DCH Brunswick Toyota

The worst dealership ever. They sold my son a very bad car. He recently bought it few months ago and already spent so much on it. car. He recently bought it few months ago and already spent so much on it. More

Prior to my deployment to Afghanistan I went to DCH service to have my transmission flushed. I drove the truck for a little more than a week before driving it down south for my Mom to take care of it w service to have my transmission flushed. I drove the truck for a little more than a week before driving it down south for my Mom to take care of it while away. She dropped her recycling off with it every two weeks to keep it alive. I recently returned from Afghanistan and while visiting with my family I took it out for a drive. When I’d accelerate from a stop the transmission felt like it’s was in neutral and then would slam into gear. It did this in reverse as well. I looked under the truck and saw the trans drain pan was leaking. I called DCH and was greeted by Amy with an apology. I was told they were so sorry and they’d fix this for me. Problem was, the car was stored 6 states away. I was given a local dealer to take it to and told to have them call. Amy gave me her direct line to accomplish this call and said everything would be taken care of. A total of approximately 1,500 miles was put on the truck since the original flush at DCH. The service tech at the other dealer wrote right in the notes that the DRAIN PLUG WAS NOT TIGHT. The tech himself told me it was only finger tight. They had to add 4 quarts of fluid; the pan only holds 3, the total transmission holds around 11. I called after getting back to my parents place and got a lukewarm response from Amy this time and forwarded the service write up to DCH. Then she got back to me and said she never offered to take care of any charges, that it was almost a year ago. 1500 miles! She brought the issue up to management and claimed they wouldn’t take responsibility. I went to the dealer personally after getting settled in from my return home. I spoke with manager Mike Olson and the outlook was bleak. He said he had to do an “investigation” with the other dealer. Then left a message that he couldn’t get in touch with them. I called the dealer and the service writer immediately recalled who I was and the problem. It’s obvious DCH made a simple mistake; everyone makes them. If I hadn’t caught it in time the transmission would have been destroyed before I even made it back home. DCH lacks the integrity to stand by their work. They have a 1 year warranty on service that they don’t honor. The repair cost me $190 on top of the original service of $250. It’s simple to see how this happened. Had Amy stayed her original course and management backed her up they would have had a loyal customer. Just the welcome home I needed after a year of running MEDEVACs in Afghanistan. This is how the dealership lost me as a customer and Toyota/Lexus won’t be getting my business again. More

Great customer service Just bought a 2019 RAV4. I dealt with Mohammed, not only was he very professional, he was extremely knowledgeable. Great job Mohammed. My family has p Just bought a 2019 RAV4. I dealt with Mohammed, not only was he very professional, he was extremely knowledgeable. Great job Mohammed. My family has purchased cars from dch before, this was my first time but definitely not my last. More

They treat you right here ask for LUIS! Luis went above and beyond,he really seems genuine and he shows genuine concern for his clients,He noticed a faulty windshield wiper (I did not notice Luis went above and beyond,he really seems genuine and he shows genuine concern for his clients,He noticed a faulty windshield wiper (I did not notice since it was not raining) and he had it changed for me immediately prior to test driving it and good thing to because I did purchased the 2016 Sienna and the next day it was pouring rain and I thought about him when I activated my wipers, Thanks LUIS! Good looking out! You are lucky to have Luis representing you NB TOYOTA! .Russel was very courteous and efficient he breezed through my purchase knowing I had to leave by 1pm. The process took about 2 1/2 hrs but only because of my unique personal/vehicle situation and the fact that I keep all my credit files frozen/locked. It takes a bit longer to verify ones identity when a consumer does this CREDIT FILE FREEZE. Everyone should LOCK their credit files its free! More

I recently purchased a 2019 RAV4 Hybrid at DCH Brunswick Toyota. My salesperson, Reagan and the entire staff were attentive, courteous and gave me a great deal on my new car as well as a good price for my Toyota. My salesperson, Reagan and the entire staff were attentive, courteous and gave me a great deal on my new car as well as a good price for my trade in. They were willing to work with me on purchase options, pricing, trade in value and features/options for my new car. In addition, the process was smooth and faster than other dealerships I have dealt with in the past. The overall experience was a very positive and I have already recommended this dealership to friends that are looking to purchase or lease a new vehicle. Michael More

Pretty Good Dealer with huge inventory I went there around 10am, made my decision around 12. Then I come back pretty late and pay in full money for the new car. I'm thankful that they are s I went there around 10am, made my decision around 12. Then I come back pretty late and pay in full money for the new car. I'm thankful that they are still opening that late on Saturday, and I got my car out with everything I need. This place have a huge collection of cars and for the new 2020 camry se I found more than 20 here while other dealership only have like 5. More

Great Service! We are very pleased with our new reliable purchase and the level of expertise shown by Alex and Ryan....They both had great customer service and wer We are very pleased with our new reliable purchase and the level of expertise shown by Alex and Ryan....They both had great customer service and were very informative on the car & Ryan on the warranty options..it was definitely worth the warranty purchased ’ Toyota platinum’ coverage . We traded our car in ...and the deal was a smooth transition.. Great service thank you! Love our first minivan! More

Great Buying Experience Allan is a newer salesman (not listed below) but was incredibly easy to deal with. Overall the car buying experience at this dealership was the best I Allan is a newer salesman (not listed below) but was incredibly easy to deal with. Overall the car buying experience at this dealership was the best I've had. Manager, Lisa, came over to congratulate us and was very personable and genuine. Definitely will buy here in the future again. Thanks !!! More

They are good and Very helpful many cases better then others I had a Good and Pleasant experience here at DCH Toyota. I was very delighted from the time I came in DCH till I stepped outside with my own Corolla I had a Good and Pleasant experience here at DCH Toyota. I was very delighted from the time I came in DCH till I stepped outside with my own Corolla SE 2020. I came here to get RAV4 but bought SE and writing this review after 1 Week of drive. This is great small car and very styling with all needed safety tools set in 5 Stars. Starting from Entering the Place- Talking to Staff was great and helpful experience. The staff at DCH were all very very helpful, especially Hassan Sheikh.. He was calm and smiling and help me showing vehicles and they do give test ride on all vehicles til you get satisfied. He will help you through anything. I was here to see if I can get a new lease, and he showed every car and explained things clearly, what he is unaware get clarified quickly. I had good experience there to do paperwork and even through the insurance process and ended up on good deal. All DCH Team Helped me through the entire process from start to finish! He went out of his way to help my experience here be nothing but amazing. After having bitter experience at many places specially in Honda's they are very rude and don't even showed me CRV (DCH Academy) and left me in their Store back yard to look from outside and take photos of vehicle to start price negotiations. I recommend going to DCH Brunswick Toyota and do yourself a favor and believe in Toyota reliability !! Believe me, they are good and Very Helpful, many cases better then others!! More

Amazing car at an unbeatable price! My girlfriend and I were looking for options everywhere and decide to give this dealership a try. Well let me tell you, the customer services is reall My girlfriend and I were looking for options everywhere and decide to give this dealership a try. Well let me tell you, the customer services is really good with a friendly staff and very reasonable people that are there to make a deal and get you on the road on a car. We have the opportunity to work a xxxx of a deal with Mohamed Rizvi and seriously we can’t thank him enough for all the hard work and overtime hours he put on us to make sure we walk out happy and on a brand new Avalon XSE. I would definitely recommend this place and if you want a really good deal with someone that cares contact Mohamed I am sure you won’t regret it. More