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DCH Gardena Honda - Service Center

2.6

57 Lifetime Service Reviews

15541 S. Western Avenue, Gardena, California 90249

57 Reviews of DCH Gardena Honda - Service Center

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June 07, 2018

"Bety Chora THe Worst service I wouldn’t want to return"

- Bad service Honda 2018

The worst service the car was need alignment the intervention or repair lasted Three hours I hope Not Never return the service But I have warranty And when I was the first to pick up my car don’t wash the car really Mr Brian Thomas said......

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Recommend Dealer
No
Employees Worked With
Omar
Jun 14, 2018 -

DCH Gardena Honda responded

Thank you for taking the time to leave us a review. I am truly sorry to see that you did not have a pleasant experience with our service department. We value your time and sincerely apologize for any inconvenience. Please contact me at 310-515-5700 so I can learn more about your experience and hopefully restore your faith in us. I hope to hear from you soon. Sincerely, Justin Palermo, General Sales Manager

February 28, 2018

"Excellent customer service as always !!!"

- Yuki

Mr. Sader Gonzalez is very friendly person. He always does excellent customer service and care !!! And he always gives me a choice and a honest advice !!! When he gives me a estimated cost price it is always accurate. So there is no surprise !!! He also give me a suggestion of maintenance service for next time !!! He has been very helpful to me !!! Thanks Sader !!!

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Recommend Dealer
Yes
Employees Worked With
Sader Gonzalez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Feb 28, 2018 -

DCH Gardena Honda responded

Thank you for the excellent review! Sader will appreciate your kind words and recommendation. Please come back to see us again soon!

February 23, 2018

"Went for a recall service and Mr.Jones was so helpful"

- Daisy141596

Mr.Jones has amazing customer service, he was super helpful, caring, and I really appreciate the work he does there and I will go back.

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Recommend Dealer
Yes
Employees Worked With
Alan Jones
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Feb 23, 2018 -

DCH Gardena Honda responded

Thanks for the amazing review! I will be sure to pass along your kind words to Alan. We look forward to seeing you soon.

January 02, 2018

"Making appointments don't really count!"

- Alpine01

I'm here today and I made an appointment for 10:15 am and my car just started getting serviced at 11:35 am. This is not acceptable, if you make and appointment at 10:15 am they should start servicing your car at around the time you made an appointment not in 1 hr and 20 minutes later. Going to go to another Honda dealer now after this visit.

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Recommend Dealer
No
Employees Worked With
Arturo Jauregui
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 17, 2018 -

DCH Gardena Honda responded

Thank you for taking the time to leave this review. I am very disappointed in the experience you had after making an appointment. I would like the chance to speak with you in order to get more information. Please contact me at 310-515-5700. I look forward to speaking with you. Sincerely, Justin Palermo General Sales Manager

December 29, 2017

"Disappointed Customer "

- ranchobonito

Gardena Honda service area has an employee that is not a loyal employee, and what I mean by saying not a loyal employee is because one of your employees had the nerve to take / steal something from my car and as I mentioned to the person i spoke to i just wanted my earrings back, well is not going to happen she already said some one in the service area or the ones that are bringing the cars over I can't pin point the employee but karma will come down on him and also i will make sure that this go viral so Gardena's Honda reputation be on the look out.

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Recommend Dealer
No
Employees Worked With
July 25, 2017

"Greedy Dealership - Go Elsewhere!"

- Average Joe

I bought my car here, so I thought I would give the service dept a try. Bad mistake! Think of their service dept as a greedy bank. They will recommend all kinds of services and even break your car when you're not there, so you're forced to spend more money to fix it. This is the shadiest dealership I've ever been to in California. After an hour of listening to their BS, we decided to take our car elsewhere. Helpful Honda... really?!?

