DCH Kay Honda

we recently purchased a pre owned car from your dealership. The level of service we have received is above & beyond our expectations. We had an issue with the vehicle that Ken Kallok took care of p dealership. The level of service we have received is above & beyond our expectations. We had an issue with the vehicle that Ken Kallok took care of personally. And he went out of his way to make sure the situation was taken care of immediately. We could not be more pleased with our decision to buy from DCH Kay Honda. More

There was no waiting to checked in. I was told I would be kept informed of the progress and if they found any problems with my car. They did text me with the progress and my car was r I was told I would be kept informed of the progress and if they found any problems with my car. They did text me with the progress and my car was ready before the estimated time. Very happy with your service More

Communication at DCH Honda is very good. Everyone I have ever dealt with there has been very nice and a pleasure to deal with. Very happy I purchased my vehicle there and bring it there for Everyone I have ever dealt with there has been very nice and a pleasure to deal with. Very happy I purchased my vehicle there and bring it there for service. More

Freddy was very respectful and helpful throughout the process. On here I don't see the photo of the employee who had me sign the paperwork, but he was very nice as well. Yendri was very helpful in schedu process. On here I don't see the photo of the employee who had me sign the paperwork, but he was very nice as well. Yendri was very helpful in scheduling my actual meeting at the dealership, accommodating me as I was having difficulty finding a day to visit because I was afraid of driving out during the weather. With the overall transaction itself, it was a lot shorter than I had expected. I hear horror stories about people sitting in dealerships for over 5 hours plus, before they even get out the door, but I believe my stay was about 4. I'm sure it would have been shorter had I not sat for 50 minutes on the phone with Progressive Insurance about getting a quote. If anything, they would have my complaint, not the dealership. About the car itself, it took a bit for the car to be brought over as they had it held at a location off site, which took 20 minutes for them to get it to the dealership before I could see it in person. I don't know if this is something I should have expected, but when I left the car only had 50 miles left in the tank before I had to get gas, so I had to refill it within the first 20 minutes of me owning and driving it home. Overall, the experience was pleasant. Outside of my actual transaction, something else I noticed was that an employee that had nothing to do with my transaction or financing was fiddling with a nicotine pouch container at their desk, I don't know if it was empty or not but it might not be something others might want to see in a professional setting. More

Massey was great at checkin and during the service Darlene and Max followed up on a concern i had about tire rotation inconsistency Darlene and Max followed up on a concern i had about tire rotation inconsistency More

Everything was great my only complaint is it used to be I would get an alert when the car was taken in and progress that was great. Since I dropped my car off I was hanging in the area waiting to hear when c would get an alert when the car was taken in and progress that was great. Since I dropped my car off I was hanging in the area waiting to hear when car was done but finally I went home. Then I no sooner got in the door and got a call car was ready. If I had known I would have waited in the area because it is at least a 30 minute drive to Honda from my home. More

Waiting area clean ad ample space to sit and wait. Only complaint the amount of time for a factory defect on a car purchased this summer between first visit and second to install. Otherwise good ser Only complaint the amount of time for a factory defect on a car purchased this summer between first visit and second to install. Otherwise good service but now I believe sound is returning a spring loose in steering wheel. More

I had an excellent experience with the service on my CRV. William was excellent with greeting me and keeping me informed about the service needed on my Honda. William was excellent with greeting me and keeping me informed about the service needed on my Honda. More

Although they are typically pretty expensive, they charged me only half of a costly repair.This was because just the month before, my car needed even more extensive work done (unrelated). I thought th charged me only half of a costly repair.This was because just the month before, my car needed even more extensive work done (unrelated). I thought that was very generous, and it was greatly appreciated. They got my car in that week, and it was done by the afternoon I dropped it off. More