Dealer Reviews

Find the best dealership for you.

Service Reviews

Find good folks to fix your car.

Cars for Sale

Find the right car for you.

Car Recalls

Make sure your car is safe to drive.

Back
COVID-19
Response
  • Home Delivery
  • Service Pickup & Delivery
  • No Contact Transactions
  • Virtual Appointments
  • Home Test Drives
  • Vehicle Sanitization

DCH Lexus of Oxnard

Oxnard, CA

3.5
337 Lifetime Reviews Review Dealership
Service Hours: Monday to Saturday 9:00am-6:00pm Sales Hours: Monday to Friday 9:00am-9:00pm; Saturday: 9:00am-8:00pm; Sunday: 10:00am-7:00pm. DCH Lexus of Oxnard, conveniently located in Ventura County, California. DCH Lexus services all of the Ventura County with quality new and pre-owned vehicles. If you're looking for great deals on a new or used car, Used car specials and New car specials are great places to start. Visit DCH Lexus of Oxnard today or call us to schedule your appointment. Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.

1640 Auto Center Drive

Oxnard, CA

93036

Directions

Top Reviewed Employees

Denis Kenny at DCH Lexus of Oxnard

Denis Kenny

General Sales Manager
not yet
rated
Employees need five ratings before we can calculate an accurate rating.
Joel Castro at DCH Lexus of Oxnard

Joel Castro

Sales Consultant
not yet
rated
Employees need five ratings before we can calculate an accurate rating.
Calvin Pathammavong at DCH Lexus of Oxnard

Calvin Pathammavong

Informative Technology
not yet
rated
Employees need five ratings before we can calculate an accurate rating.
George Yazbek at DCH Lexus of Oxnard

George Yazbek

General Manager
not yet
rated
Employees need five ratings before we can calculate an accurate rating.

Latest Reviews

October 13, 2020

"I worked with Antonio C. The only problem that I..."

- David Cameron

I worked with Antonio C. The only problem that I encountered with him: he completely failed to reply to any of my emails, and he even dared to say that he didn't receive them, which seems like it's not true because I emailed my proof of insurance to him via email, and he never said that he didn't receive that, and having my proof of insurance was necessary before allowing me to go out on a test drive. To Antonio's credit, though, he did communicate pretty well via text and phone, just not email. Unfortunately, most US car dealerships in 2020 are comically incompetent when it comes to selling electric cars. I knew this might be a problem, so when I called in to inquire about the electric car that I intended to buy from them, I politely asked if they could plug it in about an hour before I arrived so that it might have a bit of power, which would allow me to evaluate how the car would drive in all-electric mode, which is how I plan to drive the car while I own it. The salesperson did have the car pulled up out front of the sales floor when I arrived, and he did have it plugged into an electrical outlet that they have on the property, however, the battery hadn't actually been charged and showed 0 miles of range. Anyways, at least I give credit to Antonio for trying. Other salesmen might not have even tried to plug it in at all. The test drive went just fine, and when I returned to the dealership, I thanked Antonio and his sales manager, but told them that I couldn't make a decision on the car because there was no way for me to know the amount of all-electric range that this particular car still had (the range declines with age and with miles being put on the car). I asked both Antonio and his sales manager if they could plug the car in overnight and text me in the morning with a photo of the gauge cluster showing the vehicle's all-electric range. They seemed like they weren't interested in fulfilling my request, and when challenged on their sincerity, they provided puzzling answers like "Chevrolet say's it's supposed to go 35 miles", or, "well, we're not saying we won't charge up the car, but...", which still indicated reluctance to provide the information I needed. I left the dealership without any clear commitment from them that they would plug the car in overnight. The next day, I called in and spoke with Carlos, a different salesperson, and asked about whether the car had been charged up overnight. He said he'd look into it. He called me back and said that the car had been partially charged, but that someone had mistakenly unplugged it. The following day (two days after the initial test drive) Antonio called and said that it still needed some charge before it was full, but texted me a few hours later and noted that it was full, and he texted me a photo of the all-electric range. I told him that the range number wasn't as high as I had expected, but that I was still interested in buying the car. We went back and forth on numbers, he sent me a quote that had some optional equipment (door edge protection film, door handle protection film) that I wasn't interested in that he quoted me an additional $500 for, and I told him that I wasn't interested in the optional extras. The door edge guards sell for ~$9 on Amazon, and the door handle guards currently sell for $13, so these guys were trying to charge me $500 for $21 worth of clear plastic film that might take 5 minutes to install. I don't value these overpriced optional extras, so I told him I wasn't interested in buying those. After some additional texting back and forth, Antonio indicated that the optional extras weren't optional at all, and that they effectively increased the sales price of the car by $500, and that the dealership wasn't willing to sell the vehicle without the egregiously overpriced extras. This is a classic Bait And Switch sales tactic and is really reprehensible behavior from both Antonio as well as from DCH Lexus of Oxnard. If you're a dealership and you advertise a vehicle for $X, it's immoral to switch up the deal on a potential customer and change the price to $X + $500. I read the small print on their website, and they try and cover their bases by stating that "All prices, specifications and availability subject to change without notice," however, this legalese should be interpreted by customers to mean that this dealership doesn't actually stand by its advertised prices at all. If they tried to bait-and-switch me for $500, then they may well do it to you for that amount or more. I've read a review of this dealership wherein a customer said they were quoted roughly $900 for this same door guard and door handle guard! I'm torn on this dealership because Antonio was friendly and sometimes helpful, but this dealership's general incompetence in selling electric cars combined with their egregious bait-and-switch has left a bad taste in my mouth, so I cannot in good conscience recommend this dealership to anyone. Caveat emptor!