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Recommend Dealer
No
Employees Worked With
Edgar Fry
Aug 08, 2017 -

DCH Gardena Honda responded

We appreciate your time in leaving us this feedback, but we are very disappointed to hear that you feel this way about our service department. We assure you that we do not intentionally damage vehicles while they are in our care, and we hope to earn the opportunity to show you how great a DCH Gardena Honda service experience can truly be. Please reach out to me at 310-515-5700 at your earliest convenience to allow me to answer any questions you may have and hopefully make amends. Drew Holbrook, General Sales Manager

Aug 08, 2017 -

Average Joe responded

Drew, you expect the public to just take your word for it, when mechanics are some of the most shady people in business?? You guys are no better than the Jiffy Lubes out there that scam people out of their hard-earned money. Most people do not know much about the mechanical side of cars so we expect honesty. Your service people got caught lying. I even had the AAA guy test our car at your location. Talk is cheap, and I don't have questions. The best way you can serve the public is by teaching your employees that it is wrong to lie and very shady to rip customers off.

July 08, 2017

"Waldo M., Service Advisor and DCH Gardena Honda!"

- HondaGrrrl

Just a note to say thank you to Waldo M., Service Advisor and Team at DCH Gardena Honda. You are the best! Car maintenance can be stressful and I always feel like I'm in good hands here. Communication is always friendly and clear; service top notch and waiting room comfortable. Highly recommend DCH Gardena Honda!

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Recommend Dealer
Yes
Employees Worked With
Waldo Marrera
Jul 14, 2017 -

DCH Gardena Honda responded

Thank you for your great review. Pleased to know that we are able to provide a great experience for each of your visits. We look forward to seeing you again!

April 03, 2017

"DCH Honda Dealership is overcharging 100% markup for service"

- speed21_

"IF YOU SEE THIS MESSAGE DO NOT GO TO DCH HONDA GARDENA THEY ARE RIPPING YOU OFF WITH YOUR HARD EARNED MONEY BY OVERCHARGING YOU BY OVER 100% OF WHAT OTHER HONDA DEALERSHIP CHARGES" DCH Gardena Honda is ripping people off with their service maintenance charge. I was there today to do my normal maintenance for A1 minor maintenance for my Honda Accord. The rep I dealt with first said that their price is over $136 I complained why it's so expensive for something so simple then he gave me a discount for $20. I still ended up paying over $126 for an A1 service really what rip off. This kind of made me sick to my stomach because I've never seen it this high before but the rep was very secretive about the price. I ended up agreeing to do the maintenance but while I was waiting I called the Honda dealers in Torrance, Carson, and Long Beach and for an A1 service for Honda Accord 2013 it ran between $50 to $60. I did end up calling the service line for DCH Gardena Honda and spoke to a lady she said that their pricing varies from dealership to dealership. But come on by over 100% markup for what is already a normal profit margin with the normal price that other dealership charges. This dealership unscrupulous and shady. How you do have a mark of of over 100% on what every other dealership charges. This dealership has lost my business I will not buy my car there again and I will not service my car there again and I will make sure to tell everyone that I know not to deal with DCH Honda Gardena. This is really messed up of the way they are taking advantage of the Gardena and surrounding community by overcharging their customers.

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Recommend Dealer
No
Employees Worked With
Nothing to do with employee but the company overcharging
December 24, 2016

"Rude & Unprofessional"

- HONDA LOVER

The title of the review speaks for itself. Costumers do not be fooled by the new and nice building, the real problem is hidden inside,

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Recommend Dealer
No
Employees Worked With
Joh James,Margarita ?
Jan 16, 2017 -

DCH Gardena Honda responded

Hello Honda Lover We apologize for any unprofessional treatment that you received. We strive to always treat our customers with courtesy and respect. I assure you that we will take steps to prevent this from happening in the future. Thank You Keith Jacobs Service Manager

October 04, 2016

"Servicing"

- mywingstofly

The dealership was very thorough in problem solving what was going on with my truck. They made sure that they inspected everything and called to let me know what repairs were needed. I was very pleased with what was done and how log it would take to complete everything. I was very pleased with how courtesy everyone was who assisted me in making sure that I got copies of everything tha was done on my truck. Thank you Honda DCH!

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Recommend Dealer
Yes
Employees Worked With
Art
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