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DARCARS Volvo Cars Fairfax
Fairfax, VA
180 Reviews
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Showing 180 reviews
November 04, 2013
I have been a Volvo driver for many years. When I decided to purchase a new one I visited this dealership. I was approached by a sales gentleman by the name of Wayne Smith. My interaction with him immediatel to purchase a new one I visited this dealership. I was approached by a sales gentleman by the name of Wayne Smith. My interaction with him immediately convinced me that he is the person who can help me to get the best deal and service at this dealership. He is a very knowledgeable, personable and honest sales person. He helped me choose the vehicle that best suited my requirements. He allowed me room and time to make the decision and then worked hard to help me buy the car for my targeted price. I highly recommend this dealership and above all Mr. Wayne Smith to anyone who wants to make car buying a very enjoyable experience. More
by mghampton
Employees Worked With
Wayne Smith
September 09, 2013
I went to return my lease car to this location and was treated by the Sales Manager Mr. Jonathan Berrin like he was doing me a favor. He has a big attitude/ego bigger than the owner. At the end of the tra treated by the Sales Manager Mr. Jonathan Berrin like he was doing me a favor. He has a big attitude/ego bigger than the owner. At the end of the transaction, he didn't tell me that, on a lease vehicle you need to take the car plates with you because you need to return them to DMV. Before I left I asked him if I need to do something else and he said that that was it. I returned back there to get my plateS after I called the bank company that had the lease with and Mr Berrin sent me to the financial department to pick up the plates, After waiting there for a while the financial guy arrived and told me that he deal with financial issues. "HELLO.." He looked at me and sent me back to him. He is the manager of the business and doesn't know how his business work? He was rude, arrogant and not friendly at all. If you are in sales you have to tone down your ego. I will not return here for any reason. More
by beazarbo
August 06, 2013
We stopped to look at vehicles at Fairfax Volvo and We stopped to look at vehicles at Fairfax Volvo and Wayne Smith went over and above to make this car buying experience excellent. Wayne was polite a We stopped to look at vehicles at Fairfax Volvo and Wayne Smith went over and above to make this car buying experience excellent. Wayne was polite and professional and could answer all questions that we had about the Volvo we purchased. I would highly recommend both Wayne as a salesman and Fairfax Volvo as a dealer. More
by Springbuie
Employees Worked With
Wayne Smith
May 13, 2013
This is the 3rd car that we have purchased from this dealership in 8 years and with the same salesman, Wayne Smith. His professional and courteous attitude is a huge reason we keep coming back to him a dealership in 8 years and with the same salesman, Wayne Smith. His professional and courteous attitude is a huge reason we keep coming back to him and this dealership. He listens to your needs and gives you a 100% of his time and always makes suggestions that is to the customers benefit. He does always put the customer first and gives superior customer service each and every time which is a huge welcome in this area. This is a great dealership and they will always work with you! More
by MDCTL
Employees Worked With
Wayne Smith
April 22, 2013
So the Owner of Fairfax Volvo gave me a personal call. I wasn't aware he was the owner and thought he was one of the managers. In short, he sounded deeply apologetic and rather shocked of my bad reviews o wasn't aware he was the owner and thought he was one of the managers. In short, he sounded deeply apologetic and rather shocked of my bad reviews on this channel and also on yelp. We went over the negative comments I made and let's say things were either confirmed or changed of opinion. I am not receiving any special treatment or any 'gifts' for my change of my heart. The fact that the owner pays close attention to these social validity channels/rating sites gives me peace of mind. I thought my voice would only be heard through other volvo owners. So thanks Jim - I appreciate the value you see in customer connection/relationships. I think I do owe you guys a 2nd chance visit sometime soon. BTW. They do have loaners now.. :) More
by motaki
March 26, 2013
