DCH Chrysler Dodge Jeep Ram FIAT of Temecula

Amazing Salesperson! I can't say enough about one of your salespeople, Robert Traver...my parents purchased a car from him and he was amazing! He was so patient..spent so I can't say enough about one of your salespeople, Robert Traver...my parents purchased a car from him and he was amazing! He was so patient..spent so much time with them....answering ALL the questions they had. He is so knowledgable about the cars and the purchasing process. Thank you Robert for being so honest and helpful! We will be back for any car needs we have and will defiantly recommend you! More

Amazing!! I had a wonderful experience! I was helped by Ryan Bishop, and he was nothing but wonderful throughout the entire experience. He was very thorough, al I had a wonderful experience! I was helped by Ryan Bishop, and he was nothing but wonderful throughout the entire experience. He was very thorough, all while being extremely kind! Highly recommend! More

Purchase of a new 2019 Dodge Challenger GT Huge shout out to Ryan Bishop who not only got us in to our dream car, but the level of service, integrity, and knowledge surpassed our expectations! Huge shout out to Ryan Bishop who not only got us in to our dream car, but the level of service, integrity, and knowledge surpassed our expectations! Thank you Ryan we highly recommend you to anyone looking to buy a DCH vehicle. More

This dealer does not stand behind their product or customers I bought a brand new Jeep from DCH Temecula. The buying process went smooth, but after that it all went down hill. After only owning my Jeep for 3 mon I bought a brand new Jeep from DCH Temecula. The buying process went smooth, but after that it all went down hill. After only owning my Jeep for 3 months I had to bring it to DCH for 2 dash lights that came on. My Jeep ended up being there a total of 11 weeks. FCA ended up buying it back, but DCH didn’t want to be involved with the buyback process at first. It wasn’t until I posted about the experience on local Jeep forums that DCH decided they wanted to help and facilitate the buyback. The service manager (Mike Z) was the only one at this dealer that stepped up and tried to make things right. I feel like throughout the whole process DCH was very unorganized and unhelpful. My service advisor (Rudy Morales) was hard to reach. I would, no lie, have to call and threaten to talk to a manager on several occasions just to get him on the phone so I could try to figure out what was going on with my Jeep. I even called and left a message for the general manager of the dealership at one point trying to get information about my vehicle because my service advisor was so unhelpful, but got no call back. When I finally did go to surrender my Jeep back to FCA, DCH had no idea where my Jeep was on their lot. The weekend manager had no idea the vehicle surrendering appointment was that day because Rudy never passed it on. In fact when he was talking to a service tech he stated “this is the second Rudy stinger I’ve had this morning”. Referring to the lack of Communication and organization. Took them about 30 mins to locate my Jeep. You would think a dealer would bend over backwards for a customer they sold a lemon to and try to make things right. Not DCH! There were speed bumps every step of the way with DCH. Glad to be free from DCH as well as FCA. More

Above average I lost count of the number of cars I purchased I'm, old, bald, portly and miserable especially when buying a car. By the time I left I felt like I w I lost count of the number of cars I purchased I'm, old, bald, portly and miserable especially when buying a car. By the time I left I felt like I was leaving my friends. Great group of guys. Thank you Mr Holmbek for the experience More

Oil change We went in to have the oil changed in our jeep, and see if our in cabin air filter could be changed also. Turns out our type of model didn't come with We went in to have the oil changed in our jeep, and see if our in cabin air filter could be changed also. Turns out our type of model didn't come with an in cabin air filter, but they cleaned the vents out the best they could. Only charged us for the oil change. Chris Bennett was as always kind and made sure our vehicle needs were taken care of in efficient manner. More

First class service I don't do a ton of posting but I have to tell you all about my experience with this auto dealer! I am 57 years old and I have bought sold many cars I don't do a ton of posting but I have to tell you all about my experience with this auto dealer! I am 57 years old and I have bought sold many cars and trucks throughout my lifetime. I can honestly tell you that this was the most pleasurable, most hassle free auto buying experience that I ever had. From the moment I walked in the door, test drove the vehicle, negotiated an amazing price, and got through financing, the whole process took no more than an hour and a half. I was so surprised and I can actually say dumbfounded when they called my name to sign the paperwork and hand me the keys to my new truck. I kid you not an hour and a half they could not have been nicer, they could not have been more accommodating and concerned with my needs and my price range and they got me into the vehicle that I wanted! I drove all the way from Palm Springs to Temecula and Greg Carey the Fleet / internet sales manager had the truck set aside for me with my name on it so it wouldn't be sold until I got there. The truck was detailed, filled with gasoline and the paperwork was ready. All we had to do was agree on a price and I was out of there. Do yourself a solid and go see Greg and his team, and you'll have the best buying experience of your life I promise. Many many appreciative thanks to all the guys and gals there that made this such a pleasurable experience! More

