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DCH Lexus of Oxnard - Service Center

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15 Lifetime Service Reviews

1640 Auto Center Drive, Oxnard, California 93036

15 Reviews of DCH Lexus of Oxnard - Service Center

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April 14, 2011

"After a few less than perfect visits to my local dealer I..."

- sgmom

After a few less than perfect visits to my local dealer I called DCH in Oxnard after hearing about their level of service. I was shocked with the level of care that they provided. Even though they are more than 100 miles from me I would go back. They really live up to their reputation. Dennis in sales and Robert in Service are both top notch guys that seem to really care.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Dennis and Robert
March 25, 2010

"Mark Viggiano, in sales, goes out of his way to make sure..."

- L. Williams

Mark Viggiano, in sales, goes out of his way to make sure his customers get the best deal possible when buying a car and encourages you to stop by to say how you are enjoying your new car when you come back to have sservice.Phoung Pham, in service, makes sure his customers have the best service when they bring in their cars for maintenence, and keeps you informed on the progress of the car being serviced. These are people that care about their customers experience when they visit DCH Lexus of Oxnard.

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Recommend Dealer
Yes
Employees Worked With
Mark Viggiano, Phoung Pham
March 24, 2010

"I bought my car last year from Mark. He was so helpful,..."

- snowvolcom

I bought my car last year from Mark. He was so helpful, no pressure, and willing to work with my budget. I was able to get exactly what I wanted within my price range. Everytime I go in for service Mark comes by to say "hi." Phuong is the service consultant I see and he is always accommodating, friendly, and helpful. Him and Mark make my visits comfortable and stress-free. I had an issue this week when I was in for service. Mark and Phuong went out of their way to figure out a way to resolve my situation. They involved managers, Efrain and Armen. Together, the four of them were able to put in work and effort to resolve my issue. They went above and beyond. I will continue to buy from Lexus of Oxnard and have my cars serviced there as long as I live in California!

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Recommend Dealer
Yes
Employees Worked With
Mark Viggiano, Phuong Pham, Armen Injijian, Efrain Lopez
March 23, 2010

"This is to inform you that I had gone to DCH of Oxnard to..."

- Hasmig Barsoumian

This is to inform you that I had gone to DCH of Oxnard to service my car and fix the recall that I had received . I was lucky to have Spencer Joseph who helped me. He is an excellent service consultant, so kind, helpful and courteous. I feel fortunate to have met him, even though I knew him from last time when I took my car for service. Lexus should be proud to have him as an employee. Thank you Spencer Joseph. I bought my car from DCH Lexus of Oxnard recently, and would like to let you know that Armen the sales manager of new cars, made it possible. I would highly recommend to other people to purchase their cars from this dealership.

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Recommend Dealer
Yes
Employees Worked With
Spencer Joseph (Service Consultant)
November 25, 2008

"I had posted a prior negative review. I got in contact..."

- flew

I had posted a prior negative review. I got in contact with the General Manager today and he took me very seriously and looked into the matter promptly. He smoothed things out for me to my satisfaction. He cares very much about customer satisfaction. I will give them another chance.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : George Yazbek
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