"I worked with Antonio C. The only problem that I..."
- David Cameron
I worked with Antonio C. The only problem that I encountered with him: he completely failed to reply to any of my emails, and he even dared to say that he didn't receive them, which seems like it's not true because I emailed my proof of insurance to him via email, and he never said that he didn't receive that, and having my proof of insurance was necessary before allowing me to go out on a test drive. To Antonio's credit, though, he did communicate pretty well via text and phone, just not email.
Unfortunately, most US car dealerships in 2020 are comically incompetent when it comes to selling electric cars. I knew this might be a problem, so when I called in to inquire about the electric car that I intended to buy from them, I politely asked if they could plug it in about an hour before I arrived so that it might have a bit of power, which would allow me to evaluate how the car would drive in all-electric mode, which is how I plan to drive the car while I own it. The salesperson did have the car pulled up out front of the sales floor when I arrived, and he did have it plugged into an electrical outlet that they have on the property, however, the battery hadn't actually been charged and showed 0 miles of range. Anyways, at least I give credit to Antonio for trying. Other salesmen might not have even tried to plug it in at all.
The test drive went just fine, and when I returned to the dealership, I thanked Antonio and his sales manager, but told them that I couldn't make a decision on the car because there was no way for me to know the amount of all-electric range that this particular car still had (the range declines with age and with miles being put on the car). I asked both Antonio and his sales manager if they could plug the car in overnight and text me in the morning with a photo of the gauge cluster showing the vehicle's all-electric range. They seemed like they weren't interested in fulfilling my request, and when challenged on their sincerity, they provided puzzling answers like "Chevrolet say's it's supposed to go 35 miles", or, "well, we're not saying we won't charge up the car, but...", which still indicated reluctance to provide the information I needed. I left the dealership without any clear commitment from them that they would plug the car in overnight.
The next day, I called in and spoke with Carlos, a different salesperson, and asked about whether the car had been charged up overnight. He said he'd look into it. He called me back and said that the car had been partially charged, but that someone had mistakenly unplugged it. The following day (two days after the initial test drive) Antonio called and said that it still needed some charge before it was full, but texted me a few hours later and noted that it was full, and he texted me a photo of the all-electric range.
I told him that the range number wasn't as high as I had expected, but that I was still interested in buying the car. We went back and forth on numbers, he sent me a quote that had some optional equipment (door edge protection film, door handle protection film) that I wasn't interested in that he quoted me an additional $500 for, and I told him that I wasn't interested in the optional extras. The door edge guards sell for ~$9 on Amazon, and the door handle guards currently sell for $13, so these guys were trying to charge me $500 for $21 worth of clear plastic film that might take 5 minutes to install. I don't value these overpriced optional extras, so I told him I wasn't interested in buying those. After some additional texting back and forth, Antonio indicated that the optional extras weren't optional at all, and that they effectively increased the sales price of the car by $500, and that the dealership wasn't willing to sell the vehicle without the egregiously overpriced extras. This is a classic Bait And Switch sales tactic and is really reprehensible behavior from both Antonio as well as from DCH Lexus of Oxnard. If you're a dealership and you advertise a vehicle for $X, it's immoral to switch up the deal on a potential customer and change the price to $X + $500. I read the small print on their website, and they try and cover their bases by stating that "All prices, specifications and availability subject to change without notice," however, this legalese should be interpreted by customers to mean that this dealership doesn't actually stand by its advertised prices at all.
If they tried to bait-and-switch me for $500, then they may well do it to you for that amount or more. I've read a review of this dealership wherein a customer said they were quoted roughly $900 for this same door guard and door handle guard!
I'm torn on this dealership because Antonio was friendly and sometimes helpful, but this dealership's general incompetence in selling electric cars combined with their egregious bait-and-switch has left a bad taste in my mouth, so I cannot in good conscience recommend this dealership to anyone. Caveat emptor!
Employees Worked With