DCH Montclair Acura

To Whom It May Concern, I am writing to let you know how I'm so disappointed and frustrated with the amount of service I have received from your dealership. From the sales representative to the finance how I'm so disappointed and frustrated with the amount of service I have received from your dealership. From the sales representative to the finance manager, Brian, and the sales manager—every one of you has demonstrated a shocking lack of professionalism, honesty, and basic communication. Let me be clear: this was not just another car purchase. This vehicle was meant to be a surprise gift for my wife—something your staff was fully aware of. Instead of a memorable and joyful experience, you have turned it into a complete nightmare. Since purchasing the vehicle, I have been consistently misled and ignored. I have left more than ten messages for Brian, and not a single one was returned. The last time I managed to speak with him was on April 26, when he promised to call me back within a few minutes. That call never came. It has now been over three days, and I have yet to receive any follow-up, any plate, or even the courtesy of a simple update. My wife has not been able to drive the vehicle because it has no temporary plate—despite my repeated requests and your commitments. The car has now been parked, unused, for nearly a week. This is completely unacceptable. I am fully insured, but your failure to provide the necessary paperwork and plate is not only irresponsible—it’s unlawful. I’ve tried to resolve this matter respectfully and directly, but your continued disregard has left me no choice. Please understand this clearly: I am involving my legal counsel moving forward. I will no longer waste time dealing with your lies, broken promises, and evasions. You have failed me as a customer and failed to meet even the most basic standards of ethical business practice. To anyone reading this and considering doing business with this dealership: I strongly urge you to reconsider. What I’ve experienced is not a one-time misstep—it is a systemic issue of negligence and deceit. Do not trust this team with your money, your time, or your trust. Enough is enough. Sincerely, Mr. Rimon Dibi More

Harry Jones did a great job getting me with the quote and everything ready before I arrived. He was helpful and direct he took me to try the car I was interested on and let me know everything that need to everything ready before I arrived. He was helpful and direct he took me to try the car I was interested on and let me know everything that need to be completed as well as provide me a copy of the Carfax and a detail history on the vehicle. He process my banks pre approval with ease and making my experience a lot more enjoyable. Thanks Harry I will be back More

Walter is my newest bff! I am completely obsessed with my gorgeous new, white RDX. It will be the primary car for my kids, but I plan to steal it often! Appreciated the enti I am completely obsessed with my gorgeous new, white RDX. It will be the primary car for my kids, but I plan to steal it often! Appreciated the entire process, from consideration, to purchase, to training and automatic service set up. Best of all, I know I got the BFF price. 😊 More

Walter is the best salesman I’ve ever worked with. I highly recommend everyone that is looking for an Acura to vist DCH Montclair Acura I highly recommend everyone that is looking for an Acura to vist DCH Montclair Acura More

Walter from DCH Montclair Acura the person you should talk to. Knowledgeable, professional can answer any questions you need. Highly recommend. talk to. Knowledgeable, professional can answer any questions you need. Highly recommend. More

Great customer service, will definitely recommend Walter and Danny to others. Very kind and professional. I will definitely come back when my least is up. and Danny to others. Very kind and professional. I will definitely come back when my least is up. More

I had a great experience dealing with Walter, Jay and Lawrence for helping me obtain my 2025 Integra. Thank u Lawrence for helping me obtain my 2025 Integra. Thank u More

I have bought many cars over the years and DCH Acura was by far the best experience! Kareem and Bader went above and beyond my expectations in order to get the deal done! Received an amazing deal on the Aud by far the best experience! Kareem and Bader went above and beyond my expectations in order to get the deal done! Received an amazing deal on the Audi A5. I highly recommend this dealers. The entire buying process was smooth. Thanks again Kareem and team! You exceeded my expectations in every way! I Highly recommend buying a car from this dealer. More

WORST DEALER! YOU WILL NEVER BE ABLE TO REGISTER THE VEHICLE. THEY ARE FRADULENT! SELLING FRADULENETLY OBTAINED VEHICLES. YOU WILL NEVER BE ABLE TO REGISTER THE VEHICLE. THEY ARE FRADULENT! SELLING FRADULENETLY OBTAINED VEHICLES. More

Walter Goldman was spectacular. I was considering purchasing my expiring lease but he showed me some options and ultimately I decided on a new 2025 for a great price and monthly pay I was considering purchasing my expiring lease but he showed me some options and ultimately I decided on a new 2025 for a great price and monthly payment. Very satisfied. He is very professional and always goes the extra mile for the clients. More