"What a fantastic car buying experience! Maybe my best..."
- Brian the teacher
What a fantastic car buying experience! Maybe my best ever. Simple. Quick. The whole team was wonderful. Betsy and Daniel really stand out in terms of helpfulness, courtesy, responsiveness, and overall experience. I highly recommend DCH Honda in Oxnard!
"Betsy was rude and very unprofessional. "
I have had great experiences in the past but my most recent visit was horrible. Betsy had horrible customer service. She did not explain the deal in the beginning and expected me to sign without even talking about the deal. When I told her what I wanted she automatically crossed her arms and started talking to me as if I was one of her enemies. She was rude and not friendly what so ever. She needs to learn how to treat returning customers.
"DCH Honda Of Oxnard has the worst customer service I’ve..."
DCH Honda Of Oxnard has the worst customer service I’ve ever received, along with the WORST manager I’ve ever encountered. Martin Esparza was the representative who helped me who supposedly “help Me”... I took in my Honda Accord for an oil change like I usually do they did the oil change and then came at me with a $15 extra charge due to them “finding rat droppings on my battery” so according to Martin Esparza the tech removed my battery and cleaned it, later my car started to lose power and It did it twice on the freeway. I took in my car to get it check it out and it ended up being that my BATTERY TERMINALS were LOOSE. The charge was $155.00 I told Martin I didn’t think it was fair that I had to pay $155.00 for them to fix their own problem, if my battery terminals were loose was due to them removing it to “clean it” he then asked their “MANAGER” Brian Lewey to step in. Brian is far from being a professional, clearly the guy doesn’t know how to treat a customer. I explained to Brian why I didn’t agree to pay the fee and he then started yelling at me and got furious saying I needed to pay and I was going to pay them. I did end up paying $155 to get my battery terminals tighten which were loosened by them. I WILL NEVER TAKE MY HONDA TO GET SERVICED BY THEM, I was also looking for 2020 Honda and I will NOT shop there ever again. You lost a customer for sure, I will also let my family and friends know what happened to me so they avoid shopping at DCH Honda of Oxnard. Thanks Brian Lewey you were the worst manager ever I don’t even know how you’re a manager but okay.