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DCH Lexus of Santa Barbara - Service Center

4.9

91 Lifetime Service Reviews

350 Hitchcock Way, Santa Barbara, California 93105

91 Reviews of DCH Lexus of Santa Barbara - Service Center

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September 10, 2018

"Service Department"

- SB boy

I have always gotten terrific service at DCH Santa Barbara. Edward has always gone above and beyond. We have two cars under his care. Just going to DCH is an enjoyable experience.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Tony Rucker
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Phuong Pham
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Edward Simeon
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 13, 2018 -

DCH Lexus of Santa Barbara responded

We’re delighted by your review! Thank you for the kind words about Edward, and we look forward to the next opportunity to provide you with great service!

September 05, 2018

"Lexus service and extended warranty "

- Teresa

I would just like to commend DCH Lexus for their incredible service department. I bought my Lexus with the extended warranty and have been so impressed with the service and warranty coverage. A big thank you to Edward, who always takes time to give personal recognition and excellent customer service. Teresa

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Customer Service
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Edward Simeon
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 07, 2018 -

DCH Lexus of Santa Barbara responded

Teresa, we are grateful for this wonderful review and your kind words about Edward! It was our pleasure to provide you with top-notch service and appreciate your recommendation!

August 05, 2018

"Excellent "

- Careful consumers

Our dealer and service Dept. Of choice for over 12 years! We have a 2007 and a 2010 RX350, well cared for By the gentlemen mentioned!

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Phuong Pham
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Edward Simeon
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 07, 2018 -

DCH Lexus of Santa Barbara responded

Thank you for the fantastic review! We truly appreciate your business.

July 31, 2018

"Excellent Service "

- Michael J

It was a pleasure working with Derek Bishop, he is very friendly and knowledgeable. It was discovered during the service work, the 2 remote control batteries were low causing the doors to work intermittently. Derek replaced the two batteries and the problem was fixed.

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Derek Bishop
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 01, 2018 -

DCH Lexus of Santa Barbara responded

Thank you for the stellar review, Michael! We're so glad you had a pleasant service visit with Derek.

July 25, 2018

"Regularly scheduled maintenance "

- jayromez

Was a pleasure to work with Derek, he was very tentative and knowledgeable during the whole process. We came all the way from Santa Maria and he ensured that we have a loaner vehicle and answered all of our questions and concerns. Derek also takes extra time and care when dealing with military and veterans, something I totally appreciate! I would recommend everyone use Derek if you need any type of service, he will take care of you.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Derek Bishop
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 26, 2018 -

DCH Lexus of Santa Barbara responded

Jay, thank you for the 5-star review! We're glad Derek went above and beyond to ensure you were well taken care of during your service visit.

July 22, 2018

"Service and warranty work"

- Rob C

I took my 2011 Lexus RX350 in for scheduled service. During the service work, it was discovered that my vehicle had a leaking shock absorber and a worn front end bushing. Both items were replaced under warrantY. The inspection and subsequent work took longer than anticipated, however, Senior Service Consultant Derek Bishop made sure that I had a loaner vehicle for the six days my vehicle was at the dealership. All in all it was a positive experience.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Derek Bishop
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 24, 2018 -

DCH Lexus of Santa Barbara responded

Thank you for the stellar review, Rob! We're glad Derek took excellent care of you during your service visit.

July 19, 2018

"Great service"

- kathy13

I called for an appointment to have routine maintenance done. They were able to fit me in within a few days. Phuong Pham was there to greet me and take the car. He was friendly and personable.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Phuong Pham
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 20, 2018 -

DCH Lexus of Santa Barbara responded

Kathy, thank you for the 5-star review! We're glad Phuong took great care of you during your service visit.

July 16, 2018

"Service Manager PHUONG is the best !!!"

- review1

Fantastic service at this dealership ! Phuong Pham , Service Manager is extraordinary : polite, efficient, loyal and honest. Have known him to take care of all my Lexus 350RX when he organizes a pick up loaner from Sta Barbara to SLO and then drops my car back in immaculate condition. PHUONG you are the best !!!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Phuong Pham
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 16, 2018 -

DCH Lexus of Santa Barbara responded

Thank you for the fantastic review! We know Phuong will appreciate your kind words!

June 13, 2018

"Long wait for service"

- norm6291

I waited four hours for the representative from AAA to arrive to assess the damage and give approval for the repair. Dereck drove me to Enterprise to rent a vehicle. The AAA agent called the next day explaining that he was ill and was unable to get to Lexus. The Lexus dealer was not the cause of the delay; the delay was caused by AAA. The next day the repairs were completed efficiently.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Derek Bishop
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 15, 2018 -

DCH Lexus of Santa Barbara responded

Thank you for the wonderful review, Norm! While we apologize for the delay and any inconvenience this caused you, we are very glad you had an overall efficient service visit! We hope to work with you again in the future.

May 26, 2018

"Excellent service "

- Jearan61

Excellent service from the service department Phuong always helpful and make every detail is handled correctly and i say thank you to all your mechanic for doing exellent job.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Phuong Pham
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Efrain Lopez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 29, 2018 -

DCH Lexus of Santa Barbara responded

Thank you for the excellent, 5-star review!

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