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DCH Kia of Temecula
Temecula, CA
476 Reviews
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476 Reviews of DCH Kia of Temecula
August 08, 2016
Called police department to make dealer return my documents. I had to call the police to make the dealership return the copies of the documents that I had provided (license and insurance docs). Additionally, the I had to call the police to make the dealership return the copies of the documents that I had provided (license and insurance docs). Additionally, they required me to provide a significant amount of personal information for what turned out to be a credit application, despite repeatedly telling them that I would me making my purchase with pre-approved financing check from Navy Federal Credit Union, and that I was not interested in financing from the dealership. The told me that they were required to collect the information in case the pre-approved check from NFCU did not clear (this seems like an unethical practice), and still concerned that they might have done a credit check. Then the sales person (Mike Thatcher) came back trying to change the negotiated price. At that point I tried to grab my documents from the desk, and Mike snatched them aggressively out of my hand. I requested that he return my documents, and he told me that I would not be getting anything back. I then call the police department, and the operator on the phone told me to tell them that they had to return my documents, which they then did. This entire experience had left me very concerned because of the significant amount of personal information that they collected, and they disturbing behavior of the sales person. More
by concerned100
Employees Worked With
Mike Thatcher (Internet Sales Manager)
August 08, 2016
Courteous Friendly Staff! This dealership has quality staff. They're attentive and they really listen to your concerns. They explain everything so it's understandable and clear This dealership has quality staff. They're attentive and they really listen to your concerns. They explain everything so it's understandable and clear. Cory in sales was so helpful and listened to my needs. Kristina in the service center kept me informed at all times. She was so kind and helpful. It's people like her that give the dealership a great reputation! It meant a lot. I felt like they really valued my business. More
by HappyCamper
Employees Worked With
Kristina in service! Also a very nice young man hurrying around tsking care of everyone in line, moving cars. He really hustled!
August 08, 2016
Cool guys Very flexible... Didn't have the color I wanted but I'm happy with the deal. Should've gone with all the bells and whistles! Next lease for sure ;) Very flexible... Didn't have the color I wanted but I'm happy with the deal. Should've gone with all the bells and whistles! Next lease for sure ;) More
by Fabiola Piacenza
Employees Worked With
Leo Bautista, Kris Freeman, Bill Snyder
July 30, 2016
Jose Casillas Sales DCH Kia Temecula Patient, Honest, No Pressure, Experience sales professional. We purchased 2017 Kia Sorrento for our business Sofa Specrltrum Furniture Murrieta. We wi Patient, Honest, No Pressure, Experience sales professional. We purchased 2017 Kia Sorrento for our business Sofa Specrltrum Furniture Murrieta. We will refer more customers. Manager Kris Freeman was great to work with and answering tough questions More
by Sofa Spectrum Furniture Murrieta
Employees Worked With
Kris Freeman
July 19, 2016
My best experience buying a new car!!! I want to say more important than anything else are the employees who work at DCH of Kia Temecula. They are knowledgeable and caring people who take p I want to say more important than anything else are the employees who work at DCH of Kia Temecula. They are knowledgeable and caring people who take providing the best customer service experience very seriously. I recently had my Kia Sorento (2012) in for servicing and Emma Dowdy was the consultant. Short story is my car needed some expensive repairs and I was at a crossroads on whether or not I should spend the money to fix the car. Emma was very friendly and helpful knowing the news of the expensive repairs was not welcomed news. I decided to weigh my options and look into a new car. I was introduced to Cory Miller one of the Sales Managers at DCH. Cory was very friendly and quick to understand my needs. He did his best to work with me to find a car that worked with my budget and that made me happy. I love my new (Kia Soul 2016)! Thank you Cory! Before I end this review I want to say that Bill Snyder, Finance Manager at DCH is the best! When it was time to sign all the paperwork Bill had everything ready and it went so fast. These (3) people stand out in my mind when I think of DCH Kia of Temecula and I look forward to my servicing visits in future for my new Kia Soul (2016). Thanks guys!!! More
by Dbaker
Employees Worked With