I had a perceived position lamp failure with the associated indicator light going off...and I special ordered the LED replacement lamp. Clark had the technician thoroughly inspect the problem and d associated indicator light going off...and I special ordered the LED replacement lamp. Clark had the technician thoroughly inspect the problem and discovered that the replacement lamp was not necessary. A cheaper, smaller bulb and a faulty circuit program needed to be replaced/reset. He refunded my money for the more expensive lamp and got me going very quickly. Much appreciated Clark. I will return to this dealership for service. More
by nicks4791
Employees Worked With
Clark Speaker
February 02, 2013
Once again, I had a very pleasant visit for my scheduled maintenance work. Clark Speaker is very thorough and doesn't talk down to women as I experienced at other dealerships. He truly cares about my happ maintenance work. Clark Speaker is very thorough and doesn't talk down to women as I experienced at other dealerships. He truly cares about my happiness and safety. When leaving, I ran into my sales rep, Wayne Smith, and he always remembers my name and always greets me with a smile and handshake. He also inquires about my satisfaction and makes sure I'm doing well. Although the job requirements are trained, these employees have the personality to go far beyond "doing their job". I feel that they really care about their clients. Way to go guys! More
by peggyshaffer
Employees Worked With
Clark Speaker, Wayne Smith
January 15, 2013
Clark Speaker always helps me with all the little things I need for my vehicle, whether its the regular service or ordering an extra like a cargo liner for my new XC60. He and sales guy James Johnson even h I need for my vehicle, whether its the regular service or ordering an extra like a cargo liner for my new XC60. He and sales guy James Johnson even helped me unload dog show equipment (including a crate with a dog) so that we could install the liner right then and there. Clark always goes the extra mile. More
by BetsyDavison
Employees Worked With
Clark Speaker
January 09, 2013
While traveling, I had an unexpected headlight failure. Clark Speaker took immediate care of my vehicle and had me back on the road quickly. Exceptional service. This type of service and personal attenti Clark Speaker took immediate care of my vehicle and had me back on the road quickly. Exceptional service. This type of service and personal attention is why I own two Volvos. Rosenthal Volvo is to be commended for having such a valued employee. I highly recommend this dealer due to the quality of personal service. More
by Pete
Employees Worked With
Clark Speaker
December 20, 2012
I have serviced my Volvo S40 at Fairfax Volvo exclusively since I bought it from Fairfax Volvo in 2000. Two Service Writers have supported me the whole time ... Terry Welcome from 2000-2010 when Terry retir since I bought it from Fairfax Volvo in 2000. Two Service Writers have supported me the whole time ... Terry Welcome from 2000-2010 when Terry retired and Clark Speaker since 2010 when he arrived. Terry and Clark are the reasons Fairfax Volvo continmues to get my business and will get the nod for a new Volvo, probably in 2013. It is most unfortunate that Terry Welcome retired because his cheerful support of customers and comprehensive assurance of quality service were superb all those years. Clark Speaker had big shoes to fill in my mind ... and he has done that superlatively. More to the point, Clark has had to deal with my "old car" and its inherent and substantial problems. To Clark's great credit, many problems have been hard to isolate and tedious if not challenging to remedy. I cannot say enough about (1) Clark's perseverance to root out the car problems ... all of the problems ... (2) his patience in dealing with me as some repairs required days of effort or sometimes revisits, (3) his leadership and quality assurance with his team of mechanics, and (4) his own personal knowledge of car mechanics and systems which give him insights that others may not have and more than once have led to solutions when his mechanics might have been stymied. Clark has "stepped up to the plate" very well in the last two years we have worked together and I can rely upon him and his team of mechanics to "get it right" and work diligently until they do. Fairfax Volvo will continue to reap my business. One other kudo is that I sincerely appreciate that Fairfax Volvo has a free WIFI for customers to use. I see many taking advantage if the WIFI. I do so all the time and at length. Its availability means I can take my Volvo for service and not lose much if any business time, because I can access my office work from remote. That's a big deal. Also, a word about Wayne Smith in Sales. Wayne has been a loyal supporter of my new car interests for some years and a welth of knowedge. Equally patient, he does not press and remains polite and cordial ... probably knowing he'll get my sale. More
by Gary Schnurrpusch
Employees Worked With
Clark Speaker