Read More

Employees Worked With

Antonio C.

July 15, 2020

"Only approved them to run 1-2 credit checks and Garrett..."

- Bd

Only approved them to run 1-2 credit checks and Garrett and his team ran it 6-7 times without authorization. Very unprofessional by all means.

Read More

Employees Worked With

June 05, 2020

"Joel is amazing!!! He will do everything he can to get..."

- MartinA.

Joel is amazing!!! He will do everything he can to get you the best deals on your vehicle. His customer service is outstanding super friendlyand very helpful. I have already recommended to all my friends and family if they are looking to buy a new/used car to go to DCH Lexus of Oxnard and ask for Joel!

Read More

Employees Worked With

Dealership Inventory (184 Vehicles)

used 2018 Lexus RX 350 car, priced at $34,687

2018 Lexus RX 350

$34,687

used 2016 Hyundai Sonata car, priced at $15,444

2016 Hyundai Sonata

$15,444

used 2019 Lexus ES 350 car, priced at $33,989

2019 Lexus ES 350

$33,989

used 2018 Lexus GX 460 car, priced at $40,997

2018 Lexus GX 460

$40,997

used 2014 Honda Ridgeline car, priced at $24,994

2014 Honda Ridgeline

$24,994

used 2018 Lexus ES 350 car, priced at $29,250

2018 Lexus ES 350

$29,250

Photos & Amenities

  • Drive-In Service
  • Complimentary Chilled & Custom-Brewed Beverages
  • Complimentary Lexus Loaner Cars
  • Complimentary WiFi
  • Parts & Accessories Boutique
  • Pet Friendly
  • Complimentary Shuttle Service
  • 60" HD Television
  • 100% Hand Car Wash At Each Vehicle Service
  • Complimentary Professional Manicures Every Wednesday by appointment
  • Extended Service Hours, Including Saturdays
  • Factory-Trained and Certified Sales, Service, and Parts Staff
  • Comprehensive and Ongoing Monitoring of Service Needs
  • Online Service Appointment Scheduling
  • Easy Access to Vehicle Service History
  • Percentage of Proceeds from Each Sale Supports Teen Safe Driving
  • View New and Pre-Owned Inventory From The Comfort Of Your Own Home or Mobile Device
  • Luxurious Facilities and Spacious Customer Lounge
  • Complimentary Freshly-Baked Cookies, Fresh Fruit and Snacks
  • After Hours Drop-Off & Pick-Up
  • Lexus Vehicle and Lexus Technology Specialists to Acquaint You with Your Vehicle's Features
  • Authorized Accessories Store
  • Authorized Parts Store
  • Cable TV
  • Customer Lounge Area
  • Free Coffee
  • Free Drinks
  • Free Loaner Cars
  • Free WiFi
  • Television