DCH Chrysler Dodge Jeep Ram FIAT of Temecula

They made it right Be sure to ask for them by name. I did not think there would be a happy resolution to my issues with my new Ram 1500 Big Horn. After numerous fail Be sure to ask for them by name. I did not think there would be a happy resolution to my issues with my new Ram 1500 Big Horn. After numerous failed attempts to resolve my problems, I was contacted by the sales manager, Ted Rapp. Within two days he had a resolution to my problem. He was extremely helpful and polite. Along with the salesman Dennis and Sarge in finance I was able to drive away with a working Ram 1500 4x4. I will only be working with these three gentlemen in sales on any future occasions. More

Chris is the BEST!!! I took my van in for service as it was having major issues. My mileage was 97K and I was extremely concerned that something would get missed and I wou I took my van in for service as it was having major issues. My mileage was 97K and I was extremely concerned that something would get missed and I would end up on the hook for it after my 100K mile warranty expires. Chris took the time to thoroughly inspect the vehicle and address all of my concerns. Not only did he ensure that all the requested repairs were completed, but he also discovered a potentially expensive issue I wasn’t even aware of and took care of it for me. I’m so thankful to Chris for making our family’s vehicle safe and reliable again. More

Great experience, can't wait to go back for our next truck! Jose is the reason I am driving a new Ram! I am a busy person, so I did some research before heading out to any dealership. I decided to check out the Jose is the reason I am driving a new Ram! I am a busy person, so I did some research before heading out to any dealership. I decided to check out the Chevy 1500, Ford F150 and RAM 1500, they are all good trucks, and to be honest I am a Chevy man, however I wanted to make sure I was investing in the right vehicle. I visited all three dealerships in the area, and while working with each salesman I received a call that required me to leave. At two of the dealerships, I could tell from the salesman that they didn't expect me back. I asked them both to please look through their inventory for specific features I was looking for, and some pricing. Both dealerships told me they would have to wait for me to come back before they did anything else so that 'they didn't waste my time', but I could tell they simply didn't want to waste their own time. My experience with Jose was completely different, I explained what I was looking for, and he walked me through the car lot and showed me the options and features available with some very extensive knowledge of both the 18 and 19 year models. Once again, I was called away, and had to tell Jose that I would try to come back later that afternoon. About 1 hour later Jose called me and said he found a perfect match in the overflow lot and asked when I would be able to come check it out. When I arrived back at the dealership, Jose had the exact truck with all the features I asked for, and with only 4 miles on it! Sometimes the decision to purchase is not only based on the product, but also the professional and personal character of the salesman and company staff! I will be going back when I am ready to purchase my next vehicle. More

Accommodating Chris helped me with some warranty work on my wife's jeep and was kind enough to fit my Ram truck in for a couple recalls to prevent me from having to Chris helped me with some warranty work on my wife's jeep and was kind enough to fit my Ram truck in for a couple recalls to prevent me from having to make another trip to the dealership. When the repair was complete with my wife's Jeep we thought there was some slipping on the clutch. He quickly had one of the technicians ride with us to check it out. It stopped slipping and the technician explains there could have been some oil that got on the clutch that caused the slipping but has since came off. More

Best service ever!!! Jordan was extremely helpful and polite. During the entire process he was very professional and had a good way of explaining everything to me so I und Jordan was extremely helpful and polite. During the entire process he was very professional and had a good way of explaining everything to me so I understand. There wasn’t any misunderstandings! Also, he never rushed me when we spoke and I always felt like a priority during discussions. Thank you for all your help! I will definitely be back soon! More

Low pressure sale (Good) Follow through on commitment (Poor) Steve was 5 hours late delivering the car to my bank. Steve Ortiz seemed to not read and comprehend simple text messages. Steve drove 200 miles to the Steve was 5 hours late delivering the car to my bank. Steve Ortiz seemed to not read and comprehend simple text messages. Steve drove 200 miles to the wrong city before calling me. The finance department is HIGH PRESSURE sales on service agreements. Remember service agreement are insurance that you can shop for anywhere in the united states, any time. The Finance department did not give me the proper paperwork to register my Jeep. This Dealer adds costs above the MSRP. I saw one vehicle with $6500. added with no additional parts just add to make more money. Beware if you buy a Jeep with tires and wheels this dealer will charge 300% markup on the added equipment. All the Jeeps I looked at had a $395. add for wheel locks. $100. each for $5.00 lugnut, Outrages! another deal they run is Anti-Theft device built in to all cars. They pretend like you have no choice but to buy it for over $2000. DO NOT FALL FOR THIS CON. This dealer is not any worse then most but remember to Just Say No. More

SOLD A Car I HAD A DEPOSIT ON THE DAY BEFORE PUCHASE DAY! In good faith I patronized this business in an effort to purchase used like new 2017 FIAT 500 pop and I got a called today from one of their salesmen In good faith I patronized this business in an effort to purchase used like new 2017 FIAT 500 pop and I got a called today from one of their salesmen that they sold the car. I was told the car was put aside and hold note on it and they took a deposit to hold the vehicle. I.ve been a loyal buyer pf this particular brand and once again running credit and obtaining financing they sold the car to someone else. Unprofessional! I guess one of reason could be I refused to allow them to sell me a $700- 800 GAP plan it wasn't worth the dead and sold it to someone else. Perhaps FIAT might like to hear how their loyal customer are being treated and the FTC. It's not Mr. Traver fault. More

Beyond Easy I decided to start looking seriously at Wrangler’s and we stopped by the local dealership to start the search (and education) off. Once I told Brandon I decided to start looking seriously at Wrangler’s and we stopped by the local dealership to start the search (and education) off. Once I told Brandon that I wouldn’t be purchasing a vehicle today that I’m doing research, I figured he’d blow us off. He actually showed us anything and everything we wanted. He also hit it off with our kids who were less than pleased to be “shopping.” We looked around, got his contact info and left. A few days later, we decided to make the purchase and actually found the vehicle we wanted at a nearby dealership via the Jeep website. I shot Brandon a text with the details and asked if he could get it? He immediately responded, and then followed up after speaking to his manager. We worked the deal out via text. This avoided the haggle and hours of back and Firth’s at the dealership that everyone detests. I did my research, I knew I was getting a fair price. (I’m not made of money, and of course I want a good deal, but everyone is in business to make money.) Brandon did the dealer trade and got all the paperwork ready so all we had to do was come in, sign the paperwork, and hand over a check. It was stress free! If you’re in the market for a new vehicle, talk to Brandon. Not only is he very knowledgeable and proficient, he’s just a decent guy you want to hang out with. More

Service does not pay attention to DETAIL !! Took my Fiat 500 in for oil change, spark plugs, power window malfunction, and burned out headlight. Brought the car home after being in the shop for Took my Fiat 500 in for oil change, spark plugs, power window malfunction, and burned out headlight. Brought the car home after being in the shop for 2 days. That night the other headlight wasn't working. Obviously nobody bothered to check after replacing the Left to check the RIGHT. Total cost of service $544. They didn't even bother to wash the car or vacuum it out. Every other dealership I have worked with in the past few years wash and vacuum the vehicle no matter how little you spend or even if it's a warranty service you don't pay for. The excuse,, the city of Temecula won't let them us water for car wash. Well if that is the case, which seems a bit over reaching by the city, give the customer a coupon for a car wash somewhere else. Left a message for Mike the Service manager on voicemail. No return phone call. At any rate they over looked fixing the headlight. Now I have to make another appointment. This time it will be with a "classy" "service and detail" oriented business. More