Above and Beyond Service I'm never excited about the process of buying a car. I am a busy working parent with ZERO free time; which makes car shopping nearly impossible. That I'm never excited about the process of buying a car. I am a busy working parent with ZERO free time; which makes car shopping nearly impossible. That being said, I am incredibly impressed with DCH Chrysler Jeep Dodge of Temecula. Jose is a true professional. He was incredibly patient and went out of his way to help (I'm not the easiest customer by a long shot). I got a car I never thought I would be able to afford and because of the level of service and professionalism, it was very easy. I will recommend DCH and Jose to anyone looking for a new car. More

Worthless Customer Service Made an appointment at 9am to look at a minor oil leak on a 2017 Fiat Spider. At 5pm no service whatsoever. I requested my vehicle be released back to Made an appointment at 9am to look at a minor oil leak on a 2017 Fiat Spider. At 5pm no service whatsoever. I requested my vehicle be released back to me because I did not want to leave it overnight to a dealership that cannot honor a scheduled appointment. Vehicle was brought to dealership washed and waxed by me. I picked it up 6 hours later FILTHY. Wherever they parked my car it was covered in tree sap dead leaves and ants crawling all over the inside and outside. Never again. The worst dealership in Temecula. More

The Worst service ever. Had my vehicle for a month. The real story: Took car into dealer on 3-2-2019 with a check engine light on and with code p3449. I did have the code pulled from the local dealer The real story: Took car into dealer on 3-2-2019 with a check engine light on and with code p3449. I did have the code pulled from the local dealer and it is an error code for solinoid #7 MDS System. 3-5-2019 received call that they will need to pull the intake manifold to check solenoid #7. 3-6 got a call that the solenoid and wiring was ok. Stated the pcm was bad and they would have mine rebuilt. 10 days later they called me again only after I had personally stopped by and asked what the problem was . They then called me back on 3-16-2019 and said the original computer was not rebuildable and that they will have a rebuilt one shipped out as soon as possible They then stated after getting a rebuilt computer that it was defective and it was showing another code not related to the original error code and they had to send it back. 3-28 and still no computer. 3-30-19 still no computer, They stated that they called company and no answer and they thought the company was avoiding their calls. I stated that if they could not get it fixed by 4-5-2019 I would have it towed back to my house. Finally on 4-2-2019. Pay close attention here Dealer called and said car was fixed. Further stated that they had to replace mds solenoid #2 because the 1st defective computer shorted it out. They did not charge me for the part $140..00 or for pulling the intake manifold for the 2nd time. Now for the kicker. If you look at the receipt above it states they took in the vehicle, tested it and recommended to replace solenoid #7 and PCM. This is so far from the truth as they pulled the intake manifold the 1st time and found no issue with solenoid #7. They stated in a recording I have that they replaced solenoid #2 due to the first computer damaged it. They had to pull the intake manifold off 2 times as stated in my recording. (which i have a link to if you want to listen to it) During this time all they did was lie and give me excuses why the problem was not fixed. I wonder if they actually messed up my computer when they were testing the mds solenoid #7 and that's why they said #2 was bad over the phone. I had asked for all the paper work for the work done and for each time they called with an estimate change. All I got was what is above. I was never asked to sign an initial estimate and they did not have a record of the 2 times they called me with a new estimate which by the way. By law and according to BAR they are required to have me sign the original estimate and that each time there is a change in cost they are required to note the time and date on paperwork and state who authorized the change. They did none of this . I asked for the documents and was told they are not required to give me details of the repairs. Then the real kicker. After getting my car back the a/c was blowing hot air. I took it back and they forgot to recharge the a/c after removing the intake manifold for the second time. Final thoughts. I will never take my vehicle to dch dodge in Temecula and you are being warned. Their service is the worst I have every experienced and I am 65 years old so I have had a bit of car repairs done in my time. Look at their Google reviews and you will see I am not the only one that has had a problem with them. More