DARCARS Volvo Cars Fairfax

30,000 mile Service Melvin Smith, Assistant Service Manager, was a helpful problem solver for me even before I arrived for the 30,000 mile service appointment. He return Melvin Smith, Assistant Service Manager, was a helpful problem solver for me even before I arrived for the 30,000 mile service appointment. He returned my phone calls almost immediately, and had answers for my questions. He was welcoming, efficient and patient throughout. Melvin truly made me feel that customer satisfaction was his highest priority. All in all, my experience at Fairfax Volvo was extremely positive, and I credit Melvin entirely for that impression. I would return to Fairfax Volvo just because of him! THANKS, Melvin More

Unexpected service Your service department ROCKS! Special thanks to Melvin Smith for exceptional service. I was in full panic mode but Melvin was patient, thorough an Your service department ROCKS! Special thanks to Melvin Smith for exceptional service. I was in full panic mode but Melvin was patient, thorough and got me back on the road in 1 day. He explained what happened and why, then ensured the repairs completed and my vehicle ready when I arrived. More

John Davitt Service Director Is Outstanding I spent 3 months trying to upgrade my Navigation system through Discs and hit brick walls with my Salesman and the HERE Maps for Volvo and even the Vo I spent 3 months trying to upgrade my Navigation system through Discs and hit brick walls with my Salesman and the HERE Maps for Volvo and even the Volvo Customer Service in NJ BUT, John Davitt finally heard my problem and he listened and he went to a lot of work to get me part #'s and all the things they wanted and then got the Disc's sent to me in FL and also got the all Important Activation Code that was eluding me. He is the only one that helped me, he kept in contact through emails to make sure they got to me and then to make sure when I activated them that they actually worked. HE IS SUPERB AND WISH I HAD BEEN ON HIS RADAR AT THE VERY BEGINNING. THANKS FOR A JOB WELL DONE, AND I HAVE ONLY YOU TO THANK FOR IT. More

Very Amicable and Professional We started out working with Patrick and then worked a little bit with Doug. Both salesmen are consummate professionals. We really appreciated their ca We started out working with Patrick and then worked a little bit with Doug. Both salesmen are consummate professionals. We really appreciated their candid suggestions and hard work to make sure we got the car we wanted. More

Excellent and personalized service In October of 2015 I went to Fairfax Volvo to test drive the 2016 XC60 and XC90. I was referred to this dealership and to a particular salesman, Andy In October of 2015 I went to Fairfax Volvo to test drive the 2016 XC60 and XC90. I was referred to this dealership and to a particular salesman, Andy McMurtry. Luckily he was available to meet with me and spent several hours that morning on test drives and detailing me about the ins and outs of each vehicle. Ultimately I decided to lease a 2016 XC90 - Millennium. It had to be ordered and the sales team made that an easy, stress free experience as well. I new how much everything was going to cost up front and there were no hidden fees and "extras" to pay for at the end. I returned on Christmas Eve to pick up my new car and had another flawless, streamlined experience with Fairfax Volvo and Andy McMurtry. I arrived at 9:00 a.m. and left the dealership before 11:00 with my new car. I returned just over one week later to have Cilajet applied and was given a new loaner and had my car by within 8 hours. I really can't say enough good things about my car leasing experience at Fairfax Volvo under the guidance of Andy McMurtry. I highly recommend this dealership and Andy if you even slightly interested in Volvo. With regard to my vehicle. I am thrilled with the everything about the XC90 and enjoy every moment I drive it! More

My first time Volvo experience was outstanding in Melvin Melvin , service manager, provided outstanding customer service as he has excellent " people skills "and necessary parts for my 2012 XC 60 arrived in Melvin , service manager, provided outstanding customer service as he has excellent " people skills "and necessary parts for my 2012 XC 60 arrived in a timely manner . As a first time owner of a Volvo SUV , Melvin gave good advice as needed. I really appreciate the time he took with me as his time / knowledge are invaluable. Veronica S. Minor More

First-Time Volvo Drivers & It Could Not Have Been Better Jonathan Greaves was our sales person. He was fantastic. He walked us through the entire purchase process. What we liked about him the most is he told Jonathan Greaves was our sales person. He was fantastic. He walked us through the entire purchase process. What we liked about him the most is he told us upfront that our monthly lease price and the down payment amount was going to work. In other words, we did not have to waste a lot of time. Spending time at a dealership can be your entire day and time is so precious. Additionally, Jonathan knows the product when cars have become so much more complex. Finally, Jonathan is simply a good guy. When the lease is up on this car, our hope is he helps us again. More

Still Excellent as 10 years ago! & We love the new XC60! In year 2005, we purchased an S40 for my wife at Fairfax Volvo. Now, our boys grew up and started to drive the S40 for school. Then we need a new car In year 2005, we purchased an S40 for my wife at Fairfax Volvo. Now, our boys grew up and started to drive the S40 for school. Then we need a new car for my wife, and the first place for us to check was Fairfax Volvo. At Fairfax Volvo, Wayne was extremely pleasant to deal with, he was very patient to explain new features in details and very helpful for us to pick the right XC60. Tim helped speeding up the negotiation process, and whole experience was smooth and pleasant. Fairfax Volvo is still excellent as 10 years ago! More

2016 XC 90! My wife and I were shopping for a SUV with a third row. Wayne and Tim were extremely pleasant to deal with and made our decision to purchase within a My wife and I were shopping for a SUV with a third row. Wayne and Tim were extremely pleasant to deal with and made our decision to purchase within a few hours easy. This was our first look at the Volvo XC90 and after test driving the vehicle Wayne went to work on helping us choose the perfect one with the features and price point that we wanted to be under. We ended up buying the one off the showroom floor. We shook hands because it was getting late for our little 18 month baby and agreed to do the paperwork and delivery in the morning. Wayne was there early and just a pure professional when it comes to pleasing the customer. The finance manager did take a little longer than expected to bring us in but overall it was a great experience. We will be back for another vehicle in the future! If your thinking about getting the new XC90, just stop and get it! You won't regret it. Thank you Fairfax Volvo! More

New XC90 Got our new XC90, with lots on new features that Wayne has been VERY helpful explaining and demoing to us. great service and help. Tim made the whol Got our new XC90, with lots on new features that Wayne has been VERY helpful explaining and demoing to us. great service and help. Tim made the whole buying experience very smooth too. More