I can no longer recommend Lexus of Oxnard since the change of ownership. If I could give the sales department a zero, I would. The zero isn’t given lightly or due to sales force lack of effort or knowledge, the zero is given to the new owners and their general manager for lack of support. New owners have cheapen the sales experience by upping or packing the sticker price anywhere from $1,500 to 2,000 dollars added cost per new vehicle. In addition, the used or previously owned vehicles no longer have listing sticker prices on their windows. The salesperson has to go into the front office and asks their supervisor for the price of each and every vehicle. Very unprofessional....this is the fault of the new owners and not the sales force on the floor. What is the new GM thinking?
I’ve been a customer for 25 years and have owned 4 Lexus vehicles. I’ve always received wonderful care and quality repairs from the service department. I will continue servicing my two vehicles at Oxnard Lexus.
But, if you need a new or used Lexus...I wouldn’t purchase it at Oxnard Lexus until the new owner’s and GM get their act together. What the new owners & GM are doing to this long established Oxnard business is breaking my heart. I feel sorry for the sales staff....hang in there.