiently and effectively to provide the best possible service to customers. Thank you for your attention to this matter. Sincerely, [rogelio cantarero ] More

Horrible experience with service. AVOID them! They will rip you off. I had a car towed there and asked them to figure out why it wouldn’t start. I paid them $400 for nothing. They kep AVOID them! They will rip you off. I had a car towed there and asked them to figure out why it wouldn’t start. I paid them $400 for nothing. They kept trying to convince me that my car wasn’t worth the effort. I paid for a service not to be told that repairs would be too expensive. More

This place is HORRIBLE. DON'T take your car here. NEVER leave your cars with them. The employees will drive your car, crash it, and act as if they've never seen you before o DON'T take your car here. NEVER leave your cars with them. The employees will drive your car, crash it, and act as if they've never seen you before once you figure it out. Sadly I found out the hard way, don't have a car now, and a rack of tickets. Now I don't have a car because DARCAR was irresponsible with my car's safety. And they don't care. Don't trust them with your car. More

Good fast service.....did not get copy of 24 point check list...please send copy to my address..called and asked for this report to be mailed and was told to get it on my time... list...please send copy to my address..called and asked for this report to be mailed and was told to get it on my time... More