"Amazing sales Department and Management Carlos Carrillo "
- Best Dad
Carlos Carrillo And his team are the best!! so attentive and they made us feel welcomed and gave us a great deal.we will definitely be coming back and also letting our friends and family know about them
Employees Worked With
"Very good "
I leased es300H fast and excellent service best price all process took about in 1hr Ramon did everything he promised over the phone also finance manager was very helpful it’s pleasure to do business with people like this
Employees Worked With
" Cruise Control Only Covered 50% under Factory Warranty!"
- Jesus Lexus CT200h
Went for an appointment to get my cruise covered under the warranty! After waiting for 2 hours, the service advisor comes to talk to me! Accordingly to Advisor the Cruise Control is not covered under the warranty because I broke it! Advisor explained that the service manager Sammy looked at it and said that I broke it and it's not covered under the warranty! I asked the advisor Martin, to have Service manager call me as soon as he got inn, the following day! I didn't get a callback from the see Manager! I called GM George Yazbek, left him 2 Voicemails, and he called me right away and apologized and explained he would look into it and would have an answer soon. Sure enough Manager Sammy, called right after the GM, apologized as well and explained he would send the pictures of the broken cruise control to the Warranty and he would get back to me in two to three days! As promised Service Manager Sammy called me back by the 3rd business day and Adviced me that the warranty will only cover 50% ! I was quoted $295 for the part plus 3 hours of labor at $150 an hour, for a $645 total, but since the warranty covered half I would only be responsible to pay around $300. I said thanks, but I can't afford it! I called Lexus of Thousands Oaks parts department and they only quoted me $160 for the part, but explained that it takes less tha 45 minutes to install it, and advanced me that this should be covered under the Lexus warranty! I went to Lexus of Thousands Oaks service department. The Service advisor Called the service Manager. In less than 5 minutes, the manager said yes this would be covered under the warranty! I got covered at Lexus of Thousands Oaks, at 100 % by the Lexus Warranty, two days later! I got a nice courtesy loan Car, while they fixed the cruise Control! Lexus of Thousands Oaks, took Great Care of me! I'm giving Lexus of Thousands Oaks a Great Review! I work for many Hospitals, in Ventura County, word of mouth is the best advertisement!