DCH Ford of Eatontown

Very clean and welcoming dealership. Staff was extremely courteous and catered to my wife and kids making the process a breeze. Staff was extremely courteous and catered to my wife and kids making the process a breeze. More

I reached out to Tony about wanting to lease a 2025 explorer and what I wanted in the car. Within 3 days he found the car and got it on the lot. The entire process was smooth and seamless and will be u explorer and what I wanted in the car. Within 3 days he found the car and got it on the lot. The entire process was smooth and seamless and will be using him for all of our future needs! More

We recently purchased a Wagoneer from DCH Ford of Eatontown, NJ. While we are extremely happy with the vehicle itself, the buying process was far more stressful than it should have been. I initial Eatontown, NJ. While we are extremely happy with the vehicle itself, the buying process was far more stressful than it should have been. I initially contacted the dealership and worked with salesman Deven Green. After a FaceTime walkaround of the vehicle which looked great we decided it was worth making the two-hour drive to see it in person. On December 6, after a test drive, we liked the vehicle enough to move forward and begin paperwork to hold it. Unfortunately, after the test drive, the process slowed significantly. We were left waiting for extended periods while our salesman went back and forth with other customers and finance. At one point, we were told it would be another 20 minutes, so we waited outside only for closer to 40 minutes to pass. Because we had other commitments, we eventually had to push the process along just to get paperwork signed. This was done without the finance manager present, and the down payment was never collected, despite me clearly explaining multiple times how and when I planned to submit it. On December 10, we made another two-hour drive under the clear understanding that we would provide the down payment and drive our vehicle home. Upon arrival, we were told that because the down payment hadn’t already been wired and due to closing time we would not be able to take the vehicle home that evening. This was extremely frustrating, especially after such a long drive and with expectations already set. At this point, Dennis, the General Sales Manager, stepped in. Dennis was visibly upset about how the situation had been handled and took full ownership of resolving it. He listened, acknowledged the missteps, and worked diligently to make things right. After spending time going back and forth to straighten everything out, Dennis ultimately trusted my word regarding the wire transfer and made the call to release the vehicle to us that evening. His professionalism, accountability, and willingness to fix the situation are the sole reason this experience ended on a positive note. While we did leave with my wife’s dream vehicle, the excitement was somewhat dampened by unnecessary delays and miscommunication earlier in the process. With better coordination and follow-through, this could have been a smooth and enjoyable experience from start to finish. I appreciate Dennis stepping up and hope this feedback helps improve the experience for future customers. The vehicle itself was excellent I just wish the process had matched the quality of the product. More

TONY IS AMAZING! !! He was able to help me find my dream bronco at the price that was right for me!! I am still in awe with how amazing my experience was working with !! He was able to help me find my dream bronco at the price that was right for me!! I am still in awe with how amazing my experience was working with Tony to find my perfect bronco!!! THANK YOU TONY & Eatontown Ford!!! More

Absolutely amazing experience! Tony Mills was professional, friendly, and incredibly knowledgeable. He took the time to answer all my questions and never made me feel rushed or pre Tony Mills was professional, friendly, and incredibly knowledgeable. He took the time to answer all my questions and never made me feel rushed or pressured. This was by far the best car-buying experience I’ve ever had. I’m beyond happy with my new car and would 100% recommend him! More

John was super helpful in all aspects of the buying process. Greatly appreciate his professionalism and knowledge. process. Greatly appreciate his professionalism and knowledge. More

Tony was such a pleasure to work with! He helped answer every question, was so knowledgeable and beyond helpful from start to finish! If you’re looking for a car, he’s your guy!!! He helped answer every question, was so knowledgeable and beyond helpful from start to finish! If you’re looking for a car, he’s your guy!!! More

Excellent service, fair pricing, and a smooth buying experience. DCH Ford of Eatontown truly delivers experience. DCH Ford of Eatontown truly delivers More

Funny how yelp has more bad reviews than your website I bought a 2017 Ford escape and it had a bad motor they knew and over 10K cost for it and 5000 miles later car is undriveable Beware of this dealer bought a 2017 Ford escape and it had a bad motor they knew and over 10K cost for it and 5000 miles later car is undriveable Beware of this dealership. More

Calm energy from Ahmed was appreciated. Good inventory and quick enough service. Willing to listen to our requirements and able to negotiate fees effectively. Good inventory and quick enough service. Willing to listen to our requirements and able to negotiate fees effectively. More