Emma Dowdy and Cory Miller, Bill Snyder
July 06, 2016
Liars and Con-Artists More-So Than Usual Car Salesmen Went in looking to get a car after losing my old car in an accident. I was planning to use my settlement check as a downpayment on a newer car in ho Went in looking to get a car after losing my old car in an accident. I was planning to use my settlement check as a downpayment on a newer car in hopes of lower payments being that it was my first time financing a car. The woman that was helping me was sweet and not pushy at all. I test drove a car I liked, and then wanted to see what the numbers would look like once I got my check. Her sales leader swooped in and asked if he could get my interest rate at 8% and payments low enough, would I take the car home that night? I figured that would be okay. I signed the contract and took the car home. About 4 days later, they called me back in, and upon getting there, the finance manager explained that even though I had good credit, I only had two pieces of credit so he couldn't finance me for that interest rate and that now I need to sign a new contract. He didn't give me the option to return the car, giving me the impression that because I had signed the first contract, I had an obligation to sign this one. NOT ONCE did he offer the option to return the car due to the contract being changed. So now, I am the owner of a basic 2013 VW Jetta with 19% interest, totaling $23,000 if I made every payment. I wasn't sure what to do, and when I got home I realized I didn't have to sign that new contract and now I'm completely screwed. The payments are $100 more than what I said was my max payment I'd prefer. I emailed them expressing my confusion and asked if I could return the car being that I wasn't even offered a 2 day cancelation option. No reply of course. So it's safe to say these guys are nice until they get what they want and take advantage of someone who isn't sure what they're doing. DO NOT GO HERE. The finance manager was extremely rude the first time I signed the contract because it was past closing. SORRY you chose that profession don't be a jerk to someone you're about to swindle. So if you're looking to pay a 4-year college tuition's worth of money for a car that's worth 1/3 of that, then by all means, go to this dealership. I was offered much better deals at the other dealerships right next to it, so I regret this decision completely and would hate for this to happen to someone else. I wouldn't even give them one star if I could. More
by Shellana Richardson
Employees Worked With
Kris Freeman
June 14, 2016
My 2016 Soul Sister! I highly recommend you purchasing your new Kia from Ashley Toby.. Ashley helped me back in November of 2015 in the purchase of my new 2016 Kia Soul. I highly recommend you purchasing your new Kia from Ashley Toby.. Ashley helped me back in November of 2015 in the purchase of my new 2016 Kia Soul. Ashley was very informative, kind, answered all of my questions, making my purchasing process very easy, and actually fun! ... What?!! YES, I said it. Since the purchase of my 2016 Kia Soul Exclaim I have had nothing but great experiences at DCH Kia in Temecula. I go there for my service and I'm extremely happy each time I visit.... More
by Soul Sister
Employees Worked With
Ashley Toby , Biagio Sanzone
June 12, 2016
Corey Miller was excellent! Corey Miller couldn't have been friendlier. He tried his best to be fair to all. Your company should be happy to have him. What a great manager! Corey Miller couldn't have been friendlier. He tried his best to be fair to all. Your company should be happy to have him. What a great manager! More
by soulg
Employees Worked With
Corey Miller
June 12, 2016
Lied to I bought a used vehicle from them and was not told that the cruise control was not working. They now want 300.00 to fix it??? They keep telling me tha I bought a used vehicle from them and was not told that the cruise control was not working. They now want 300.00 to fix it??? They keep telling me that it's not covered by the warranty, I know it's not, but if they would have been up front before I bought the car I would not have bought the car. The Sales Team Leader said to me that the sales people don't know what is or is not working on a car????. I call bull crap. It's just another wsy to get money. I'm retired and on a fixed income and can't afford to pay $300 for something they should have fixed before putting up for sale. More
by Debbie Manders
Employees Worked With
Gary Suit, Kris Freeman
June 11, 2016
My Daughter thanks you for her new car! One of the quickest and easiest car buying experiences I have had. Nicole was awesome and Bill had us in and out of finance so fast the car wasn't ev One of the quickest and easiest car buying experiences I have had. Nicole was awesome and Bill had us in and out of finance so fast the car wasn't even washed yet. More
by tflgeee
Employees Worked With
Nichole Jimenez , Bill Snyder
