DCH Ford of Eatontown

The best thing that impressed me the most in this dealership is the Service Excellence that was provided to us when we purchased our car. I am highly impressed with ISIDRO “IZZY” in the way he accomm dealership is the Service Excellence that was provided to us when we purchased our car. I am highly impressed with ISIDRO “IZZY” in the way he accommodated us from the time we introduced ourselves up to the time of signing and driving the car out or the dealership. We thank IZZY for all his hard work and dedication to make our experience an excellent one Thank you so much! Greatly appreciated ♥️ More

This is actually the third time we have dealt with DCH of Eatontown and from 2015 till present we have never had any complaint. All the staff are kind , courteous, knowledgeable, need I say more If I had a m Eatontown and from 2015 till present we have never had any complaint. All the staff are kind , courteous, knowledgeable, need I say more If I had a million dollars I would try to purchase everything on the lot. That's how great the sales men are. Thank you for your kindness and understanding while working with my husband and I. More

Sales team was very unprofessional. “Discounts” came from trying to remove options. Very unprofessional sales process. Delivery of the truck was terrible. Glue all over the interior and “Discounts” came from trying to remove options. Very unprofessional sales process. Delivery of the truck was terrible. Glue all over the interior and windows. Had to get the truck professionally detailed day after delivery to clean up the car from the glue left behind from the delivery stickers and film. Update: four months later, I have still not received the title to my paid off vehicle. Calling the dealership to no surprise they want to take no responsibility for never producing the title and want to send me to the motor vehicle to receive a duplicate title. More

This was such an amazing experience. Tony was there for my need he made me feel comfortable throughout the process and he was very excellent throughout the whole process. I really apprec Tony was there for my need he made me feel comfortable throughout the process and he was very excellent throughout the whole process. I really appreciate him and the dealership for all the help. More

Pleasant service and the purchased vehicle was prepped and waiting when picked up. Would consider buying here again. and waiting when picked up. Would consider buying here again. More

Great experience, forward and transparent. Happy with my purchase. Easy process with great customer service. Thank you John! Happy with my purchase. Easy process with great customer service. Thank you John! More

Tony was extremely professional and friendly. Would highly recommend buying a car through him. 10/10 Would highly recommend buying a car through him. 10/10 More

Howard went above and beyond to help us out. Very grateful for a good car buying experience. Where we didn’t feel pressured into buying something. Very grateful for a good car buying experience. Where we didn’t feel pressured into buying something. More

I have had 5 cars since I began driving at 17 years old. I have been there to purchase all of them, even if I was not always the primary owner. This by far was the absolute best purchase experience I have e I have been there to purchase all of them, even if I was not always the primary owner. This by far was the absolute best purchase experience I have ever had. From beginning to end the staff were personable and kind. They genuinely made me feel important and as if I was already part of the family even without knowing if they’d be able to meet my needs. Tony, especially, took amazing care of me. He treated me as the priority and was honest with me from beginning to end. He treated me as the priority and worked hard to ensure that he could make a deal for me. I can’t say enough about how amazing this experience was and how grateful I am to Tony, first and foremost, but everyone I dealt with from the secretary to the finance manager. It was a smooth experience and I was in and out in just over 2 hours. More

If you're contacting from out of state, do not waste your time because they do not care to work with you. I inquired on a vehicle on the 7th, today is now the 28th. Simply asking for a quote with my trade in time because they do not care to work with you. I inquired on a vehicle on the 7th, today is now the 28th. Simply asking for a quote with my trade in, including shipping to me. It's almost like I have to beg to just get a response. I have been the one following up with them, for them to take days to get back to me only to keep asking me the same questions over and over again. They absolutely lowballed my trade by 7k compared to three other dealerships, giving me a lame excuse on the reason. Otherwise, I still keep asking for a quote because I like their car the most. Now they are asking for my payoff which I gave including a 30 day payoff that is straight from my bank and they want to know what bank because, "payoffs are different to dealer payoff" which is not true at all unless it is a lease payoff. A complete waste of time. It's not a car that is impossible to find, unfortunately I am going to go somewhere else. If you wanted to be treated as a customer from out of state, do not waste your time. More