DARCARS Volvo Cars Fairfax

Efficiency I was in Fairfax Volvo Service department back in August and again last Saturday. On both occasions, Clark Speaker promptly took care of my service n I was in Fairfax Volvo Service department back in August and again last Saturday. On both occasions, Clark Speaker promptly took care of my service needs and I had time to run my errands. The service personnel were efficient, courteous and very pleasant. Thanks guys. Keep up the good work. Letetia B. More

Professional, Smooth and Informative My wife and I look for a new car with certain features and price range in my mind. Andrew is very patient and informative on all options that I have. My wife and I look for a new car with certain features and price range in my mind. Andrew is very patient and informative on all options that I have. After hours of discussion and comparison, we finally find a deal that works for both sides of us. Andrew even help us set up the new car and pair my phone. It is a smooth and pleasant experience. More

Eventually. update: Apparently posting reviews works. The dealership was eventually able to find a deal that would work. Its not the same as the original deal update: Apparently posting reviews works. The dealership was eventually able to find a deal that would work. Its not the same as the original deal we made, but it was good/close enough to convince me to buy the car. They represented that they were working hard the entire time to find a deal, so they could have done better in communicating that to us. They were always pleasant, and we did buy the car. Given that, I would go back if I ever want another Volvo. We spent several hours at this dealership yesterday looking at vehicles. My wife and I finally settled on the car that we liked and proceeded to attempt to make a deal. We came close, but didn't get where we wanted so we left. The sales manager (Tim I think) called me not five minutes after we left and told us he could do the deal. I was a little annoyed that he let us leave only to call a minute later as the dealership is near a crazy intersection for roads and traffic, but my wife was very excited to get the car she wanted. We returned to the dealership, shook on the deal, filled out all the paperwork, then began to wait while they got the car ready and until it was our turn to sign all the paperwork. The wait was longer than expected, and we were approaching six hours spent at the dealership when the car was ready before we'd had a chance to finalize the paperwork. My wife was sitting in the car with the salesman, pairing her phone to the car, when the sales manager came out and advised that he had made a mistake and their 0% financing wasn't available on that specific car. How we were that far into a deal to learn that is beyond me. He began to search for a different car for us, but we had to leave to get home for our dog. The sales manager said he would send us some stock numbers so that we could look at a few different vehicles that would fit the deal that we made. The end of the night came and we hadn't received anything from the dealership, which was a little surprising. Then came today and we assumed we would receive a call nearly as soon as they opened; we didn't. Many hours later my wife decided to call the dealership and got the "oh, we were just going to call" response. They then proceeded to tell us that, while they have a similar car on the lot (it actually has a cheaper sticker price than the one we were going to purchase), they now need us to pay $50 more a month. I don't know if I have ever felt more disrespected by a car dealership. I would advise against buying a car from this dealership. They don't understand customer service, or what it means to means a deal with a customer. More

Professional Service Rep Chris Speaker is the most professional custom service representative in the business. Every encounter over the years has been outstanding which is why Chris Speaker is the most professional custom service representative in the business. Every encounter over the years has been outstanding which is why I keep going back to Fairfax Vovlo. Dennis Walker More

Wonderful experience. Bought a new xc60 and could not be any happier. Our salesman Wayne took time to explain everything about the car. It was the most pleasant experienc Bought a new xc60 and could not be any happier. Our salesman Wayne took time to explain everything about the car. It was the most pleasant experience we have had buying a car. More

Worst car purchase in my adult life My first Volvo purchase and I've been dissatisfied since the first week of ownership. Although, my salesman was very good, every other experience wit My first Volvo purchase and I've been dissatisfied since the first week of ownership. Although, my salesman was very good, every other experience with Fairfax Volvo has not been a good experience. More

Happiest XC60 Owner in the World My experience at Fairfax Volvo restored my faith in automobile dealerships. I recently purchased a 2013 XC60 SUV and It was the most emotional and mo My experience at Fairfax Volvo restored my faith in automobile dealerships. I recently purchased a 2013 XC60 SUV and It was the most emotional and moving experience I have ever had at a car dealership. My appreciation goes out to Marco Fegani for being the best salesman in the world ( yes, I'm still gonna marry him) and Fawad Osmani for being the "man" to make it all happen. I will forever be a member of the Volvo Family as long as the service I receive compares to what Fairfax Volvo provides. 5 Stars to you guys you really know how to make a person feel special, important and wanted. Oh, and by the way they don't forget you once they make the sale!! More

Terrific Experience Buying a New Car Purchased a new 2016 Volvo XC60 SUV through Marco at this dealership. He was so customer service oriented and very informative but not pushy. He spent Purchased a new 2016 Volvo XC60 SUV through Marco at this dealership. He was so customer service oriented and very informative but not pushy. He spent tons of time with me and patiently answered all of my questions. He mentioned a Costco discount upfront which I was not aware of and I used it saving over $ 1,000 under invoice! The discount also worked on the paint and leather treatment- another $300 dollar discount. After I purchased the car Marco set up all the technology components syncing ON Call to my phone along with my cell phone address book so I could use hands free calling. He patiently explained how the different car functions worked. He followed up and answered my emails promptly . The manager Amir was equally helpful. These two men were extremely professional, patient , kind and very customer oriented. They made an experience I was dreading very pleasant .They were fabulous in every way and I would give this dealership the highest marks possible. I love my new Volvo!!! Donna F./Lorton Va. More

GREAT ATTENTION FOR SERVICE! Clark is my service advisor. He is very responsive and knowledgeable. Mark, worked on my xc90 and it is running perfectly! Everyone is always very fr Clark is my service advisor. He is very responsive and knowledgeable. Mark, worked on my xc90 and it is running perfectly! Everyone is always very friendly. I really like Wayne Smith, Sales - Our family has purchased 7 Volvo's from this dealership. I am looking forward to my next Volvo! More

Absolutely Outstanding across the board Fairfax Volvo is great! Since the day I bought my Volvo there and 5 years running. Not only does the car run great, they also provide outstanding se Fairfax Volvo is great! Since the day I bought my Volvo there and 5 years running. Not only does the car run great, they also provide outstanding service! In particular, Clark S (Service Consultant) is always there for the customer. Always professional, very knowledgeable, patient, listens carefully, and then gets the job done right the first time. In and out with no hassles. Thanks to all the staff and those behind the scenes that make this a great experience. Would not hesitate to return there for my second Volvo when the time comes. More